Nyle Maxwell Chrysler Dodge Jeep Ram of Austin

My problems with this dealership started from the day I purchased my 2013 Dodge Challenger. I went in on a Sunday in March 2013 to purchase my car (after dealing with the online sales staff). The sales pro purchased my 2013 Dodge Challenger. I went in on a Sunday in March 2013 to purchase my car (after dealing with the online sales staff). The sales process was easy and I had no problems. They told me the vehicle I was buying was at a "overflow lot" that was closed on Sundays, but they would get the car first thing Monday morning, have it detailed and ready to go by lunch. I went to the dealership around 1p that Monday, to find that my car was on the lot, but had not been touched and was sitting waiting to be detailed. I was told that the car would be ready that afternoon for pick up. I finally get a call around 5:30p so say that the car would not be ready as there was a recall due to a faulty wire that could possibly make the engine catch on fire (why I was not told this when making my purchase is beyond me). I was told they were getting the parts in the next day and mine would be one of the first to get fixed. Over the course of the next 11 days, I was continuously told that my car would be ready the next day. Finally, on the 12th day I was called by the Service Manager and told that Chrysler had let them know that the cars that were brought in from the recall would have to be fixed first since they were already being driven and that he was receiving more parts the next day and my car was on the list to get fixed. Amazingly I was called the next day (day 13) to pick up my car. When I arrived at the dealership to get my car, there were 2 deep scratches on the front on the car about 4" long each. I asked why this was not taken care of before I was called to get my car and was told that the body shop would have to do the work but there were backed up until the next Wednesday. I could drive my car until then and then bring it back. So I did just this and brought it back on the Wednesday. I was told the car would be ready to pick up on that Friday. I call on Friday to check the status on when I would be able to pick up the car and was told that the paint still needed to dry and the car would not be ready to pick up until the following Monday as there were closed on Saturdays. Finally on the Monday, 3 full weeks since the time I purchased the car and many lies later I was able to pick up my car. Fast forward to September 2013 as I bring my vehicle in for service due to a clicking noise coming from the driver side front tire (20" chrome clad Challenger Wheels) and the check engine light on after just 2K miles. I dropped my car off on a Saturday and was told by my Service Adviser it would not be able to be looked at until the following Monday. I was called on Monday and told that they were able to hear the clicking noise from the tire and one would be ordered to replace it and it would be in on Tuesday. On Tuesday I was called by my Service Adviser and was told that he ordered the wrong size wheel (18" instead of the 20" that was on my car) and that he would have to order the right size and would need it for another day. That evening I get a call again to let me know that the 20" wheel was on back order due to a large number of vehicles having this problem. I asked him if he was just able to switch the wheel out with one of the several other Challengers they had on the lot and he said they could not do that. He told me I could pick the car up on Wednesday and would be called when the part came in. I picked up my car and was told that the check engine light was due to the gas cap and that it had been tightened and the light reset and that the wheel was ordered (which to this day the check engine light comes for about 75 miles after each time I get gas). Over the course of the next 2 months I would call to check the status of my wheel and each time was told they expected the part in that week and would call me. I dropped my car off to have the oil changed and tires rotated at the 2 month mark from when I originally brought the car in and was told again that they expected the part that week. I asked my service guy what the end game would be if the wheel did not come back into stock soon and he just smiled and went on with his day. Over the next month I did not follow up to see if they were going to call me at all to update and of course I received 0 phone calls. Finally, 2 days before the 3 month mark, December 17, 2013 I called my service adviser and left him a message that I had been patient in the process but that time had come to an end and wanted my vehicle fixed and if I did not hear back from him I would pursue other avenues to alleviate the problem. I get a call back about 10 minutes later letting me know that he would pull the ticket and find out the status and call me back that day. Of course, no call back came. I called the next morning, December 18, 2013 and spoke to the Service Director. I told him my situation and he said he would call me back within 30 minutes with an update. Surprisingly, I did get a call back and was told that the part was in and when could I drop the car off? I told him I would drop it off the next morning, December 19, 2013 at 9:30a. He told them that would be fine and to ask for him when I arrived. The next morning, December 19, 2013 I show up at 9:30a to deliver my car and of course when I ask for the Service Director, he is not there but my Service Adviser was and had spoken to him about the situation. I told him that the Service Director had told me the part was in and he responded that he was pretty sure it was a 18" wheel not the 20" wheel that was in and he had told the Service Director that. I asked him what the possibility was of just having all 4 wheels replace with something different and was told me since its under warranty they cant switch out all 4 wheels (Huh?!, I find this hard to believe). None the less, I told him I would leave the car with him for the day and pick it up the following day, Friday December 20, 2013. I never received any call on Thursday December 19, 2013 in regards to the status and so far have called on December 20, 2013, 2 times for the Service Director (left a message), 1 time for the Service Manager and 1 time to the service department (whom told me he would find out the status and have a service adviser call me) and have yet to receive any call back. I will continue to try to make contact with the Service Department to try to finally get the problem solved (not holding my breath). Buyer Beware when purchasing from this dealership as anytime service is needed, you will be given the old "cant replicate the problem", mislead and told many lies as per the Car Salesman way. Hopefully if you've already bought from them you have better luck than me as everyone deserves to have a quality car to drive when spending so much this day in age. More

Bought the car from them, used in July this year. The salesperson was excellent and treated us very well. So, naturally, I wanted to use their service department. Bad idea. I have never been so frustrate salesperson was excellent and treated us very well. So, naturally, I wanted to use their service department. Bad idea. I have never been so frustrated with customer service in my life! I am still being given the run around over a burnt out headlight bulb and hoses for windshield washer fluid like you wouldn't believe. My 90 days has not been up yet, when I called them to tell them I just discovered that my headlamp was not coming on on the front passenger side and the windshield washer fluid was not coming out, I was greeted with' "bring it in and we will check it out" it is a 30mins trip and I am down to one vehicle currently and have 2 small kids and a full time job. Anyway, went in on a Saturday and was told that they were too busy to look at the vehicle and to bring it in some other time. I called back and made an appointment to drop it off this past Monday. I didn't receive a call by 3pm so I called in and was told the car hadn't been looked at as yet and would be. I then was picked up via their shuttle at 5pm only to discover that nothing had been done and I had to wait for them to replace the bulb. The hose parts weren't there. I paid for everything to the tune of 216 and change and was told I would get a phone call the next day when the hoses were there and released at 5.23 to rush and pick my kids up from daycare at 6pm when they close. I made it a few minutes late. I waited for the phone call and it never came. I left work and called back at 4.30 and was told parts didn't come and to drop off my vehicle the next day to which I said I would rather get a phone call when the parts were there and then I would take it in. The customer no-service coordinator asked me what my phone number was! How was he going to call me when the parts were delivered? I have now called the Managing Director, Michael Wilson and had to leave a message. I am sooo frustrated and really disappointed. Did I mention that while I was there I witnessed a phone call where the customer was lied to? In plain daylight! I will await a phone call from the MD even though I did send an email last night and received a auto message stating I would receive communicate shortly from a Lily, in charge of customer service. I wouldn't buy another vehicle from them as I would here great service ONLY during sales and then after that, their lifetime warranty isn't worth the paper it is written on. If I do ever receive a call back to make this right, I will post another review on this site. But for now, I sleep frustrated and pray it doesn't rain. More

Nyle Maxwell is about 350 miles away from my hometown, but it was the customer service that made it the place where I bought my Challenger RT. I had called several local dealers and several ones across Te but it was the customer service that made it the place where I bought my Challenger RT. I had called several local dealers and several ones across Texas, and nobody other than Polo Zapiain in Nyle Maxwell took the time and seriousness to make my first new care purchase happen. From getting the vehicle of my color preference to the dealership, after they didn't have any white ones, to customizing it with the black RT stripes for free, after other dealerships where charging $1500 just for the stripes. Because of the distance, everything was done through the phone, and Polo Zapiain was always available to answer any questions and keep me up to date on the status of the car. The whole process took about a week and a half. I took I flight to Austin and was picked up by Mr. Zapiain himself. We pulled into the dealership and there was my Challenger RT exactly how I had envisioned it. Mr. Zapiain took me through all the paperwork, and Kenneth in finance was also very friendly and helpful. I left the dealership in my new car to a 6 hour drive back home, but every mile was worth it. I told everybody back home about my experience with Nyle Maxwell and definitely recommend this dealership to anyone. Thanks again for making it happen. More

Worst service EVER!! 12/4/2012 we replaced a Worst service EVER!! 12/4/2012 we replaced a transmission on a 2006 Dodge Sprinter. 12/13/2012 we purchased a transmission control module from Nyle Worst service EVER!! 12/4/2012 we replaced a transmission on a 2006 Dodge Sprinter. 12/13/2012 we purchased a transmission control module from Nyle Maxwell. 12/14/2012 we had Nyle Maxwell program the module. Diagnostic data is hard to come by for this vehicle. We continued to have problems with the vehicle exhausting our efforts in correcting the problem. 1/23/2013 we took the vehicle to Nyle Maxwell to get diagnosed. 2/18/2013 we received the vehicle back from Nyle Maxwell and were told that they did computer programing and that there was a problem in the transmission. We started from scratch with another transmission. Still having the same problem. After some research we found a technician that was certified on the Sprinter Van at Georgetown Mercedes. 3/26/2013 Georgetown Mercedes reprogrammed the the transmission control module and did an update and the vehicle is finally fixed. I started with the service adviser, then the service manager and finally the general manager. I was told that we that they owed us a refund on the programing by Michael Wilson the general manager. He told me he would call me back last Friday. He did not call me back then and will not return calls. All I'm asking for is a refund for the two diagnostic fees for the transmission control module reprogramming. They tried to say I needed to bring it back for warranty. I don't have another month to let them have it. More

I bought my 08 Liberty from them back in June. The dealership was great and helped me get into a vehicle. The financing department is one of the best. I was thrilled at the amazing warranty ( lifetime dealership was great and helped me get into a vehicle. The financing department is one of the best. I was thrilled at the amazing warranty ( lifetime powertrain, tires, dent protection, etc.) I was being told about and how low the payments were even though I only had a $1000 to put down. I thought wow what amazing work they did because my credit wasn't that great. So the airbag light came on. I take it to the dealership to have them look at it and change my oil because I'm already there might as well kill two birds with one stone. The response I received was: It is not covered under your warranty. It was going to cost me right under $110 to have them LOOK at the light and if it needed fixing they would deduct that from the repair bill. I was so taken aback. The truck was 6 months old and they were going to charge me for looking at a light? I was disappointed they turned out to be like that. My airbag light goes off and dings every time I hit a bump. I am so afraid that the airbag is going to come out on me while I am driving and make me wreck this truck, but they didn't seem to care that they sold me a vehicle that was now a safety issue. I guess when something bad happens they wont have any problems coming after me for the money I owe for the truck even if the truck they sold me caused the problem. To sum it up I walked out of the dealership and called my husband and told him the situation. We had been saving the money to put a down payment on a car for him at that dealership since they had worked so well with us before. Needless to say I didn't get my oil changed and I sure will NOT buy another vehicle from this place. More

I just came in to look at some sticker prices and Cassidy came up and asked if he could help me, I told him i was just looking and we talked a little and before you know it we were test driving the truck i w came up and asked if he could help me, I told him i was just looking and we talked a little and before you know it we were test driving the truck i was looking at. We went inside and worked on some basic numbers and my trade numbers and it was better then i expected. I told him i had to discuss it with my wife and i would get back to him. So the next day on Saturday my wife and i went back up to see Cassidy and we test drove again and went inside worked the hard numbers and made the deal. Kenneth in finance was also great to work with he went over everything in detail and made sure we understood everything. overall best experience buying a vehicle to date. More

I had always been told and from experience in the past had known that dealers were ridiculously priced for parts. My past experience confirmed this and the customer experiences were often unpleasant. They had known that dealers were ridiculously priced for parts. My past experience confirmed this and the customer experiences were often unpleasant. They were unpleasant because the parts employees were often gruff and unknowledgeable. My most recent experience was a 180. My vehicle was stuck on a rack and I could not locate a part from a salvage yard and I dreaded going to the dealer. To my surprise, the part was much more than it would have been at the junkyard, Kent was incredibly professional/friendly/knowledgeable, and he made sure I got my part the very next day on order. The dealer has gone above and beyond to ensure a great customer service with reasonably priced parts and great customer service. In my book, that deserves recognition. Thanks Nyle Dodge and THANK YOU KENT!!!! I will definitely not be worried about doing business with them in the future. More

After several horrible serive department experiences at South Point Dodge in South Austin we researched Nyle Maxwell Dodge and decided to try our luck and drive 45 mintues up North to this location. Much t South Point Dodge in South Austin we researched Nyle Maxwell Dodge and decided to try our luck and drive 45 mintues up North to this location. Much to my surprise Eric Hernandez, our service associate, greeted us by name and was extremely helpful figuring out what was wrong with our 2500 Mega Cab. We had issues with our Turbo for four mounts causing us to not be able to drive over 25-30 MPH on the highway and basically live in rental cars. Our previous dealership, South Pount Dodge, was not only unaccomodatiing, they didnt value our business nor could they remember our names after we had been customes of theirs for four years! After four visits to their service center they "weren't able to help us". After only one afternoon with Eric and his service specialists at Nyle Maxwell Dodge, they were able to diagnosis the problem and relay to me exactly what happened, how they were going to fix the problem and an ETA of when the truck should be ready. Now thats customer service!! We were afraid we were going to have to sell our truck and now it runs better than ever! Nyle Maxwell Dodge has not only gained our service business but when it comes time for purchasing a new vehicle we will be making that purchase with them! Did I mention I met the GM and he couldn't have been more gracious? I've left two voice mails for the South Pount Dodge dealerships GM as well as numerous emails and I still have yet to been contacted back. It's hard to find excellent service and Nyle Maxwell was beyond excellent!! We will be back. Thank you Thank you Thank you!!! More

This dealership is awful and entirely too over priced. I went in at 11:30 to get an oil change and ask them to check out my check engine light and they told me they'd call when it was ready. 3 o clock rolls went in at 11:30 to get an oil change and ask them to check out my check engine light and they told me they'd call when it was ready. 3 o clock rolls around and I got no phone call so I decided to call myself. The lady answered and told me they had just gotten to my car and would know within the hour. So I waited that hour, and nothing. I waited another hour and finally decided to call them again. No one answered! Finally 5:30 rolls around and they return my phone call telling me they found what was wrong. A coolant housing leak to which I was going to need replaced. It was gonna be $600. She told me she understood if I needed to think about it because it was a large sum of cash and said I could leave my car there over night(how sweet right?) But it was probably because it was now 20 minutes until closing time. I told them I'd pick it up first thing in the morning and I did just that. Once she was showing me paper work to check out she told me they didn't even change my oil, which is the main reason I went in there. Paid $99 to get them to diagnose my car and went else where. That $600 job they were gonna charge me for I got done for $300 right down the road. More