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Northtown Subaru

Amherst, NY

4.9
448 Reviews
Call Dealership (716) 992-6547

3930 Sheridan Drive

Amherst, NY

14226

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448 Reviews of Northtown Subaru

July 17, 2023

Sales staff are attentive and knowledgeable, no one is pushy, very respectful of you choosing a deal that works for you and willing to assist in getting a better deal too. More

by Ethanb20
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Park
Report | Print
Jul 18, 2023 -

Northtown Subaru responded

Thank you for the great review! We're glad to hear that our sales staff at Northtown Subaru provided amazing service. We appreciate your kind words and hope to assist you again in the future. Have a wonderful day!

July 16, 2023

Jerry was a wonderful salesman. No one working there was pushy. Jerry answered all of our questions. We had a great experience. More

by Nickpidanick
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jerry lewis
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Jul 18, 2023 -

Northtown Subaru responded

Thanks for the great review. We're happy to hear that Jerry provided you with excellent service and answered all your questions. We appreciate your kind words and hope to see you again. Safe travels! - The Northtown Subaru Team

Jul 18, 2023 -

Nickpidanick responded

We saw new cars on television we wanted a green car the dark green no one else had them except forester some of our friends have Subarus and said they really like them so we are trying one

Jul 18, 2023 -

Nickpidanick responded

E mail nickpidanick@yahoo .com

Jul 19, 2023 -

Nickpidanick responded

The entire process of buying the new car with Jerry was wonderful. He made my wife and me feel very comfortable during the process. I would recommend him and the Subaru north town dealership to everyone.

July 14, 2023

Went in for an oil change and hopefully a quick fix of a heat shield rattle. They were all done in about 1 hour for both. They also replaced a fuse that was blown for one of my 12 volt plugs. Joshua did More

by keithiap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua
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Jul 17, 2023 -

Northtown Subaru responded

Thank you for choosing Northtown Subaru, we're glad to hear that Joshua provided excellent service during your visit. We appreciate your kind words and hope to see you again in the future! Drive safely!

July 13, 2023

I have been going since 2015 and they are so helpful, friendly and do great work. I feel very confident when I bring my car in here that it will be fixed correctly and I will be told the truth! More

by cmh76jeh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Kehr, Michael Ahern
Report | Print
Jul 14, 2023 -

Northtown Subaru responded

We're over the moon to hear that you've been having a great experience with us since 2015! Thanks for trusting Northtown Subaru with your car care. We'll always be here when you need us!

July 13, 2023

Every interaction have had with employees at this dealership has been great. I have zero complaints! More

by Dana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua in service, Adam in sales
Report | Print
Jul 14, 2023 -

Northtown Subaru responded

Dana, we're delighted we could deliver an excellent experience! - Northtown Subaru Team

July 12, 2023

I was very pleased with Jerry my salesman. He took plenty of time to explain all my options. Jerry made it a personal visit, greatly appreciated. More

by nancyl068
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jerry Lewis
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Jul 12, 2023 -

Northtown Subaru responded

Thank you for the great review! We're so glad to hear that Jerry provided you with excellent service and took the time to make your visit personal. Jerry always goes the extra mile and will be thrilled to hear this feedback. We appreciate your business at Northtown Subaru!

July 11, 2023

Andy is an excellent service advisor. He always explains everything very carefully and gives me options as to what to do. He has done this consistently over many years with the multiple S More

by bjsrubin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Stewart service advisor
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Jul 11, 2023 -

Northtown Subaru responded

Thank you for the great review! We're so glad to hear that Andy has consistently provided excellent service and guidance throughout the years. Andy is a valuable team member in our team. We appreciate your loyalty to Northtown Subaru and look forward to serving you in the future!

July 11, 2023

Resolved my problem successfully! Happy with the result and the piece of the car that was fixed. More

by RP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy, , Michael Ahern
Report | Print
Jul 11, 2023 -

Northtown Subaru responded

Thank you for the amazing review! We are delighted to hear that we successfully resolved your problem and that you are satisfied with the result. Our top priority is to provide exceptional service and ensure that our customers' needs are met. We'll see you next time at Northtown Subaru!

July 10, 2023

Caleb was very friendly during my time there and knowledgeable about the vehicle I wanted More

by Tina
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Caleb Krantz, Michael Ahern
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Jul 11, 2023 -

Northtown Subaru responded

Hi Tina! Thank you for this amazing review! It's our pleasure to assist a wonderful customer like you and we appreciate you taking the time to share this kind feedback. We are delighted to know that you had an amazing experience with Caleb at Northtown Subaru! Caleb's work ethic is commendable and will be happy to hear this . We'll see you next time!

September 12, 2022

Purchased 2022 Crosstrex 7/1/22, One week later, had electrical problems. Andrew blamed sales but reluctantly had it checked. Never received sales receipt, but after speaking with salesman & Jim Maul, f More

by Bonnie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Stephen Naetzker,sales; Andrew, service; Jim Maul, finance, Michael Ahern
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