If I could give this dealership a 0 out of 5 starts, I would! My husband had been in contact with Matthew for a week or so about a vehicle. The numbers were set, trade-in was guaranteed, and credit app was completed before we left our state to head to Houston. Once we arrived, all of the information that was guaranteed went out of the window! Matthew started talking politics, which is an instant no from me, and went back and forth with financing to "work out the numbers". We sat, and sat, and sat. After we were told it would be a short wait for financing, the finance guy came out and tried to urge me to co-sign on the vehicle, which I had no intention of doing, and then lied about the household income. We were told for an hour and a half it would only be a short wait, but once we got back to finance we realized we had been lied to for 3 hours. Even though my husband had completed al of the paperwork beforehand and worked out numbers, he had to redo it all and somehow the numbers magically changed from the literal day before and the montly payment jumped upped over $200 from the price he was told somehow. The finance guy, Gerc, was incredibly rude and unprofessional. He lied and caught attitude when we didn't feed into what he was telling us and talked down to both of us as if we were children that had never purchased a vehicle before. I walked out and my husband followed. I would NOT recommend this dealership unless you like wasting your entire day and being lied to every breath!

Had a terrible experience with this dealership this afternoon. They have no respect for your time or trust. I confirmed multiple times, including the morning of my appointment and just before starting my drive to the dealership, that the Mazda I was interested in was available and that on-site inspections were allowed. After driving an hour and bringing my mechanic, the sales associate first told me inspections weren’t allowed, then admitted the car had actually been sold this morning. Mind you, someone from their team had messaged me 10 minutes before I arrived at the dealership that they were ready for my appointment. The manager then came to talk to us. He just blamed the online team and the website instead of taking any responsibility or even apologizing for giving us straight up wrong information. I ended up wasting time and money on my mechanic who had traveled to the lot. The experience felt very disrespectful. I wish I had read all the negative reviews before going in.

Worst dealership to deal with!!! Stay away from this Ralph salesman. He is just good at talking....he will just promise you that it is possible but at the end of the day, He will just leave you on the side!

Do NOT go to this dealership. They are VERY unprofessional and do not keep their word nor respect the time of their customers. I purchased a used vehicle from this dealership in February. Since the car had just been brought into inventory and I needed a car ASAP, I was told that I could bring the car back at a later date to undergo a comprehensive inspection as part of their intake process. The sales associate said that during this inspection, they would repair the broken power seat on the driver's side. I had no other method of transportation, and a family member was in the hospital at the time, so I was also told I would be given a loaner vehicle during repairs/inspection. For weeks after buying the car, I was given the run around on scheduling the inspection and maintenance appointment. Then, when the appointment was finally scheduled, the sales associate “forgot” to have the part ordered for the power seat, and I wasn’t given a loaner car, so I sat waiting at the dealership for hours. When the car was brought back to me and I realized the power seat wasn’t fixed, I mentioned it to the sales associate, who apologized and promised to order the part and schedule me to get it fixed another day. Mind you, I’m unable to adjust the driver’s side seat during this time. I keep mentioning this to the sales associate for weeks, trying to reschedule up until JULY. Every time we scheduled an appointment, I would show up to the dealership only for the sales associate to not be there, and every employee, including the managers acting as if they have no idea what I’m even there for. By July, I was fed up and asked to be put in contact with someone else to get the appointment scheduled, to which the sales associate declined and promised he’d drive to me to pick up the car as an apology for the inconvenience. Only for him to ghost me and completely stop responding the day of the appointment. Turns out he was fired (rightfully so). So I started calling the dealership directly again, and rather than receiving any assistance, I was given the runaround yet again. I called 4 days a week for a month straight. Each time I was given a new person to contact, told parts would be ordered, and that they were looking into this, only to be ignored and ghosted again. I even emailed the sales manager and the service manager to no avail. I ended up spending $400 to get it repaired on my own at a 3rd third-party mechanic. Quite literally the worst experience I’ve ever had at a dealership. I would never go to this dealership again, and you should avoid wasting your time and money here too.

Very Disappointed – Misleading and Poor Communication We drove 45 minutes to see a Hyundai Kona after confirming a deal over the phone with Kaitlyn, who claimed to be a manager. She assured us we could walk out at $18,500 and knew we had financing ready. When we arrived, she was unavailable, and we were handed off to another rep, Salva. After a test drive, we discovered previous accident damage not disclosed online and poor headlight visibility. Still, we were ready to purchase. Suddenly the Sales Manager Indiana Rodriguez-Rosales, said the agreed price was no longer valid, and a new offer was presented with added Apex Protection Plan for $2997.00 costs we never asked for. Then all of a Sudden the Selling Price was changed for the online price of $17597.00 to $18,220.00 with a walk out price of $22,915.88 a difference of $4,415.88. We were told Kaitlyn “misspoke” and the deal couldn’t be honored. Total waste of time and very disappointing experience. Would not recommend this dealership based on how we were misled and treated.

Northwest Hyundai is hands down the most dishonest and fraudulent dealership I’ve ever encountered. We showed up to buy a vehicle we found on their website, what a joke. The car was filthy inside, complete with someone else’s shopping bags and a hairbrush. It hadn't even been cleaned. On top of that, it had 800 more miles than what was listed online. Even worse? The price listed online mysteriously jumped by nearly $5,000 when we got there. They added a bogus line item called “Apex,” which no one at the dealership could explain. It felt like a bait-and-switch scam wrapped in corporate incompetence. The level of unprofessionalism was staggering. Staff were more concerned with their appearance and posturing than actually helping customers. Once we finally agreed on a purchase price (which took far more effort than it should have), we were thrown into yet another step in the process that only exposed how completely disorganized and clueless the team really is. If you’re even thinking about buying a car from Northwest Hyundai, do yourself a favor: don’t. Call ahead, get the real price (if they’ll even give it to you), and expect hidden fees, vague add-ons, and a dealership that does not care one bit about customer experience. This place is exactly what gives car sales a bad name. Avoid at all costs.