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Northtown Subaru

Amherst, NY

4.9
414 Reviews

3930 Sheridan Drive

Amherst, NY

14226

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414 Reviews of Northtown Subaru

August 25, 2024

Brought the Subaru in for service including tire pressure indicator. We have new tires. I was told that the pressure indicator was checked. The very next day the pressure indicator went on even though the se More

by Kenk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not applicable
Aug 27, 2024 -

Northtown Subaru responded

Kenk, I'm sorry to hear about the ongoing issue with your tire pressure indicator. We understand how frustrating this can be and would like to help resolve it as soon as possible. Please reach out when you have a moment so we can discuss further options. Thank you, Kevin O'Neill - Service Manager - 716-839-3800 x 19120

August 25, 2024

Incredible experience when we purchased our new Forester. Amani was professional, informative and helpful throughout the whole process More

by rmallak003
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Amani Elbanna
Aug 26, 2024 -

Northtown Subaru responded

We're delighted to hear that Amani provided such a professional and informative experience during your Forester purchase at Northtown Subaru. Enjoy the new ride!

August 22, 2024

Waited four hours for oil change and brakes. $740 dollars later could not throw in light for license plate More

by donnamw31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Ahern
Aug 22, 2024 -

Northtown Subaru responded

We regret the long wait and any inconvenience caused. It's disappointing to hear that we missed an opportunity to provide a more complete service experience. If you have further concerns or would like to discuss this, please reach out at your convenience. Thank you, Kevin O'Neill - Service Manager - 716-839-3800 x 19120

August 22, 2024

I picked up my 2025 Suburu Forester today at Northtown. My salesperson Amani Elbanna was absolutely outstanding! From ordering the vehicle to picking it up she exhibited professionalism with a caring and More

by Stefanus Thunderous
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amani Elbanna
Aug 23, 2024 -

Northtown Subaru responded

Thanks for sharing your experience! We're delighted to hear that Amani and Kyle provided outstanding service at Northtown Subaru. Enjoy your new 2025 Subaru Forester, and we appreciate the recommendation!

August 15, 2024

Awesome service! Andy, the service manager is the guy you need to see. Always professional and caring. Highly recommend this location. More

by Mike V
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Stewart
Aug 16, 2024 -

Northtown Subaru responded

Mike, thanks for the high praise! We're glad Andy and our Northtown Subaru team provided you with excellent service. Your recommendation means a lot to us!

August 13, 2024

Took three weeks just to get an oil change, even though I already prepaid for all of my oil changes with the maintenance package. You can’t even make an appointment online without some type of error. Also t More

by Johnphilliplavelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Ahern
Aug 14, 2024 -

Northtown Subaru responded

John, I apologize for the inconvenience you experienced with scheduling and our waiting area setup. We appreciate your feedback and will look into improving these aspects to better serve our customers. If you'd like to discuss this further or have any other concerns, please reach out. Thank you, Kevin O'Neill - Service Manager - 716-839-3800 x 19120

August 13, 2024

Rest easy, Jenny was excellent! Smooth operator! Thanks girl! 6th Subaru I purchased from Northtown Subaru! More

by juliette
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jenny
Aug 14, 2024 -

Northtown Subaru responded

Juliette, we're delighted to hear Jenny made your 6th Subaru purchase at Northtown Subaru a smooth experience! Thanks for being such a loyal customer!

Aug 16, 2024 -

juliette responded

You're welcome, be back again for upgrades and kids cars some day! Keep up with the good work!

August 12, 2024

I just purchased the 2025 Forester and Karen Schultz was my saws person. She's wondering. She was ready & waiting for me. Answered all my questions & made the purchase enjoyable.....buying a car enjoyable More

by nyhow3
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Schultz, Karen
Aug 13, 2024 -

Northtown Subaru responded

Thank you for sharing your experience! We're delighted to hear that Karen provided you with an enjoyable experience here at Northtown Subaru. We appreciate your recommendation and look forward to serving you again in the future. Until then, take care and enjoy your beautiful new Forester!

August 12, 2024

I had a great experience working with Jerry Lewis. He was very professional and knowledgeable about the Forester. He explained all the new features of the vehicle and the final paperwork went smoothly More

by jam
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jerry Lewis , Michael Ahern
Aug 13, 2024 -

Northtown Subaru responded

Thank you for sharing your positive experience with Jerry and the team at Northtown Subaru! We're glad to hear everything went smoothly, especially with the new Forester features. Enjoy your new ride!

August 10, 2024

It was a great experience. They were professional and explained everything to me in detail. The wait was reasonable and the waiting area very comfortable. More

by Joannequirion
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Ahern
Aug 12, 2024 -

Northtown Subaru responded

We're delighted to hear you had a great experience with us at Northtown Subaru. Thanks for sharing your feedback!

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