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Nyle Maxwell Chrysler Dodge Jeep Ram of Austin
Austin, TX
420 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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420 Reviews of Nyle Maxwell Chrysler Dodge Jeep Ram of Austin
April 09, 2025
On March 31st, we took our car in to the dealership for a recall as well as a system update for the radio. I was told it would cost $220 to diagnose the issue and update the system. On the second day, I rece recall as well as a system update for the radio. I was told it would cost $220 to diagnose the issue and update the system. On the second day, I received a text from them stating the radio is damaged and will not update. Then quoted me an estimate of $1,200 to repair and fix the “damaged” unit. On the 3rd day I went to pick up my car, I kindly declined the repair and paid $110 for the service fees done. Fast forward to the next day, my son who is tech savvy was able to download, update and install the new software for the radio and got it back in perfect working order with no issues whatsoever, all from the comfort of his own home. After everything was updated fixed, we drove back out to the dealership and showed them the work was done and requested to speak with a manager, and was told no one was there. We went back again the next day and spoke with Victoria Gonzalez who is supposedly the manager, addressed my issue of being lied to, charged service fees work that was ever done, and for giving me an outrageous estimate to fix something that was not damaged in the way they explained. When I requested my money to be refunded back, she refused and gave me a sad excuse to why we were charged what we were charged, one of them being “the radio was taken out for 3 days.” Which mind you, my son was able to install and fix the problem in a matter of 10 minutes without having the radio taken out. If you value your time and hard earned money, please take your money and time somewhere else. This company does not value its customers or its reputation, they are only out for themselves and their pockets. Even with all the proof and common sense, they’ll still treat you like your stupid. Just look at the amount of bad reviews they have, I wish I would’ve from the start. More
by Sam Rd
Employees Worked With
Nicole Duran, Victoria Gonzalez
April 09, 2025
I brought my 2021 Jeep Wrangler Rubicon eco-diesel in for a warranty issue and some maintenance work. They did a great job communicating with me and taking care of my Jeep. a warranty issue and some maintenance work. They did a great job communicating with me and taking care of my Jeep. More
by Krystl
Employees Worked With
Chaime Breaux
April 07, 2025
My service advisor, Jim is thorough and most importantly, he is honest. I’ve been going to this service department for several years because I trust them to do the right thing. Now, I take my Ford to be serv he is honest. I’ve been going to this service department for several years because I trust them to do the right thing. Now, I take my Ford to be serviced here. More
by cbindl
Employees Worked With
Jim
April 01, 2025
100% the worst service department I've ever seen in my life. I keep going back there thinking that they may have changed their ways but Im never going back there again. Massive overcharges, they charged m life. I keep going back there thinking that they may have changed their ways but Im never going back there again. Massive overcharges, they charged me almost 1000 dollars to replace a plastic housing around my left fog light. Another time I went in for a diagnostic because one of my sensors were out. They quoted me almost 5000 dollars! When I said no, they still charged me 210 dollars just to look at the car. I already knew the sensor was out, yet I had to pay a massive few just for them to tell me what I already knew. Unless you like to get violated repeatedly, do NOT go to the service department, More
by DWG
Employees Worked With
multipole trips, I cant remember. There is a whole new staff there every time I visit,.
March 27, 2025
My 2025 RAM RHO was having transmission issues so I took it in for service.The Service Tech was incredibly dismissive, proceeded to explain to me how a "performance" transmission operates, it was baffling a it in for service.The Service Tech was incredibly dismissive, proceeded to explain to me how a "performance" transmission operates, it was baffling as I immediately realized these folks didn't have a clue and likely didn't actually diagnose my vehicle. After some back and forth they acknowledged that since the RHO wasn't throwing a CEL, they had nothing to go on - plus it's the first RHO at their dealership. They said they could open a STAR (?) case but they would need more time with the vehicle. Again, it's baffling to me that they had possession of my vehicle to diagnose the issue, but were ready to hand the keys back to me instead of just proactively opening a case. More
by ClayCollinsTX
Employees Worked With
George
March 25, 2025
Had the best experience here! Everyone was attentive, friendly, and welcoming! Smooth process as well as them being informative every step of the way. Drove off in a brand new veh Everyone was attentive, friendly, and welcoming! Smooth process as well as them being informative every step of the way. Drove off in a brand new vehicle and I’m very happy about that! Thank you for everything y'all have done it is much appreciated. More
by elaineeamgonzalez
Employees Worked With
Soswalt@nylemaxwell.com
March 19, 2025
No pressure dealer that has competitive pricing and still feels like the small town dealer that I have remembered 20 years ago. Just had a PM completed on my 3500 and it went flawless, Jim was a great servic feels like the small town dealer that I have remembered 20 years ago. Just had a PM completed on my 3500 and it went flawless, Jim was a great service advisor! More
by JDC
Employees Worked With
Jim Shupe
