Oakes Kia

I had purchased a car last year from Kia was not pleased and had some issues and just decided to trade it and then I met Lyric and he really took the time to listen to my concerns paid attention to what I w and had some issues and just decided to trade it and then I met Lyric and he really took the time to listen to my concerns paid attention to what I was concerned about and put me in a car that I was much happier with I haven’t driven it very much yet but it is much more comfortable more my style of car I’m 75 years old. I like comfort I don’t feel like you’re on the floor of the car when you hit a bump Lyric was excellent. Took a long time with me. Help me move stuff over into the car. The world would be much better off with more sales people like Lyric. More

Everyone was very polite and kind. Good people make a big difference! And honesty is the most important thing as a buyer that i look for Good people make a big difference! And honesty is the most important thing as a buyer that i look for More

Easy transaction - was able to work most of the deal through email, and no surprises or changes once I arrived at the dealership. Best car buying experience I've had at a Kansas City dealer and I've bou through email, and no surprises or changes once I arrived at the dealership. Best car buying experience I've had at a Kansas City dealer and I've bought cars in the area since 1999. More

Lacey was so wonderful! ! Very helpful, knowledgeable and personable! Highly recommend. What a treat having a gal sell us a car! ! Very helpful, knowledgeable and personable! Highly recommend. What a treat having a gal sell us a car! More

Lacey was extremely helpful and patient with me and my countless texts and questions. Very satisfied. Thanks so much! countless texts and questions. Very satisfied. Thanks so much! More

Tim is great to work with. No pressure and takes time to listen to what you want then makes it happen. No pressure and takes time to listen to what you want then makes it happen. More

Darren was very thorough about every detail of vehicle we had looked at. He research all our information in a vehicle we was looking for. He is a very good listener. And when we talked with the finance dept. had looked at. He research all our information in a vehicle we was looking for. He is a very good listener. And when we talked with the finance dept., the gentleman whom I forget his name was also extremely thorough about each section he showed us. Kiddos to both men. More

Any issues encountered were resolved to my satisfaction. I will be back for my service. I will be back for my service. More

This was a pretty simple transaction that became difficult. We negotiated the deal over the phone as we live in Fort Myers, Florida and would be in Kansas City for 2.5 weeks. Deal was okay and onc difficult. We negotiated the deal over the phone as we live in Fort Myers, Florida and would be in Kansas City for 2.5 weeks. Deal was okay and once made, all we really needed to do was show up and test drive the vehicle and let the dealership access our trade in. Darren and Bob were amiable and responsive to my questions during the negotiation stage. When we showed up to test drive and sign paperwork it took three hours. I understand that Oakes is a high volume dealership, but they knew when we were coming in and the deal was essentially done. Had to wait majority of the time for the paperwork to be done in finance and getting a sales pitch for car insurance by a nice gentleman that ended up not being able to sell us insurance because we lived in Florida. Once in finance, I made it clear that we were not interested in add-ons and Ramzi said we would decline the add-ons but went into a lengthy sales pitch on the extended warranty. Ramzi was amiable as well, but seemed agitated that we didn't give into his sales pitch. Quite honestly, it really doesn't make a new car purchaser feel very comfortable with a $45,000 purchase when the dealership personnel is telling you that the 10 year/100,000 mile warranty on the drive train won't include sensors and that there are around 200 sensors on the vehicle we were purchasing. One of the reasons we have bought 3 Hyundais and 3 Kias since 2007 is your class leading warranty. Additionally, we were initially offered 8% interest which we had to negotiate down to 6.75%. We asked for 60 months on the loan, but were given 72 months. I would like to inquire about the blank forms we were asked to sign during the process especially those signing over our rebates to the dealership. Is this normal?? Once done with finance we had to wait two days for the deal to fund to pickup the car since we were out of state which was fine. We setup a date and time with Darren to pickup the vehicle. When we showed up we had to wait another 2 hours because the car was not ready as it needed to be cleaned and gas topped off. At this point, we received one of the two key fobs and was told by Darren that the other key fob would need to be mailed to the DMV in Florida. I resisted, Darren checked on the key fob and said we could pick it up the key fob at the dealership in a couple days. We let Darren know we would be coming in at 10 am on the day we could pickup the 2nd key fob. Upon getting to the dealership Darren led us back to the accounting department and after a good deal of searching for our paperwork we were told that the key fob had been sent to our home address in Florida by UPS and would need to be signed for by someone. Obviously this would not work and we were told by Mary in accounting that she could change the address to show up at the office where we live which ended up not getting done and luckily our neighbor signed for the key fob which we received upon returning home. Upon returning home we went to title the vehicle and ended up with another 1.5 hour wait because of the way our leinholder was listed on the title work. The finance company was listed as Kia Finance America, College Station, TX which the DMV did not have in there system. I called the dealership and left multiple messages, texted Darren and let him know i needed someone to call me to help with the title work. I ended up calling Kia Finance and they indicated that it should be listed as Hyundai Finance America dba Kia Finance America which the DMV found in their system. I ended up receiving a phone call the next afternoon from Darren and someone in accounting. Overall, what should be a seamless transaction turned into a three ring circus. I have had much better dealings with Galeana Kia in Fort Meyers and Northtowne Hyundai in Kansas City. Oakes was very responsive during the negotiation stage but once the deal was in hand customer service went out the window. More

Every one was very help full and ready to help the 2 gentlemen that helped me where amazing and kind I would recommend to anyone! gentlemen that helped me where amazing and kind I would recommend to anyone! More