Open Road Acura of East Brunswick

I knew I wanted an Acura TSX Sports Wagon. After a horrible experience at a local Acura dealership in Brooklyn,I didn't know where to go. I wanted an honest dealership that would give me a good quote horrible experience at a local Acura dealership in Brooklyn,I didn't know where to go. I wanted an honest dealership that would give me a good quote as well as provide good customer care and service. After calling a number of dealerships in the area,the Open Road Acura sounded like the best choice and I was right. The internet sales person, Cybil Tascarella, was great over the phone. At the dealership, we worked with Anthony Mayfield - a great sales person. He was professional, honest and very funny. He was never pushy or shady like some sales people I've worked in the past. He was straight forward and we felt very comfortable doing busniess with him never feeling like were were being taken advantage of. As soon as we agreed on the final price and the terms, it was a cake walk. He took care of ALL the paper work including the transfer of our NYS registration and even the insurance. Once we signed all the papers, voila! Our new car was washed and shined ready to be driven home with all the necessary paper work in order! He even helped us set up the bluetooth phone system. From the start to finish it was such a pleasent and seamless experience, thank god! It was well worth making the trip all the way from Brooklyn. We would definitely go back there. More

It was an honest approach from the initial greeting. The price and hospitality was spot on. A very rare find when buying a car. Thank you Barry! price and hospitality was spot on. A very rare find when buying a car. Thank you Barry! More

My wife and I were in the market for a new SUV. We narrowed our vehicles down to Acura MDX, Volvo XC90, and the Lexus RX350. The last 2 new cars we owned were Lexus and we felt we wanted a change. A narrowed our vehicles down to Acura MDX, Volvo XC90, and the Lexus RX350. The last 2 new cars we owned were Lexus and we felt we wanted a change. After test driving all of the above vehicles, we decided to go with the Acura MDX base model. We were treated perfectly at this dealership. We loved both of our sales people, Cally and Tarak and would highly recommend this dealership. Everyone is warm and friendly and they have a gorgeous showroom as well. We visited other Acura dealers in the area and East Brunswick stood out head and shoulders above the competition. Keep up the good work guys and we look forward to seeing you again in 3 years. More

My third consecutive purchase from this great dealership? The sales personnel are knowledgeable and very friendly. They always make the purchase a pleasant experience. Keep the good work up. The sales personnel are knowledgeable and very friendly. They always make the purchase a pleasant experience. Keep the good work up. More

I had to wait an unacceptable two hours and twenty minutes for a simple oil change. Buyers be aware and take your business elsewhere!! When I arrived at the Dealership no one even wanted to check me i minutes for a simple oil change. Buyers be aware and take your business elsewhere!! When I arrived at the Dealership no one even wanted to check me in all the service reps washed their hands off because my supposed service rep was away from her desk for 10 minutes which is a totally idiotic policy. Only the Valet employee was running around begging other reps to help me so I am not standing there without help. More

Excellent experience! Everything went very smoothly and I am extremely happy with my new car. Very professional dealings from service dept. to the sales people. I am extremely happy with my new car. Very professional dealings from service dept. to the sales people. More

The rating is good and not great primarily due to the negative interaction with Eric Cummings the New Car Sales manager. I was so dissapointed with Eric that I threw out the papaer with his name on it im negative interaction with Eric Cummings the New Car Sales manager. I was so dissapointed with Eric that I threw out the papaer with his name on it immediately, so I am remeber his last name by memory. Tarek was great, curteous and helpful. He can confirm that sales managers' name. Eric was rude and disinterested in assisting us in defining the purchase. He was the only manager on site when we arrived on Tuesday evening, May 29th. Tarek had spent time test driving several certified cars with us and then when Eric was brought over he treated us like we did not have a clue as to what we wanted (we had the exact vehicle picked out) he tried to convince us to buy a new RDX instead of the pre owned MDX (we had already decided exactly what we wanted); he then said that the best price he could offer was $2000 higher than the Memorial Day sale which was 12 hours old; saying - "that was last week's price" - 12 hours old!! So in short I felt like Eric was treating me like I expect to be treated by a good old Ford or Chevy dealer in Newark. I certainly wasn't treated like a soon to be 4-time Acura owner!!! Send Eric back to gthe minors where he belongs. Tarek immediately recognized this and worked to make amends and to his credit it is becuase of his work that we bought the vehicle. As for Cally she was courterous and helpful but I suggest she meke it very clear when one deals with her on the phone that she makes the business connections to sales but doesn't sell - that I had to figure out. That turned out just fine. So hurray for Tarek - he did a good job. Frank LaDuca 732-991-6611 More

Dealership was very good. Did not pressure anyone to make a purchase right away. They were fair and honest. It was actually great they had the exact model that I wanted. a purchase right away. They were fair and honest. It was actually great they had the exact model that I wanted. More

Great price and great customer service. Great follow-up. Showed me how to work the inside of my vehicle and if I had any questions made himself available. Showed me how to work the inside of my vehicle and if I had any questions made himself available. More

Total experiance is great and Barry is very friendly. No one is pushy at the dealership, everything was done very fast. Will recommend to everyone. one is pushy at the dealership, everything was done very fast. Will recommend to everyone. More