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Nyle Maxwell Chrysler Dodge Jeep Ram of Austin
Austin, TX
401 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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401 Reviews of Nyle Maxwell Chrysler Dodge Jeep Ram of Austin
November 27, 2015
Servicing my Chrysler 200S Customer service was excellent. I am so glad I came to your dealership. Chris in the service dept was very kind and attentive to my needs. Daniel was Customer service was excellent. I am so glad I came to your dealership. Chris in the service dept was very kind and attentive to my needs. Daniel was very honest, polite, eager to help and very knowledgeable about my car. I appreciate all his recommendations for servicing and maintaining my car. More
by Sarah L46
Employees Worked With
Chris, Daniel
November 17, 2015
7 vehicles in 5 years Ken Clark [Finance Manager] is the best part of my experience. He's put me in 7 vehicles in 5 years. He's honest and fair. He's the reason I'll keep g Ken Clark [Finance Manager] is the best part of my experience. He's put me in 7 vehicles in 5 years. He's honest and fair. He's the reason I'll keep giving Nyle Maxwell my business. More
by markb
Employees Worked With
Ken Clark, Russell Campbell
November 06, 2015
NEVER get service here Never & I mean NEVER go here for service. My Jeep had another water leak, and I took it back here for them to fix. This experience has been a holy n Never & I mean NEVER go here for service. My Jeep had another water leak, and I took it back here for them to fix. This experience has been a holy nightmare. Drop off, Tuesday October 27th had to go to the service director to get a loaner because otherwise i would have to pay for a hertz rental. took forever to get the car, and made me extremely late for work. Friday the 30th, i get a call that my jeep is ready. I ask the service guy if its all dried out, and he tells me its all dry and ready to be picked up. ten minutes later he calls me back to tell me the jeep is still wet and they will need to keep it over the weekend. They are going to remove the seats & the carpet to ensure it gets completely dried out. I'm slightly irritated, but hey at least he checked right? Monday afternoon (November 2nd) I get a call - hey your jeep is ready. Well i cant pick it up till Tuesday morning, so no big deal. Ill be there in the morning. Tuesday morning, i go to pickup the jeep. Its still all wet. Seriously wet. I'm told that they dont remove the seats and carpet to dry it, they just shop vac the jeep. Of course the service guy who was working with me wasn't there. Later that afternoon, i'm told the jeep is now ready for pickup. only a few hours, and its all dry when they had to keep it all weekend before? I get there Wednesday morning to pick it up, and its still wet. I'm told by the service manager that jeeps cant rust because they are sealed on the inside. Metal + water exposed to air = rust. also it smells. that smell is mold & mildew. this is what happens when fabric gets wet and isnt dried out & cleaned. Of course they will shop vac it again if i like. So i take my jeep and leave. (they also burned half my gas letting the thing sit running with the heat blasting to dry it) As soon as i drive off i notice somethings not right. They ripped the wiring out of my amp when they were "fixing" my jeep, and just didnt bother to fix that as well. When i noticed this i looked closer at the seats, trim , etc.... they didnt install the floor trim correctly. they left it half installed, with gaps to allow dirt and water into the car. I took it right back, and had words with the general manager. Of course they couldnt do anything because the service department was already closed by now. So Thursday morning I have to drop it off yet again to have what they screwed up fixed. By now I am beyond pissed off. I do get a call telling me that the jeep is fixed Thursday afternoon, but because of work i cant pick it up till Friday morning. Friday morning comes, (today - now November the 6th) im at the dealership to finally get my "fixed" Jeep. I look it over, and this time i make sure to check the wiring on my amp, the subs are going, the trim looks right. Fine, im over this place, im leaving. As im driving down the road i notice that my seat belt light is on, and so is the airbag light. I pull over to a gas station and look under the seat.....when they actually removed the seat this last time, they didn't bother to reconnect the wiring when they reinstalled it. Classy Nyle Maxwell, Really Classy. in summary, if you don't mind wasting your time, gas, and all your efforts to stay on top of someone to make sure the job is done; as well as jeopardizing your safety then get your car serviced here!!! They sure say " I'm sorry" a lot, but they don't seem to fix the problem or the car. More
by Gage
Employees Worked With
Matt, Kyle, & Mike the GM
November 05, 2015
FIRST SERVICE EXPERIENCE Personnel were very accommodating. The donuts and coffee in the waiting area was a definite plus....! My Jeep Wrangler was checked and the service de Personnel were very accommodating. The donuts and coffee in the waiting area was a definite plus....! My Jeep Wrangler was checked and the service depart fully answered my questions. Also, the technician completed servicing in a very reasonable amount of time. More
by PJP
Employees Worked With
Jonathan Kaspar, Jay Badilla
October 27, 2015
Super friendly yet very professional Great service. Super friendly people yet very professional! Efficient shuttle service back to my work. Car was kept clean. All great!! I would highly Great service. Super friendly people yet very professional! Efficient shuttle service back to my work. Car was kept clean. All great!! I would highly recommend gem! More
by Tem1256
Employees Worked With
Service team
October 27, 2015
First Class Service The service I was given was first class and I can see why the person who recommended me told me that you have the best service! Thank you for your ama The service I was given was first class and I can see why the person who recommended me told me that you have the best service! Thank you for your amazing service and attention to my beautiful truck! More
by Live2Rise
Employees Worked With
Alan
October 27, 2015
Check up and Inspection Alan Motlock was there and directed me to the correct people for my safety sticker. The crew was kind and speedy. I totally appreciate the common them Alan Motlock was there and directed me to the correct people for my safety sticker. The crew was kind and speedy. I totally appreciate the common theme of your staff.. Kindness/Excellence . More
by Barb
Employees Worked With
Alan Motlock
October 25, 2015
Thanks! Always polite and friendly - work always perfect. We purchased our Ram here and always have it serviced here as well. This has been far and away the Always polite and friendly - work always perfect. We purchased our Ram here and always have it serviced here as well. This has been far and away the best overall car buying experience we have ever had. More
by hlen
Employees Worked With
many
October 25, 2015
Outstanding Experience My truck died due to bad diesel and I had to replace it. The cost of repairing the truck was more than it was worth so it was time for a new vehicle. My truck died due to bad diesel and I had to replace it. The cost of repairing the truck was more than it was worth so it was time for a new vehicle. I decided on the Grand Cherokee Overland 4x4. It is a dream come true. I bought the Jeep for me, but my wife fell in love with it....shortest time I have ever driven a new vehicle....from dealership to home! Jonathan Kasper, Nyle Maxwell Supercenter Service Manager, contacted Russell Campbell, Nyle Maxwell Internet Manager, and put us together. Jonathan Kasper is outstanding for service after the sale, but Russell Campbell made the purchase of our new Jeep easy and hassle free. My thanks to both for a perfect buying experience....now, to buy my own Jeep sooner than later!!!! Wayne Courreges More
by Courreges1
Employees Worked With
Jonathan Kasper, Russell Campbell
October 25, 2015
Great shopping experience! I enjoyed the shopping experience. Your dealership had a large selection of vehicles from which to choose. Because of the large selection, I was a I enjoyed the shopping experience. Your dealership had a large selection of vehicles from which to choose. Because of the large selection, I was able to pick my vehicle, and see first hand just what I was getting. More
by Elaine15
Employees Worked With
My salesperson, Raston, was extremely helpful. He made my car buying experience enjoyable.
