Oakes Kia

This was a pretty simple transaction that became difficult. We negotiated the deal over the phone as we live in Fort Myers, Florida and would be in Kansas City for 2.5 weeks. Deal was okay and onc difficult. We negotiated the deal over the phone as we live in Fort Myers, Florida and would be in Kansas City for 2.5 weeks. Deal was okay and once made, all we really needed to do was show up and test drive the vehicle and let the dealership access our trade in. Darren and Bob were amiable and responsive to my questions during the negotiation stage. When we showed up to test drive and sign paperwork it took three hours. I understand that Oakes is a high volume dealership, but they knew when we were coming in and the deal was essentially done. Had to wait majority of the time for the paperwork to be done in finance and getting a sales pitch for car insurance by a nice gentleman that ended up not being able to sell us insurance because we lived in Florida. Once in finance, I made it clear that we were not interested in add-ons and Ramzi said we would decline the add-ons but went into a lengthy sales pitch on the extended warranty. Ramzi was amiable as well, but seemed agitated that we didn't give into his sales pitch. Quite honestly, it really doesn't make a new car purchaser feel very comfortable with a $45,000 purchase when the dealership personnel is telling you that the 10 year/100,000 mile warranty on the drive train won't include sensors and that there are around 200 sensors on the vehicle we were purchasing. One of the reasons we have bought 3 Hyundais and 3 Kias since 2007 is your class leading warranty. Additionally, we were initially offered 8% interest which we had to negotiate down to 6.75%. We asked for 60 months on the loan, but were given 72 months. I would like to inquire about the blank forms we were asked to sign during the process especially those signing over our rebates to the dealership. Is this normal?? Once done with finance we had to wait two days for the deal to fund to pickup the car since we were out of state which was fine. We setup a date and time with Darren to pickup the vehicle. When we showed up we had to wait another 2 hours because the car was not ready as it needed to be cleaned and gas topped off. At this point, we received one of the two key fobs and was told by Darren that the other key fob would need to be mailed to the DMV in Florida. I resisted, Darren checked on the key fob and said we could pick it up the key fob at the dealership in a couple days. We let Darren know we would be coming in at 10 am on the day we could pickup the 2nd key fob. Upon getting to the dealership Darren led us back to the accounting department and after a good deal of searching for our paperwork we were told that the key fob had been sent to our home address in Florida by UPS and would need to be signed for by someone. Obviously this would not work and we were told by Mary in accounting that she could change the address to show up at the office where we live which ended up not getting done and luckily our neighbor signed for the key fob which we received upon returning home. Upon returning home we went to title the vehicle and ended up with another 1.5 hour wait because of the way our leinholder was listed on the title work. The finance company was listed as Kia Finance America, College Station, TX which the DMV did not have in there system. I called the dealership and left multiple messages, texted Darren and let him know i needed someone to call me to help with the title work. I ended up calling Kia Finance and they indicated that it should be listed as Hyundai Finance America dba Kia Finance America which the DMV found in their system. I ended up receiving a phone call the next afternoon from Darren and someone in accounting. Overall, what should be a seamless transaction turned into a three ring circus. I have had much better dealings with Galeana Kia in Fort Meyers and Northtowne Hyundai in Kansas City. Oakes was very responsive during the negotiation stage but once the deal was in hand customer service went out the window. More

Every one was very help full and ready to help the 2 gentlemen that helped me where amazing and kind I would recommend to anyone! gentlemen that helped me where amazing and kind I would recommend to anyone! More

All the staff at Oakes Kia were extremely helpful and accommodating. They were amazing at communication throughout the entire process of purchasing a new vehicle. They were very personable and were extre accommodating. They were amazing at communication throughout the entire process of purchasing a new vehicle. They were very personable and were extremely welcoming. They went above and beyond, my experience there was the best i’ve ever had at a dealership. More

My experience was as stress free as you would want the car buying process to be! Everything was extremely easy! car buying process to be! Everything was extremely easy! More

Everyone was very friendly and we liked the no hassle price negotiations. We will certainly recommend your dealership. price negotiations. We will certainly recommend your dealership. More

Lacey Nichole was awesome to work with. She made the pleasant to buying a new car. No high pressure sales. Attention to detail and knowledgeable about the car. She spends time to go over ev She made the pleasant to buying a new car. No high pressure sales. Attention to detail and knowledgeable about the car. She spends time to go over everything in the vehicle with you. More

No pressure dealership. Listens to your needs then finds vehicle for you. All departments dealt with so far seem genuinely invested in good customer service. Listens to your needs then finds vehicle for you. All departments dealt with so far seem genuinely invested in good customer service. More

I think we received the wrong survey. I am not sure who Dillon and Seth are. We had different salespeople. I am not sure who Dillon and Seth are. We had different salespeople. More

Very disappointed with the car and the entire process. Realized after bringing the car home that it didn’t have any of the options I consider necessary. The different trim levels were not explained to me Realized after bringing the car home that it didn’t have any of the options I consider necessary. The different trim levels were not explained to me and I was only shown what they had available. I contacted the salesman but the only response he gave was - we have your options in another model. When asking for an explanation of how that helps me now, the salesman didn’t respond. More

Every one was extremely friendly and made me feel like a person not a client the needed as a money bank. Understood my needs and what I needed worked to get it done.. I'll be recommending Oaks KIA to everyo person not a client the needed as a money bank. Understood my needs and what I needed worked to get it done.. I'll be recommending Oaks KIA to everyone 🙂 More