Nyle Maxwell Chrysler Dodge Jeep Ram of Austin

Extremely Disappointed I'm highly dissatisfied with my experience with Nyle Maxwell. I went in to purchase a truck. First I was told that I needed a thousand down. I agreed I'm highly dissatisfied with my experience with Nyle Maxwell. I went in to purchase a truck. First I was told that I needed a thousand down. I agreed to it then they jumped to two thousand, only to be followed up with a no. This was a waste of 24 hours that I will never get back. They only care about volume, not about the individual. They also don't keep their word. More

Avoid for service at all cost Driving a Jeep Wrangler that is under warranty I am limited by the places I can go for service and reluctantly Nyle Maxwell is one of them. I have nev Driving a Jeep Wrangler that is under warranty I am limited by the places I can go for service and reluctantly Nyle Maxwell is one of them. I have never been pushed to write a bad review before but I have reached my limit. My car failed to start this am - my husband brought it in immediately and they determined dodgy battery that needed to be replaced. Kevin in the service dept assured my husband the car would be ready to pick up same day 5:30pm. My husband arrived to find the car had not even been looked at. I called the service dept manager Jonathan to enquire and he told me outright that my husband had 'lied' to me and the car would not be ready as I didn't make an appointment. Hard to schedule an appointment for a faulty battery to suddenly die...Exceptional customer service would have been to take 10 mins to fix the car that can't start and ensure a content customer, basic customer service - don't tell someone there husband is 'lying' over the phone. This has happened numerous times - Even if desperate I would avoid these guys in the future. They have absolutely ZERO respect for customers. More

not a happy camper experience started off good, ended horribly. went back and forth looking at trucks, the ecodiesel was a little bit more then I wanted to spend. they experience started off good, ended horribly. went back and forth looking at trucks, the ecodiesel was a little bit more then I wanted to spend. they tossed out some offers, all were not what I wanted. Finally I tried the gas trucks and decided that is not what I wanted. I was getting ready to leave, she comes back with an offer that I agree on which is all based on lots of MFR rebates and dealer rebates one being dealer financing. They sold it to me for more then I wanted to spend, shame on me for not thoroughly reading through everything. I did the financing through them because of the rebate but turns out they did my loan through one of their other lenders so I lost that, didn't even tell me. Could have just used my credit union and never messed with them. They didn't top off the DEF fluid so it was already getting down to the Red, I didn't know what it was until I started looking it up. Then to add insult to injury, they could have made up the difference in the dealer financing piece by simply offering to activate my GPS and maybe put in a spray on bed liner and I would have been good but the only thing they offered was maybe a 100 dollars off the activation. I can own up the 1000 dollars I over looked but that other 1000 for the dealer financing they screwed me on should have been compensated for. I really did start off with a good experience its just sad they did nothing to try and solve the issues the created, instead just showed me numbers that I actually walked away from to begin with. More