Nyle Maxwell Chrysler Dodge Jeep Ram of Austin

We love purchasing our vehicles here! The process of purchasing a vehicle here is not stressful and the staff is courteous and I like that we have had the same sales person for our purchas The process of purchasing a vehicle here is not stressful and the staff is courteous and I like that we have had the same sales person for our purchases. More

Fantastic experience every time I've purchased two vehicles over the past two years from my salesrep Josh. He's always, honest, reliable, friendly and works his butt off for me to e I've purchased two vehicles over the past two years from my salesrep Josh. He's always, honest, reliable, friendly and works his butt off for me to ensure the best experience possible. Everything from price to product is top notch, but it's the people that truly set them apart. Kudos to the great hire, and if Josh is still there I'm sure I'll be back soon! More

Great salesman, lousy finance person Our sales person, JD Depperschmidt, was fantastic and we will definitely call him if we have a future need. The finance person, Francisco, ruined wha Our sales person, JD Depperschmidt, was fantastic and we will definitely call him if we have a future need. The finance person, Francisco, ruined what would have been a great experience by mocking us for declining an extended warrantee. We also had to wait for an hour and a half for finance to deal with us after already signing the deal, so there's room for improvement there. More

They don't care if you have a warranty, they want $$$ I took my 2013 Jeep into Nyle Maxwell because the seat heaters weren't working. I was foolish enough to have purchased the bumper to bumper lifetime I took my 2013 Jeep into Nyle Maxwell because the seat heaters weren't working. I was foolish enough to have purchased the bumper to bumper lifetime warranty. After having it for 3 days they advised me that I would have to pay an additional $120 per hour because I had put an aftermarket radio in the vehicle and they would have to remove it. The radio was installed using a wiring harness and there was absolutely no difference in unplugging the aftermarket from the factory radio but they wouldn't listen. They just wanted the money. I contacted Fiat Chrysler and advised them of this and they were no help whatsoever. I ended up cancelling my lifetime warranty and they didn't even care. I will never purchase another new Fiat Chrysler vehicle again and will definitely steer everyone away from all of Nyle Maxwell's dealerships. More

HORRIBLE Service and no respect I bought a brand new 2016 Jeep Cherokee TrailHawk a year ago from Nyle Maxwell. My vehicle only has 13k miles and after my second oil change the engi I bought a brand new 2016 Jeep Cherokee TrailHawk a year ago from Nyle Maxwell. My vehicle only has 13k miles and after my second oil change the engine light came on with red warnings via the UConnect service. I called the dealership and they instructed me to bring it by for a diagnostic. I took it to them on Thurs. 12/29/16. I was told it says the oil pressure sensor is off and to bring it back on Monday 1/2/17. I took it in on Monday am and was told it should take 1 to 2 days. Today is Saturday 1/14/17 and still NO vehicle! During this 2 week period I have left many messages with no return calls. Have tried to speak with the service department but keep getting referred back to my "consultant". I have even spoke with their "Service Director". Have gotten many excuses including "when reinstalling the oil pan the technician cracked it and they have to order one". I have spent weeks waiting for my vehicle. Being told in the am a week ago it's ready just processing paperwork then being told late in the day internal shop problems or the computer shows it's ready to post but can't find the paperwork and no engine technician in the shop to finish the job!!! In addition, they gave me a Dodge Dart with less than 1/4 of a tank of gas to drive. I spent ALOT of money on my vehicle to receive such disrespect and total lack of regard. More

Horrible Dealership This is the worst experience I have ever had at a dealership. The Service Department is awful. Service writers awful- keep you waiting while they are This is the worst experience I have ever had at a dealership. The Service Department is awful. Service writers awful- keep you waiting while they are " working " on computer. Price we paid as not price that was quoted. They COULD NOT change out spare tire- so I took my business to the Lamb's around corner. Service writer had condescending, insulting personality. We have spent over 3500.00 at this Service Dept over past year on crappy product and still get treated with disrespect. We will NEVER go to any Maxwell dealership again and will tell all of our friends / Peers to do the same. Could not have had a worse experience or me more unhappy- HORRIBLE! More

Best deal we've ever gotten Just bought a 2016 Dodge Ram truck, and got an unbelievable deal. Finance Manager Gerald Quezada gave us some expert advice on financing, and GM Mike Just bought a 2016 Dodge Ram truck, and got an unbelievable deal. Finance Manager Gerald Quezada gave us some expert advice on financing, and GM Mike Wilson got us in the truck we wanted for well below what we expected to pay, Great. Great customer service. We will be back in a year to get me a new car😁 More

Oil change Waited over 2 hours for the "express lane" oil change. Came in for second oil change and was told it would be 3 and a half hour wait I talked to an Waited over 2 hours for the "express lane" oil change. Came in for second oil change and was told it would be 3 and a half hour wait I talked to another customer I. The waiting room that had been there 4 hours!!! More

Totally Worthless Dealership. !! Maxwell group is the most totally worthless dealership I have ever been to !! I've been there many times over the years and got the same worthless se Maxwell group is the most totally worthless dealership I have ever been to !! I've been there many times over the years and got the same worthless service each time .!!!! I've had good results with their service dept boys..... They've always treated me right... But their sales staff AND PARTS DEPT are incredibly lax in everything they do..... They could really give a darn wether or not they sell u a car or truck and what's worse is that if you show interest in buying something ... They will BUG YOU TO DEATH on wether or not you are gonna BUY IT TODAY OR NOT !!..... Parts dept guys have been there forever and are settled WAY TO FAR into their jobs..... They are NOT PLEASANT to deal with and it pisses them off to look something up for you .... PLUS they are OUTTA SIGHT on their parts prices ..... 25.00 for a gallon of anti-freeze!! Cmon boys .... Get real !!! I also know SEVERAL PEOPLE that wouldn't go in that joint on a bet because they have had the same experience every time ...... If you are lookin for a Dodge..... Go to Benny Boyd or somebody BESIDES a Maxwell group dealership More

Service Center 07/21/2016 Wrote email to Ms. King stating this issue on the same day I wrote this review. Crickets from the service center and Ms. King. Great cus 07/21/2016 Wrote email to Ms. King stating this issue on the same day I wrote this review. Crickets from the service center and Ms. King. Great customer relations on trying to make this right. A call would have been good or even a email back saying sorry about the idiots that work there. 06/22/2016 Eric Tippet. What a joke this service center is. I took my 2014 challenger in for a whining noise coming from the rear end. Eric explained to me that this is "normal for your rear ended to make that noise". No car should make any whining noise from the rear end. He drove a car similar to mine and it makes the same noise. I asked if I can drive with him in that same car so I can hear that noise. The car is gone of course so we can't hear the similar noise. Last comment from him was " we are not working on your car and you are not driving any other car". Now that's customer service. Stay away from this dealership at all costs. This is my first new off the lot car and to be treated like this is not right. Nyle get rid of people like that in your organization as you will lose customers. More