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Northtown Subaru

Amherst, NY

4.9
504 Reviews

3930 Sheridan Drive

Amherst, NY

14226

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504 Reviews of Northtown Subaru

September 15, 2023

This dealership has the best all around efficient and kind service,they take time to make sure everything is good and they make you feel comfortable. More

by foxz44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
Sep 18, 2023 -

Northtown Subaru responded

We're delighted to know you had a positive experience at Northtown Subaru! Our team always aims for efficiency and comfort. Thanks so much for your review, we appreciate it!

Sep 18, 2023 -

foxz44 responded

Thank you, this response is what a great organization is all about. You take pride in everything you do at Subaru.

September 15, 2023

Other than having to go back and forth over the value of our trade in, we found the salesman and the other personnel to be friendly and helpful. More

by Sam
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Ahern
Sep 15, 2023 -

Northtown Subaru responded

Hi Sam, we're glad to know you found our team at Northtown Subaru friendly and helpful. We always aim for a smooth process, so your feedback is appreciated!

September 14, 2023

I am grateful to Northtown Subaru for squeezing me into their already busy schedule to replace a burned out headlight. While a burned out headlight might seem trivial, it is a safety issue and I often shut More

by Jtmniag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Bonati, Michael Ahern
Sep 14, 2023 -

Jtmniag responded

I especially want to thank Taylor for her help in getting the repair done. Many thanks

Sep 15, 2023 -

Northtown Subaru responded

Thank you for sharing your prompt service experience with Taylor and our team at Northtown Subaru! We'll see you next time! Have a great day!

September 10, 2023

Josh did such a great job, was fair, and you could tell he genuinely cared. He made me feel very comfortable working with him. I am very thankful for this Northtown service team. More

by KBeyers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Meyer
Sep 13, 2023 -

Northtown Subaru responded

We're glad to know that Josh and our team at Northtown Subaru were able to provide you with a comfortable experience. Thank you for your kind words, we appreciate it!

September 07, 2023

I was very happy with my recent service experience at Northtown Subaru. When Andy was unable to repair my radio unit on my 2018 Outback he obtained a new unit for me, which is working perfectly. The inst More

by DavidL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy
Sep 08, 2023 -

Northtown Subaru responded

Hi David, It's great to know that Andy and our team at Northtown Subaru were able to assist with your radio unit issue. We're always here for any service needs you may have in the future!

September 04, 2023

Great service had rear suspension work, electrical and gear oil change completed ahead of schedule. More

by R.P.K.
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aubrey
Sep 05, 2023 -

Northtown Subaru responded

We really appreciate you taking the time to leave Northtown Subaru this awesome review, thank you!

September 04, 2023

Never put the updated oil change on the windsheld. Other then the lack of change on the windsheld all went well. More

by gerald.cavallaro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Ahern
Sep 06, 2023 -

Northtown Subaru responded

Hi Gerald, We appreciate your feedback and are glad to know that overall you had a good experience at Northtown Subaru. We'll make sure to pay closer attention to the oil change sticker in the future! Safe travels!

September 02, 2023

Caleb was knowledgeable about the vehicle and knew the options and recommended options based upon daily driving needs. Car purchase and pickup went smoothly and again, Caleb made sure I was comfortable wi More

by LK
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Caleb Krantz
Sep 06, 2023 -

Northtown Subaru responded

Hello, it's fantastic to know that Caleb was able to assist you effectively with your car purchase at Northtown Subaru. We always aim for smooth transactions and customer comfort. Thanks for sharing your great experience!

September 01, 2023

Scott was great. Loving my 2023 WRX so far. Can't wait to tear up winter roads. More

by mr_mart1n
Recommend Dealer
Yes
Employees Worked With
Scott Jauch
Sep 06, 2023 -

Northtown Subaru responded

Hey Martin, thank you for the positive review! We're pleased that Scott provided you with a great purchase during your visit. We'll see you next time at Northtown Subaru! Enjoy your new ride!

September 01, 2023

Josh and the service team did a great job. They got me in, kept me informed and got me out as quickly as possible. There’s a reason that I come here! More

by Rpersaud1582
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Meyer
Sep 01, 2023 -

Northtown Subaru responded

Thank you for the 5-star rating! We're glad to know that Josh and our team at Northtown Subaru were able to provide you with a great service experience! We appreciate your loyalty and look forward to seeing you next time! Safe travels!

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