Nyle Maxwell Chrysler Dodge Jeep Ram of Austin

Horrible experience I want to make sure no one else gets taken advantage of by Nyle Maxwell Dodge. I bought a Kia Soul and as it turns out both the front and rear suspen I want to make sure no one else gets taken advantage of by Nyle Maxwell Dodge. I bought a Kia Soul and as it turns out both the front and rear suspensions are damaged and rusted. I have already had to replace the tires on the Kia due to the wheels being tilted inward due to the damaged suspension. I have called several times and to my 'salesman' and to a sales manager and was given the run around. I have called two other managers and haven't received any call backs. My car that I bought from them is a rolling safety hazard and they aren't even trying to make it right. I guess all they care about is getting your money. I only wanted Nyle Maxwell Dodge to make this right. NEVER VISIT THIS DEALERSHIP -- EMPTY PROMISES AT THE BEGINNING AND THEN THEY AVOID YOU IF THERE ARE ISSUES. More

Not only didn't fix the problem, caused a new one 2015 Challenger. Had the error message that the vehicle phone required service. Took it to Nyle Maxwell in Austin. Got the call it was fixed via a 2015 Challenger. Had the error message that the vehicle phone required service. Took it to Nyle Maxwell in Austin. Got the call it was fixed via a software update. 10 minutes from dealer, same error message come up and now my Performance Pages feature doesn't work. Wish I hadn't take it in at all. More

Worst Customer Service in ALL of Central Texas Called in advanced regarding a used Dodge Truck I saw on-line at Nyle Maxwell. The Dodge truck was FILTHY, DIRTY, leaked antifreeze and looked disgust Called in advanced regarding a used Dodge Truck I saw on-line at Nyle Maxwell. The Dodge truck was FILTHY, DIRTY, leaked antifreeze and looked disgusting!! Amanda, sales lady said it was OK, they get there trucks like that all the time. We were stunned! We quickly jumped in our nice shiny and clean Silver Chevy Camaro and fled out of there as fast as we possibly could. I'm still having nightmare's of the BAD Truck shopping experience at Nyle Maxwell Austin. Review is a - (minus) More

Waste of time After driving. 2 hours, it was the worst car buying experience ever, disrespecfiul and extremely mediocre experience ever' the individual was laughing After driving. 2 hours, it was the worst car buying experience ever, disrespecfiul and extremely mediocre experience ever' the individual was laughing and making fun of the of the situation ! No, only they sold the car that they offer by the phone , they offer 2000 dollars below the trade value of my car! Highly disrespectful to the military to say the list . More

Disrespectful and ripped off I am very dissatisfied with my experience. I dropped off my jeep at noon and was told it would be ready by five. I called shortly after five and th I am very dissatisfied with my experience. I dropped off my jeep at noon and was told it would be ready by five. I called shortly after five and they had no paperwork on my jeep. After 20 minutes they called me back and said that they were very busy and were not able to get to it. Most likely they lost the paperwork and wouldn't admit to it. I had to rearrange my schedule and had to get a guarantee from Kevin that it would be ready between 9 and 930 in the morning. The jeep was ready at 9:30 with minutes to spare. I already had a ride on the way because I couldn't be late for a meeting with a client, (customers don't like to be kept waiting and I respect that). On top of all of that I was charged for shop supplies which we all know is just way to pad the profit. I had to ask for a 10% coupon from an offer I found online but it wasn't sent to my email, they reluctantly gave it to me. The discount pretty much just covered the cost of the bogus shop supplies, that was not part of my estimate to begin with. The only response I got back from the dealer about this was a weak excuse on how a tech fell two weeks prior and they were shorthanded. That has absolutely nothing to do with not having a vehicle ready and the promised time when you already know you're short staffed. I will never return. Read all the yelp reviews. Especially the "not recomended". Those were from people who have only done one review because they signed up just to explain the horrible experience they had,. More

Best Dealership in TEXAS! Nyles Maxwell Jeep Carl Sigo did an Awesome job. This is the second vehicle we have bought from Maxwell in the last 6mo and will be looking to buy my daughter a Jeep wit Carl Sigo did an Awesome job. This is the second vehicle we have bought from Maxwell in the last 6mo and will be looking to buy my daughter a Jeep within the next year & all the credit goes to Carl!!! We Love our Jeep & Love doing Business with Nyle Maxwell Jeep!!! More

Horrible and Insulting! HORRIBLE! We were attempting to buy a vehicle long distance after finding the exact one we wanted on AutoTrader. We called and gave the information HORRIBLE! We were attempting to buy a vehicle long distance after finding the exact one we wanted on AutoTrader. We called and gave the information to Christopher Taylor for financing and waited and waited and waited-this was on a Saturday. He promised to call back by the end of the day and nothing. Over the next couple of days, I sent at least 7 emails to different people and never got a response. I work in an area with no cell reception but I told Chris in at least 2 emails that I can respond to emails only. Finally we called today and spoke to Chris and surprise! He sold the truck on the same Saturday we had been discussing it. I guess we didn't merit even a call back. He said he "thought we couldn't handle the payment". Which is funny since he never got back to us with a payment or any financing options whatsoever. What a joke! We were willing to spend the time and money to drive 6 hours to do business with them, but I'm grateful they saved us the hassle. Run don't walk as far and as fast away from this place as you can. More

Disgusted Unfortunately there is not a negative star option. We have traveled half way across the United States to purchase high dollar trucks before and never Unfortunately there is not a negative star option. We have traveled half way across the United States to purchase high dollar trucks before and never have we been subjected to the incompetence, unprofessionalism, and pure lack of respect that we encountered at this dealership. After much negotiation via email, they must not believe in using the telephone, we arrived at a deal. After spending 10+ hours removing hitch! lights! and company logos, We proceeded to drive 1 1/2 hours to take delivery of the truck. When we arrived we were brought to the vehicle which was exceptionally dirty and had not been detailed as promised. Prior to our arrival the general manager, Mike Wilson, had stated he was taking over the deal and would make sure everything was done properly. Obviously he never looked at the vehicle as the detail work was not done. We then left the dealership for approximately an hour and a half to go have dinner while they did the detail work. Once we returned to the dealership we were able to inspect the vehicle and then found scratches on the tire rims (2) and on the front bumper in the paint. This is a brand new 2014 Dodge 3500 very expensive truck. We were then told that the dealership would not repair the Defects in this brand-new vehicle as we were getting too good of a deal. We then walked back outside to look at the truck again when the new car sales manager, Chris Meadows, came out to greet us. He is the only individual at the dealership that showed professionalism. Chris then assured us that he would put in writing that these defects would be repaired. We proceeded to go back inside to sign the paperwork. It was at this point that the general manager told us that he would not sell us the vehicle. I will be going to a reputable dealership tomorrow to purchase a truck. I do however feel it necessary to let everyone know what kind of business Nyle Maxwell is doing. Buyer beware! More

Worst car buying experience that I have ever had. Dishonest dealer from the sale through financing. So far the dealer is unwilling to make things right. Dishonest dealer from the sale through financing. So far the dealer is unwilling to make things right. More