Northwest Hyundai

Good experience I had a good experience with the salesman Rafael and the rest of the staff. I will definitely recommend to a friend or family member. I had a good experience with the salesman Rafael and the rest of the staff. I will definitely recommend to a friend or family member. More

This is the most shady car dealership I've ever dealt with Online purchase prices are incorrect and not honored. This is the most shady car dealership I've ever dealt with. I typically take online reviews w Online purchase prices are incorrect and not honored. This is the most shady car dealership I've ever dealt with. I typically take online reviews with a grain of salt since people have a tendency to write negative reviews more often than positive reviews...so we gave these guys a chance. BIG MISTAKE! I realize that the bait and switch is common practice in car sales, but we were repeatedly lied to my not only the sales rep, but even when the General Manager/CEO of HUB got involved. The GM even had the lack of class to call me at home and try to backtrack on the offer he had approved the night before. When I called him on it and said his business practices were unethical, he hung up on me. Here's how it began: HUB Mitsubishi had a few of the models, trims and transmission we were looking for. We contacted sales rep Sal through their website, who e-mailed back and said he "has several of these models" on their lot ready to test drive and quoted us a price. When we showed up the next day, he magically didn't have any of them available, but only had more expensive versions with upgraded packages. After his Manager, Ed, got involved, he made excuses about how it takes several days or weeks to update their website and they had just "sold" the single model we wanted that morning. After some squabbling over inventory and advertised prices, we left. An hour later I received a call from Sal saying he had gone over his Manager's head and spoke to the General Manager who approved it for the price we were asking and just needed us to come in and sign the paperwork. Since it was already late in the day, we made plans to return the next morning. Before we could go out the door the GM called and said he was aware of our negotiations and would "graciously" lose money on the deal by selling us the car for $500 more than he had already agreed to sell it to us for. When I said that he needed to stand by his word and maintain ethical business practices, he hung up on me. No one at HUB can be trusted. Their website inventory is incorrect, their sales reps and managers repeatedly lie, and their General Manager won't even stand by his word. Oh, and their showroom has live cockroaches running around...classy :) Stay far, far away from these guys! You'll end up wasting your time. More

Awesomeness Kasey was able to hook me up and get me into the car of my dreams. Go see Kasey Obrien and Dave Campbell. They will take great care of you. Kasey was able to hook me up and get me into the car of my dreams. Go see Kasey Obrien and Dave Campbell. They will take great care of you. More

Excellent Service and Price I used cars.com, Edmonds.com and Truecar.com while researching a purchase for a Hyundai Sonata Sport 2.4 and got about 5 quotes. Even though HUB 290 d I used cars.com, Edmonds.com and Truecar.com while researching a purchase for a Hyundai Sonata Sport 2.4 and got about 5 quotes. Even though HUB 290 did not come back as the lowest price for the vehicle I wanted, I decided to go to HUB because of previous purchase experience. I made an appointment with Jordan Azar at HUB to test drive the vehicle I had been researching and he took me directly to the vehicle when I arrived. The whole process took about 2 and 1/2 hours and they beat by 10% the lowest price I had been quoted by all the other dealers in my area. This is he place to go when you want platinum service and a great price. More

My Fortunate Experience! I called and asked to Nguyen Le for my appointment in purchasing a new Hyundai and he was everything my brother told me he was. He was friendly, offe I called and asked to Nguyen Le for my appointment in purchasing a new Hyundai and he was everything my brother told me he was. He was friendly, offered my family water as we stepped onto the parking area and showed us the vehicles right away. He was very interested in what I was looking for and immediately found the keys to the vehicle I wanted and we went for a test drive. Just because of his friendliness and knowledge, I would become a repeat customer like my brother. He purchased a car for his wife and loved the experience that he came back and purchased a car for himself by going to Mr. Nguyen Le. I plan to do the same in a few years but this time hope to upgrade!!! Thanks HUB Hyundai for treating your customers with respect and willing to listen and take care of them from the time they enter and through the entire experience in purchasing a vehicle! Most appreciative, Rebecca More

First Visit This was my first visit to a Hyundai dealership. I was very impressed with the vehicles and appreciated the great service, everyone was friendly and h This was my first visit to a Hyundai dealership. I was very impressed with the vehicles and appreciated the great service, everyone was friendly and helpful. More

Emily Steve price was a gentleman and did wonderful job. I would recommend my friends and family to Hun Hyundai. I am very happy with my purchase. Steve price was a gentleman and did wonderful job. I would recommend my friends and family to Hun Hyundai. I am very happy with my purchase. More

Awesome!!! We would like to commend Mr.Vincent Minuta, our sales consultant, for an exceptional customer service and for providing us with a positive experience We would like to commend Mr.Vincent Minuta, our sales consultant, for an exceptional customer service and for providing us with a positive experience in buying a car. Initially, our preferred car (2016 Tucson Limited w/ ultimate package) was not available in the Hub Hyundai location at the time we went there but he worked with us to locate and acquire the car. He also patiently answered our questions regarding the car and assisted us in setting an appointment with the Hub Hyundai Service Department regarding the installation of the mudguard accessory and additionally the Invisishiled. We are grateful! More

Awesome first time buyer experience Steve was so very helpful and worked hard to get me my first car. I will recommend him to anyone looking for a car. He was very professional and frien Steve was so very helpful and worked hard to get me my first car. I will recommend him to anyone looking for a car. He was very professional and friendly More

Be careful and get it in writing! At the end of our first visit to HUB I asked them to give me a price for the car we wanted. Thank goodness we got it in writing! When we came back t At the end of our first visit to HUB I asked them to give me a price for the car we wanted. Thank goodness we got it in writing! When we came back to purchase the car they tried to raise the price significantly. We found out later they offer a cheap price before you leave to make sure you can't find the same price elsewhere and come back to them. They call it their "shop around price." Since I had it in writing (on a scrap piece of paper but it was in writing) and after getting ugly in their showroom in front of other customers, we did get the price.....with some conditions. This was our first Hyundai based on the good reviews of friends, this experience took some of the shine off our view of Hyundai. Our sales person was friendly and did his best, I do not hold him responsible, it is the management's policies that are the problem. More