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Northtown Subaru

Amherst, NY

4.9
452 Reviews

3930 Sheridan Drive

Amherst, NY

14226

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452 Reviews of Northtown Subaru

September 30, 2024

ANDY was great with communicating with me about timeliness of repair and service. Offered me rides home as well. Im More

by Jeannemarieray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy in service
Oct 01, 2024 -

Northtown Subaru responded

We're glad to hear Andy provided excellent communication and service during your recent visit at Northtown Subaru. Thanks for sharing!

September 29, 2024

The best sale consultant I have ever dealt with. Very friendly, sincerely, very knowledgeable and patiently to answer questions. Highly recommended. More

by keikohsu2000
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen Naetzker
Sep 30, 2024 -

Northtown Subaru responded

Thank you for the high praise! We're delighted to hear that our sales consultant at Northtown Subaru provided such a friendly and knowledgeable experience. We appreciate your recommendation!

September 28, 2024

The service professionals at Northtown Subaru are professional, courteous, and customer- centered. Thank you Taylor! More

by aholler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor
Sep 30, 2024 -

Northtown Subaru responded

Aholler, we're delighted to hear that our team at Northtown Subaru provided you with professional and courteous service. Thanks for the kind words!

September 28, 2024

Service associate Nick manifested great customer service skills. He was courteous, very helpful and efficient. Thank you for your assistance and kindness Nick! More

by Sheryl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick in service dept.
Sep 30, 2024 -

Northtown Subaru responded

Sheryl, we're delighted to hear that Nick provided you with excellent service at Northtown Subaru. Thanks for sharing your positive experience!

September 28, 2024

Second time having car serviced first time they forgot to replace oil cap, car starting smoking and had to return to dealership to have another oil change and have cap replaced. second visit oil change and More

by adinacostanzo
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
andrew
Oct 02, 2024 -

Northtown Subaru responded

Adina, I'm sorry to hear about your experience. It's concerning that you felt the need to label your tires and still had issues with service completion. We appreciate the positive note about our Service Rep, but we want to ensure all aspects of our service meet expectations. Please reach out so we can address this further. Thank you, Kevin O'Neill - Service Manager - 716-839-3800 x 19120

September 27, 2024

The staff is professional, friendly and helpful. The coffee is very much appreciated. I like the cleanliness of the facility. More

by mal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor
Sep 27, 2024 -

Northtown Subaru responded

Thank you for the kind words! We're glad to hear you enjoy our professional & friendly team, as well as our coffee & clean facility. Take care and we'll see you next time here at Northtown Subaru!

September 27, 2024

My car was processed for service as soon as I arrived. The service rep was very pleasant. The work was accomplished promptly. I waited in the waiting area, which was clean, comfortable, and had coffee. More

by WNYDogwalker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sherrie in Service Customer Service
Sep 28, 2024 -

Northtown Subaru responded

Hi Dogwalker, we're delighted to hear about your excellent experience at Northtown Subaru! It's great that our team could provide prompt service and a comfortable waiting area. Thanks for sharing your feedback! Safe travels!

September 26, 2024

excellent service, timely and letting you know what process you’re in During the inspection and work on your car More

by maildave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
no name
Sep 27, 2024 -

Northtown Subaru responded

Thank you for the kind words! We're glad to hear that our team at Northtown Subaru kept you informed and provided excellent service. We appreciate your feedback!

September 25, 2024

Everyone was pleasant and helpful. They took care of my problem in less than an hour. More

by Dixie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Sep 25, 2024 -

Northtown Subaru responded

Dixie, We strive for the best for our customers, and you've made our day with your review! Thank you for being a valued part of our family! - Northtown Subaru

September 24, 2024

The service staff is awesome especially Andy. He was very attentive and knowledgeable. He also remembered my late husband, which meant so much to me! More

by inchworm777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy
Sep 25, 2024 -

Northtown Subaru responded

We're so glad to hear that Andy and the Northtown Subaru service staff provided such attentive and knowledgeable care. Thank you for sharing this touching feedback with us!

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