Nyle Maxwell Chrysler Dodge Jeep Ram of Austin

Worst experience ever I have purchased over 30 cars in my life thus far and have never experienced such a disregard for respect. After verbally agreeing to a deal on a prev I have purchased over 30 cars in my life thus far and have never experienced such a disregard for respect. After verbally agreeing to a deal on a previous visit and then again on a telephone call Maxwell Dodge refused to commit to the deal after having to drive over 100 miles to make the deal. Their desk manager is absolutely atrocious; buy elsewhere and save yourself the aggravation and time. This dealership sucks. More

The double priced Dodge Challenger R/T My store of the double priced Dodge Challenger Went in today to trade in my 2015 Ford Escape Titanium on a 2015 Dodge Challenger RT they had on the My store of the double priced Dodge Challenger Went in today to trade in my 2015 Ford Escape Titanium on a 2015 Dodge Challenger RT they had on the lot that was blue, with a sun roof. They had the car listed at $26K on their website with 19,000 miles. This sounded "too good to be true" but I thought I'd check it out. When I got there the sales lady informed me that another salesman was working on a deal with someone else on the car. With that being said we test drove a few Dodge challengers, one a 2011, was in REALLY bad shape, and looked to have been an abused car. It had 38,000 miles or so, and they were still asking $25K. The brakes were shot, and the tires were bald. I quickly passed on that car, and decided to drive a new one. It was window sticker priced at $43,000 but they had it on sale for $38,000 The price was still kinda high but I decided to see what they'd offer me for my car. Mind you I drove in with a 2015 Ford Escape Titanium, not an S, or SE, but a fully loaded Escape with optional 2.0 liter ecoboost engine, leather seats, sony 10 speaker stereo, leather, memory seats, remote start, etc. I've only put 6,100 miles on the car since May 2015. They came back with an offer of ONLY$19,000... if that wasn't bad enough, they then proceeded to tell me that they want me to put $6,000 cash down, and my payments would be around $893 a month for 84 months.....You hear right $75,000 for a Dodge Challenger, not even a hellcat, or SRT8. I requested my keys and I left. I'm so upset that I even went there in the first place. I've heard of getting screwed out of a trade in, but this was RIDICULOUS! Unless they can find me a blue Challenger R/T with a sunroof, and low miles for around $26K, give me what I want for my trade in, AND a decent payment. I think I'll stick with Ford. I've owned 5 mustangs, and 2 Escapes, all have been Financed through Ford at 0-1.9% with $0 down. I didn't realize Nyle Maxwell would be THIS bad. My first and last time here it looks like. More

Poor Service I have had an awful experience with trying to get an exhaust leak fixed. This is a repair that that should have a minimum down time at worst a day and I have had an awful experience with trying to get an exhaust leak fixed. This is a repair that that should have a minimum down time at worst a day and a half. I had called about 3+ weeks ago to find that my truck would not even be looked at until now. Once I had dropped my truck off the curtsy driver had left for the evening which in turn I had an 1 1/2 hour wait for a ride. The following day I had called to check on my vehicle to find out something which a blind man could of about my exhaust leak and it would be 3+ days for this repair. With having a family and needing a vehicle they said I can come get a rental after waiting for 1 1/2 hours the night before and knowing there would be an extended wait for the repair. This is a 45+ min drive in order to get a small rental to replace a full size truck. I will be heading to the dealership to pick up an gasket to preform the repair myself for a service I have paid and waited over 3 weeks for the location to preform a min repair. This is covered under 2 coverage's I had purchased for my vehicle. I strongly believe if you can not provide a quality service in a timely manner it should not be offered by your company. I would not recommend this location to any one that expects to receives any time repairs. They preform very well to sell you a vehicle but does not preform well in a timely repair. More

NEVER get service here Never & I mean NEVER go here for service. My Jeep had another water leak, and I took it back here for them to fix. This experience has been a holy n Never & I mean NEVER go here for service. My Jeep had another water leak, and I took it back here for them to fix. This experience has been a holy nightmare. Drop off, Tuesday October 27th had to go to the service director to get a loaner because otherwise i would have to pay for a hertz rental. took forever to get the car, and made me extremely late for work. Friday the 30th, i get a call that my jeep is ready. I ask the service guy if its all dried out, and he tells me its all dry and ready to be picked up. ten minutes later he calls me back to tell me the jeep is still wet and they will need to keep it over the weekend. They are going to remove the seats & the carpet to ensure it gets completely dried out. I'm slightly irritated, but hey at least he checked right? Monday afternoon (November 2nd) I get a call - hey your jeep is ready. Well i cant pick it up till Tuesday morning, so no big deal. Ill be there in the morning. Tuesday morning, i go to pickup the jeep. Its still all wet. Seriously wet. I'm told that they dont remove the seats and carpet to dry it, they just shop vac the jeep. Of course the service guy who was working with me wasn't there. Later that afternoon, i'm told the jeep is now ready for pickup. only a few hours, and its all dry when they had to keep it all weekend before? I get there Wednesday morning to pick it up, and its still wet. I'm told by the service manager that jeeps cant rust because they are sealed on the inside. Metal + water exposed to air = rust. also it smells. that smell is mold & mildew. this is what happens when fabric gets wet and isnt dried out & cleaned. Of course they will shop vac it again if i like. So i take my jeep and leave. (they also burned half my gas letting the thing sit running with the heat blasting to dry it) As soon as i drive off i notice somethings not right. They ripped the wiring out of my amp when they were "fixing" my jeep, and just didnt bother to fix that as well. When i noticed this i looked closer at the seats, trim , etc.... they didnt install the floor trim correctly. they left it half installed, with gaps to allow dirt and water into the car. I took it right back, and had words with the general manager. Of course they couldnt do anything because the service department was already closed by now. So Thursday morning I have to drop it off yet again to have what they screwed up fixed. By now I am beyond pissed off. I do get a call telling me that the jeep is fixed Thursday afternoon, but because of work i cant pick it up till Friday morning. Friday morning comes, (today - now November the 6th) im at the dealership to finally get my "fixed" Jeep. I look it over, and this time i make sure to check the wiring on my amp, the subs are going, the trim looks right. Fine, im over this place, im leaving. As im driving down the road i notice that my seat belt light is on, and so is the airbag light. I pull over to a gas station and look under the seat.....when they actually removed the seat this last time, they didn't bother to reconnect the wiring when they reinstalled it. Classy Nyle Maxwell, Really Classy. in summary, if you don't mind wasting your time, gas, and all your efforts to stay on top of someone to make sure the job is done; as well as jeopardizing your safety then get your car serviced here!!! They sure say " I'm sorry" a lot, but they don't seem to fix the problem or the car. More