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Northtown Subaru

Amherst, NY

4.9
520 Reviews

3930 Sheridan Drive

Amherst, NY

14226

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520 Reviews of Northtown Subaru

October 24, 2023

Excellent customer service. Oil change, tire rotation and inspection done done well and finished within an hour. More

by tmferraro1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
Oct 25, 2023 -

Northtown Subaru responded

We're glad to know you had a great experience with our service department at Northtown Subaru! We always aim for efficiency without compromising quality. Thanks for the positive feedback!

October 20, 2023

Adam was patient and kind, he answered all of our questions and didn’t make me and my partner feel rushed or pressured into purchasing a vehicle. More

by Gabrielle
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Bahgat
Oct 20, 2023 -

Northtown Subaru responded

Gabrielle, it's great to know that Adam provided you with a comfortable and informative experience here at Northtown Subaru. We're here for you anytime!

October 18, 2023

Caleb was very nice as a sales person. But as a dealership I will never buy from Northtown again. They charged me $75 to fill up my new car which only costs $40 to fill. I asked to have th More

by patrish17
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jesse, Michael Ahern
Oct 19, 2023 -

Northtown Subaru responded

Patrish, We're sorry to read about your experience. We strive for transparency and excellent customer service, so it's disappointing to see we fell short during your visit. Your feedback is important in helping us improve our services moving forward. If you'd like to discuss this further or have any other concerns, please don't hesitate to reach out directly at your convenience. Thank you, Brian Meadow - Sales Manager - 716-839-3800 x 191

October 17, 2023

I was very pleased with my visit to Northtown Subaru and our salesman Stephen. They offered us a great deal on a Forester and Stephen was very helpful and courtious throughout our time there. The deanship More

by tombren33
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Ahern
Oct 17, 2023 -

Northtown Subaru responded

Tom, we're delighted to know that Stephen and our team at Northtown Subaru provided you with a great experience. We hope you enjoy your new Forester!

October 16, 2023

Jim Filipski did a great job today taking care of our needs with our purchase. More

by jmkinal
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Filipski
Oct 16, 2023 -

jmkinal responded

Thank you Jim Filipski!

October 13, 2023

Andy as always was great. Got me in got the issue addressed and got me out. Love Northtown More

by mitkrap01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Stewart
Oct 13, 2023 -

Northtown Subaru responded

We're so glad Andy was able to make this a five-star experience for you! Thank you for being a Northtown Subaru customer!

October 10, 2023

While it was annoying that it took a while for parts to come in for my repair. They took very good care of me while I was waiting More

by saintsantos1341
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Stewart
Oct 10, 2023 -

Northtown Subaru responded

We appreciate your patience during the repair process and are glad to know you felt well taken care of at Northtown Subaru. Thanks for sharing your experience!

October 10, 2023

I want to thank the Northtown team, Brian and Chris in service and Zakary in sales. My entire experience was great and I really trust this dealership and team to give me the best service and support. My More

by Azalea4647
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zakary, Michael Ahern
Oct 11, 2023 -

Northtown Subaru responded

We're so glad to know you had a great experience with Brian, Chris, and Zakary at Northtown Subaru! Enjoy driving your new Subaru and please don't hesitate to reach out if there's anything else we can do for you!

October 09, 2023

They always put the customer first, I have bought multiple vehicles from them and I will continue to do so they are great. More

by reece272
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aubrey from the service dept., Michael Ahern
Oct 09, 2023 -

reece272 responded

Aubrey from the service department is fantastic, she is very personable and when you tell her about an issue she takes care of it immediately.

October 09, 2023

Excellent customer service from Aubrey, excellent vehicle service! Can’t say enough good things about Northtown Subaru!! More

by Aimee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aubrey
Oct 10, 2023 -

Northtown Subaru responded

Hi Aimee! We're so glad to know you had an excellent experience with Aubrey at Northtown Subaru! We appreciate your kind words and look forward to serving you again in the future.

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