Northtown Subaru

Worst Experience Ever!!! Where do I start? I called to make an appointment, for 30k mile service, more than one week before the appointment. I dropped off my car at 7:30am on Where do I start? I called to make an appointment, for 30k mile service, more than one week before the appointment. I dropped off my car at 7:30am on the day of my appointment. I was #2 in line when the doors opened. The service rep who took care of me was very nice and told me my car would be ready between 12-1pm. I called at 12pm to see if my car was ready because no one had called me. I was told that my car was not even started yet. My car sat there for 5 hours and no one touched it. I live 30 minutes from the dealership so to go there is a challenge but since I bought my car there I thought I should get it serviced there. BIG MISTAKE!!! I told them don't touch the car I was coming to get it. There are plenty of shops that actually appreciate their customers. I will be going elsewhere from now on. The lack of respect for their customers is unbelievable. I should have read reviews before scheduling the appointment. If I had I would not have wasted half of my day for nothing. More

Northtown Needs Work I'm filing this review for Northtown Subaru, because the website required me to choose a location. As you'll read, it actually applies to several dea I'm filing this review for Northtown Subaru, because the website required me to choose a location. As you'll read, it actually applies to several dealerships. I know Northtown is big and has many dealerships, but from my recent experiences, it's tough to imagine how they ever sell any cars. Here's my story: I have a Lincoln crossover lease that's ending mid October. I've been shopping to see if there are alternatives that I'd prefer. The Lincoln was very good for me, but I was looking for a change (and, maybe, an opportunity to save on my monthly payments). For the past month, I've been test driving vehicles to learn what my options are and to narrow down my list of possibilities. Toward that end, I visited dealerships from West Herr, Transitowne and Northtown. Without a doubt, the least positive experiences were Northtown's... Here's why: Since this review is being placed in the Subaru section, I'll start with them, even though, that was my most recent visit. I was considering the new 2019 Ascent. It seems to have excellent technology and a luxurious interior. It's probably slightly larger than the crossovers I've been considering (this is a true 7-passenger SUV), but there was much to like. I've been waiting for the specific 2019 model I've been considering (the most expensive version) to arrive at Northtown's showroom. When we saw that it arrived, we called to schedule a test drive. We called and asked it were available for a test drive and when we could come in. The person on the phone (I'm trying not to mention names), told us to be there around 6:30pm and told us who to ask for. He said that they actually had two of the model I was looking for and that he'd have them pulled in front so that we could drive one, when we arrived. Sounds good, huh? When we arrived 6:30pm, we were told that the person we were supposed to ask for was already gone for the night. They'd find another salesperson to help us. We wandered around the showroom for 15 minutes, until a salesperson finally came out and introduced himself. When we told him the story and what we were looking for, he said he didn't think they had ANY in stock... but he'd check. As it turned out, they did have one. He'd bring it around for us to drive. Another wait. Then, he came back to tell us that the vehicle hadn't been "prepped". None of the technology would work (radio, navigation, display screen, head-up display, etc.), if we drove it. I declined. What a waste of a night. We could have come in anytime. It was THEIR suggestion to come in, when we did. Even though I couldn't drive it, I liked the vehicle. The salesperson told us that he'd have it "prepped" and ready, in the next day or so, so that we could drive it. He'd call us as soon as it was ready. That was a week ago. I've received no contact from Northtown Subaru. I guess they don't want to sell me this $46,000 car. Oh well. That doesn't sound good, but it's not much worse than my other two Northtown test drives. We visited Northtown Huyndai ~ a month ago to drive the new 2019 Santa Fe Ultimate 2.0T. The salesperson was nice enough and we did the drive. I really liked this vehicle (loaded with technology; a little less luxurious than Lincoln, but close). Even though I'm not planning on leasing, until the end of September or beginning of October, I wanted to know what the lease would cost, based on today's pricing (this car has a MUCH lower cost than the others I've been considering, so I wanted to see how much lower the lease cost would be). Since it was after dinner, he asked if it would be ok to get us the price in the morning. Sure... no problem. Yeah, you guessed it, we didn't hear anything until we sent a follow-up e-mail asking for the price. Then, what we got back was an approximate "range." I don't make purchases based on an approximate range. I had to go to another dealership to get a real price on the same car. Then, there was Northtown Lexus. Because it's the end of the model year, I hoped there would be a good deal on an RX350 or RX450 hybrid. Wow! As soon as I entered the dealership, I was greeted by the receptionist. I told her why I was there and she couldn't have been nicer. She told me a salesperson would be with me in just a minute. Sure enough, a terrific salesperson introduced himself to me, and talked about the vehicles, and arranged for an immediate test drive. We had a good drive and the vehicle was quite good. Afterwards, we went back to his desk and we determined that I'd have to choose a 2018 model to be able to be within my price range. He told me to go to the website and "build" the car I wanted, with my chosen features. I did it, that afternoon (for both the RX350 and RX450h) and e-mailed them to the sales person. Within a day, he wrote back "Both vehicles that you built shouldn’t be too crazy getting them here, I will get with my manager and see which one would be more accessible." Sounds good, huh? This is the way it should be, right? Well, not quite! I did NOT hear anything from that salesperson for more than 2 weeks, so I WROTE to him. Today, he wrote back to tell me that "because it was late in the model year, he couldn't get any vehicles matching either of the 'builds' I sent and I'd have to go to a 2019 model, which would be much more expensive." I can certainly understand that... BUT I can't understand why I didn't hear from him for 16+ days, AND only after I wrote to him, again. Like I said at the beginning of this long review, I don't know how these dealerships ever sell any cars, with this style. I didn't even get a chance to "haggle" with them (and I haven't even test driven one of them). I WILL be leasing a vehicle in the next 4-6 weeks, but someone e else will get my business. I hope this review helps someone else! More

Great experience Brandon was very accommodating during my visit even when I made clear I was looking for a used car they did not have. He did not make me feel pressure Brandon was very accommodating during my visit even when I made clear I was looking for a used car they did not have. He did not make me feel pressured or rushed at all, and I greatly appreciate the time he spent with me. I would highly recommend him to anyone looking to purchase from any of the Northtown dealers. More