Northwest Hyundai

I recently took my 2011 ELANTRA in for a recall campaign and after they inspected my car I received a laundry list of items (11 total) that needed to be repaired immediately to the tune of $1800. After look and after they inspected my car I received a laundry list of items (11 total) that needed to be repaired immediately to the tune of $1800. After looking over the report, two of the items were an oil change and to replace my cabin filter for about $50 each. The problem is I just replaced both about a month ago! So if they’re lying to me about those two items how can I trust them for the other nine items on their list. In addition I received a text from their service manager George to contact him “if for any reason they don’t deserve high marks” so I called and left a message and I’ve never received a return phone call. I would never take my car back to Hub Hyundai and I suggest that you don’t take yours there either and if you do, get a second opinion on any service they suggest. More

I am always satisfied with the service, efficiency, and friendly staffs. Took my car on time. Also delighted that they are pet friendly so i could take my dog. friendly staffs. Took my car on time. Also delighted that they are pet friendly so i could take my dog. More

Good experience with service department staff was courteous let you know what was going on with my vehicle and the cost of repairs and washed car clean dealership courteous let you know what was going on with my vehicle and the cost of repairs and washed car clean dealership More

I brought my Genesis in for a repair to my driver’s side door locking mechanism. I was told that the actuator had shorted out and that I would be responsible for the $100 deductible for my warranty. I agree door locking mechanism. I was told that the actuator had shorted out and that I would be responsible for the $100 deductible for my warranty. I agreed to lay the deductible and the locking mechanism was fixed. Unfortunately the side view mirror did not function properly when I drove the car home. I returned the car the next day to have this issue fixed and I was told by the Service Drive Manager Luis Machado that this window problem was essentially my responsibility and was not caused by the initial repair. I was told that i would have to pay a second deductible in order to get the mirror fixed. The mirror worked fine when I brought the car in for the door issue and did not work when I drove it home. This was not my fault and Hub Hyundai is not taking responsibility for their work. I asked that they pay for my $100 deductible and Luis refused. I cannot recommend this dealership for repairs. Chris Owen More

Hub Hyundai and the personnel there are far and above the best people I have dealt with ever buying a vehicle, and I have bought a a lot, this was not my first experience with Hub and we were pretty satisfie best people I have dealt with ever buying a vehicle, and I have bought a a lot, this was not my first experience with Hub and we were pretty satisfied with the purchases before but it had been a while and the staff faces had changed and this group starting with our salesman Ollie, to the GM, sorry can’t remember his name to finance manager Michelle, these people not only made sure I liked the deal I got they were honest throughout the entire process. On a scale of 1 to 10 this experience was an easy 12. Thank You very much Hub Hyundai. More

My 2011 sonata had an engine issue. I brought it to Hub Hyundai and dropped it off after hours. The next morning I got a call from Paul and he said the mechanic was going to inspect my sonata and give me a Hyundai and dropped it off after hours. The next morning I got a call from Paul and he said the mechanic was going to inspect my sonata and give me a call later. About an hour later Paul called me and said the engine was bad. He said it was fully covered with no out of pocket expenses and the engine was on order. This was a 100% hassle free experience. I highly recommend Paul and Hub Hyundai for the old fashioned speedy service More

Hub Hyundai is truly a reliable place to go for your car care needs. They show concern for my vehicle issues and really make the effort to get things done in a timely fashion. I don't mind waiting for my v care needs. They show concern for my vehicle issues and really make the effort to get things done in a timely fashion. I don't mind waiting for my vehicle to get serviced. The waiting area is always clean and inviting. The coffee is fresh and they have good wi-fi service. You receive updates through text regarding your vehicle or they will come to you personally to make sure you understand regarding the maintenance. I would recommend them to my love ones. More

This is the first time in 12 years that I didn’t rate this dealership with a 5 star rating. The only two (2) reasons for the reduction is for a longer than usual time to get my oil change and the most ir this dealership with a 5 star rating. The only two (2) reasons for the reduction is for a longer than usual time to get my oil change and the most irritating issue was the driver’s floor mat came back to me full of dirt after I had just paid $32 to get my car cleaned and washed. I must say, however, There is no other dealership that I would trust with my cars. More

Great service communication from my service advisor. I loved being able to see the evaluation online and once I decided to proceed with the service, it was done quickly. loved being able to see the evaluation online and once I decided to proceed with the service, it was done quickly. More

I had an awesome experience at Hub as usual. Went in for servicing and was promptly attended to, the representatives were very courteous and kept me informed throughout, overall I felt they appreciated my b servicing and was promptly attended to, the representatives were very courteous and kept me informed throughout, overall I felt they appreciated my business. More