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Northtown Subaru

Amherst, NY

4.9
520 Reviews

3930 Sheridan Drive

Amherst, NY

14226

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520 Reviews of Northtown Subaru

September 20, 2023

First Service was excellent. Polite courteous employees, work was done in less than 30 minutes. Waiting room was neat and clean. More

by wdh14057
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas
Sep 20, 2023 -

Northtown Subaru responded

We're glad to know your first service experience at Northtown Subaru was excellent and efficient! Thanks for highlighting our team's courtesy and the cleanliness of our waiting room. We appreciate it!

September 18, 2023

Chris was a terrific salesperson. He proved good service with no pressure which works for me. More

by eoakiml
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Troxel
Sep 19, 2023 -

Northtown Subaru responded

Thank you for sharing this fantastic feedback with us! We appreciate you trusting the Northtown Subaru team with your business and are happy to hear that you received excellent service from Chris. Thanks again and please don't hesitate to reach out if we can assist you with any future automotive needs!

September 18, 2023

Service appointment on Sept. 15,2023 for 2015 Subaru legacy to evaluate exhaust noise and rattle.The service department called shortly after dropping the vehicle off to inform o More

by Trps99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriel
Sep 18, 2023 -

Northtown Subaru responded

We're glad to know that our service department at Northtown Subaru was able to quickly and efficiently address your concerns. Thanks for trusting us with your 2015 Legacy, we appreciate the positive feedback!

September 18, 2023

I dealt with Thomas and my oil change and tire rotation took less than 1 hour. More

by mikevargo
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas
Sep 21, 2023 -

Northtown Subaru responded

Hi Mike! Thank you for choosing us for your oil change and tire rotation service with Thomas! We're delighted to hear that your experience was efficient and your service was completed in less than 1 hour at Northtown Subaru! Safe travels!

September 17, 2023

Joshua made my 60,000 tune up easy and clear. !He went over the pricing and it even came in a little less. The car was ready even before it was promised! More

by Liz W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Meyers
Sep 18, 2023 -

Northtown Subaru responded

Thanks for sharing your experience, Liz! We're happy to hear Joshua made your visit a smooth one and we look forward to seeing you again next time here at Northtown Subaru!

September 16, 2023

This is my second purchase. Jim my salesman was great very nice not pushy at all! A More

by Lburns002
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim filipski
Sep 19, 2023 -

Northtown Subaru responded

Thank you for trusting Northtown Subaru with your loyal business! Jim & the team hope you enjoy your new vehicle and look forward to working with you again next time!

September 15, 2023

This dealership has the best all around efficient and kind service,they take time to make sure everything is good and they make you feel comfortable. More

by foxz44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
Sep 18, 2023 -

Northtown Subaru responded

We're delighted to know you had a positive experience at Northtown Subaru! Our team always aims for efficiency and comfort. Thanks so much for your review, we appreciate it!

Sep 18, 2023 -

foxz44 responded

Thank you, this response is what a great organization is all about. You take pride in everything you do at Subaru.

September 15, 2023

Other than having to go back and forth over the value of our trade in, we found the salesman and the other personnel to be friendly and helpful. More

by Sam
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Ahern
Sep 15, 2023 -

Northtown Subaru responded

Hi Sam, we're glad to know you found our team at Northtown Subaru friendly and helpful. We always aim for a smooth process, so your feedback is appreciated!

September 14, 2023

I am grateful to Northtown Subaru for squeezing me into their already busy schedule to replace a burned out headlight. While a burned out headlight might seem trivial, it is a safety issue and I often shut More

by Jtmniag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Bonati, Michael Ahern
Sep 14, 2023 -

Jtmniag responded

I especially want to thank Taylor for her help in getting the repair done. Many thanks

Sep 15, 2023 -

Northtown Subaru responded

Thank you for sharing your prompt service experience with Taylor and our team at Northtown Subaru! We'll see you next time! Have a great day!

September 10, 2023

Josh did such a great job, was fair, and you could tell he genuinely cared. He made me feel very comfortable working with him. I am very thankful for this Northtown service team. More

by KBeyers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Meyer
Sep 13, 2023 -

Northtown Subaru responded

We're glad to know that Josh and our team at Northtown Subaru were able to provide you with a comfortable experience. Thank you for your kind words, we appreciate it!

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