Nyle Maxwell Chrysler Dodge Jeep Ram of Austin

HORRIBLE Service and no respect I bought a brand new 2016 Jeep Cherokee TrailHawk a year ago from Nyle Maxwell. My vehicle only has 13k miles and after my second oil change the engi I bought a brand new 2016 Jeep Cherokee TrailHawk a year ago from Nyle Maxwell. My vehicle only has 13k miles and after my second oil change the engine light came on with red warnings via the UConnect service. I called the dealership and they instructed me to bring it by for a diagnostic. I took it to them on Thurs. 12/29/16. I was told it says the oil pressure sensor is off and to bring it back on Monday 1/2/17. I took it in on Monday am and was told it should take 1 to 2 days. Today is Saturday 1/14/17 and still NO vehicle! During this 2 week period I have left many messages with no return calls. Have tried to speak with the service department but keep getting referred back to my "consultant". I have even spoke with their "Service Director". Have gotten many excuses including "when reinstalling the oil pan the technician cracked it and they have to order one". I have spent weeks waiting for my vehicle. Being told in the am a week ago it's ready just processing paperwork then being told late in the day internal shop problems or the computer shows it's ready to post but can't find the paperwork and no engine technician in the shop to finish the job!!! In addition, they gave me a Dodge Dart with less than 1/4 of a tank of gas to drive. I spent ALOT of money on my vehicle to receive such disrespect and total lack of regard. More

Horrible Dealership This is the worst experience I have ever had at a dealership. The Service Department is awful. Service writers awful- keep you waiting while they are This is the worst experience I have ever had at a dealership. The Service Department is awful. Service writers awful- keep you waiting while they are " working " on computer. Price we paid as not price that was quoted. They COULD NOT change out spare tire- so I took my business to the Lamb's around corner. Service writer had condescending, insulting personality. We have spent over 3500.00 at this Service Dept over past year on crappy product and still get treated with disrespect. We will NEVER go to any Maxwell dealership again and will tell all of our friends / Peers to do the same. Could not have had a worse experience or me more unhappy- HORRIBLE! More

Best deal we've ever gotten Just bought a 2016 Dodge Ram truck, and got an unbelievable deal. Finance Manager Gerald Quezada gave us some expert advice on financing, and GM Mike Just bought a 2016 Dodge Ram truck, and got an unbelievable deal. Finance Manager Gerald Quezada gave us some expert advice on financing, and GM Mike Wilson got us in the truck we wanted for well below what we expected to pay, Great. Great customer service. We will be back in a year to get me a new car😁 More

Oil change Waited over 2 hours for the "express lane" oil change. Came in for second oil change and was told it would be 3 and a half hour wait I talked to an Waited over 2 hours for the "express lane" oil change. Came in for second oil change and was told it would be 3 and a half hour wait I talked to another customer I. The waiting room that had been there 4 hours!!! More

Totally Worthless Dealership. !! Maxwell group is the most totally worthless dealership I have ever been to !! I've been there many times over the years and got the same worthless se Maxwell group is the most totally worthless dealership I have ever been to !! I've been there many times over the years and got the same worthless service each time .!!!! I've had good results with their service dept boys..... They've always treated me right... But their sales staff AND PARTS DEPT are incredibly lax in everything they do..... They could really give a darn wether or not they sell u a car or truck and what's worse is that if you show interest in buying something ... They will BUG YOU TO DEATH on wether or not you are gonna BUY IT TODAY OR NOT !!..... Parts dept guys have been there forever and are settled WAY TO FAR into their jobs..... They are NOT PLEASANT to deal with and it pisses them off to look something up for you .... PLUS they are OUTTA SIGHT on their parts prices ..... 25.00 for a gallon of anti-freeze!! Cmon boys .... Get real !!! I also know SEVERAL PEOPLE that wouldn't go in that joint on a bet because they have had the same experience every time ...... If you are lookin for a Dodge..... Go to Benny Boyd or somebody BESIDES a Maxwell group dealership More

Service Center 07/21/2016 Wrote email to Ms. King stating this issue on the same day I wrote this review. Crickets from the service center and Ms. King. Great cus 07/21/2016 Wrote email to Ms. King stating this issue on the same day I wrote this review. Crickets from the service center and Ms. King. Great customer relations on trying to make this right. A call would have been good or even a email back saying sorry about the idiots that work there. 06/22/2016 Eric Tippet. What a joke this service center is. I took my 2014 challenger in for a whining noise coming from the rear end. Eric explained to me that this is "normal for your rear ended to make that noise". No car should make any whining noise from the rear end. He drove a car similar to mine and it makes the same noise. I asked if I can drive with him in that same car so I can hear that noise. The car is gone of course so we can't hear the similar noise. Last comment from him was " we are not working on your car and you are not driving any other car". Now that's customer service. Stay away from this dealership at all costs. This is my first new off the lot car and to be treated like this is not right. Nyle get rid of people like that in your organization as you will lose customers. More

Worst experience ever I have purchased over 30 cars in my life thus far and have never experienced such a disregard for respect. After verbally agreeing to a deal on a prev I have purchased over 30 cars in my life thus far and have never experienced such a disregard for respect. After verbally agreeing to a deal on a previous visit and then again on a telephone call Maxwell Dodge refused to commit to the deal after having to drive over 100 miles to make the deal. Their desk manager is absolutely atrocious; buy elsewhere and save yourself the aggravation and time. This dealership sucks. More

The double priced Dodge Challenger R/T My store of the double priced Dodge Challenger Went in today to trade in my 2015 Ford Escape Titanium on a 2015 Dodge Challenger RT they had on the My store of the double priced Dodge Challenger Went in today to trade in my 2015 Ford Escape Titanium on a 2015 Dodge Challenger RT they had on the lot that was blue, with a sun roof. They had the car listed at $26K on their website with 19,000 miles. This sounded "too good to be true" but I thought I'd check it out. When I got there the sales lady informed me that another salesman was working on a deal with someone else on the car. With that being said we test drove a few Dodge challengers, one a 2011, was in REALLY bad shape, and looked to have been an abused car. It had 38,000 miles or so, and they were still asking $25K. The brakes were shot, and the tires were bald. I quickly passed on that car, and decided to drive a new one. It was window sticker priced at $43,000 but they had it on sale for $38,000 The price was still kinda high but I decided to see what they'd offer me for my car. Mind you I drove in with a 2015 Ford Escape Titanium, not an S, or SE, but a fully loaded Escape with optional 2.0 liter ecoboost engine, leather seats, sony 10 speaker stereo, leather, memory seats, remote start, etc. I've only put 6,100 miles on the car since May 2015. They came back with an offer of ONLY$19,000... if that wasn't bad enough, they then proceeded to tell me that they want me to put $6,000 cash down, and my payments would be around $893 a month for 84 months.....You hear right $75,000 for a Dodge Challenger, not even a hellcat, or SRT8. I requested my keys and I left. I'm so upset that I even went there in the first place. I've heard of getting screwed out of a trade in, but this was RIDICULOUS! Unless they can find me a blue Challenger R/T with a sunroof, and low miles for around $26K, give me what I want for my trade in, AND a decent payment. I think I'll stick with Ford. I've owned 5 mustangs, and 2 Escapes, all have been Financed through Ford at 0-1.9% with $0 down. I didn't realize Nyle Maxwell would be THIS bad. My first and last time here it looks like. More

Poor Service I have had an awful experience with trying to get an exhaust leak fixed. This is a repair that that should have a minimum down time at worst a day and I have had an awful experience with trying to get an exhaust leak fixed. This is a repair that that should have a minimum down time at worst a day and a half. I had called about 3+ weeks ago to find that my truck would not even be looked at until now. Once I had dropped my truck off the curtsy driver had left for the evening which in turn I had an 1 1/2 hour wait for a ride. The following day I had called to check on my vehicle to find out something which a blind man could of about my exhaust leak and it would be 3+ days for this repair. With having a family and needing a vehicle they said I can come get a rental after waiting for 1 1/2 hours the night before and knowing there would be an extended wait for the repair. This is a 45+ min drive in order to get a small rental to replace a full size truck. I will be heading to the dealership to pick up an gasket to preform the repair myself for a service I have paid and waited over 3 weeks for the location to preform a min repair. This is covered under 2 coverage's I had purchased for my vehicle. I strongly believe if you can not provide a quality service in a timely manner it should not be offered by your company. I would not recommend this location to any one that expects to receives any time repairs. They preform very well to sell you a vehicle but does not preform well in a timely repair. More