Back

Northtown Subaru

Amherst, NY

4.9
504 Reviews

3930 Sheridan Drive

Amherst, NY

14226

Directions

By Type

504 Reviews of Northtown Subaru

September 25, 2023

Great service. Taylor was professional and extremely knowledgeable and helpful. Customer service is fantastic. 5 stars More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor
Sep 26, 2023 -

Northtown Subaru responded

Hey Mark, we're glad to know you had a great service experience with Taylor at Northtown Subaru. We pride ourselves on our customer service and it's fantastic to see that reflected in your visit. Thanks for the 5 stars! We'll see you next time. Safe travels!

September 24, 2023

Prompt courteous service for my oil change. Appreciated the srtvice team member’s attention to detail. More

by WNYDogwalker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trisha in Service
Sep 26, 2023 -

Northtown Subaru responded

We're glad to know our service team at Northtown Subaru was able to provide you with prompt and attentive service. Thanks for your feedback!

September 22, 2023

Rob was very thorough in looking into what was the root cause of my car’s issue. More

by Norahsirish52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob in Service
Sep 26, 2023 -

Northtown Subaru responded

Hi Norah! Thank you for your feedback. We're delighted to hear that Rob provided you with a thorough examination of your car's issue. Our team is dedicated to delivering top-notch service, and it's reassuring to know that your experience reflected that commitment at Northtown Subaru!

September 22, 2023

My sales consultant Mike Stephen, was professional, efficient and courteous. I appreciate he went on a test drive with me as I was unfamiliar with the area. A week later, I went back to pick up my v More

by ljhuber12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Stepien
Sep 22, 2023 -

Northtown Subaru responded

Thank you for the amazing review! it's great to know that Mike was able to provide you with such a positive experience at Northtown Subaru. We appreciate your recommendation and look forward to serving any future needs!

September 20, 2023

First Service was excellent. Polite courteous employees, work was done in less than 30 minutes. Waiting room was neat and clean. More

by wdh14057
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas
Sep 20, 2023 -

Northtown Subaru responded

We're glad to know your first service experience at Northtown Subaru was excellent and efficient! Thanks for highlighting our team's courtesy and the cleanliness of our waiting room. We appreciate it!

September 18, 2023

Chris was a terrific salesperson. He proved good service with no pressure which works for me. More

by eoakiml
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Troxel
Sep 19, 2023 -

Northtown Subaru responded

Thank you for sharing this fantastic feedback with us! We appreciate you trusting the Northtown Subaru team with your business and are happy to hear that you received excellent service from Chris. Thanks again and please don't hesitate to reach out if we can assist you with any future automotive needs!

September 18, 2023

Service appointment on Sept. 15,2023 for 2015 Subaru legacy to evaluate exhaust noise and rattle.The service department called shortly after dropping the vehicle off to inform o More

by Trps99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriel
Sep 18, 2023 -

Northtown Subaru responded

We're glad to know that our service department at Northtown Subaru was able to quickly and efficiently address your concerns. Thanks for trusting us with your 2015 Legacy, we appreciate the positive feedback!

September 18, 2023

I dealt with Thomas and my oil change and tire rotation took less than 1 hour. More

by mikevargo
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas
Sep 21, 2023 -

Northtown Subaru responded

Hi Mike! Thank you for choosing us for your oil change and tire rotation service with Thomas! We're delighted to hear that your experience was efficient and your service was completed in less than 1 hour at Northtown Subaru! Safe travels!

September 17, 2023

Joshua made my 60,000 tune up easy and clear. !He went over the pricing and it even came in a little less. The car was ready even before it was promised! More

by Liz W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Meyers
Sep 18, 2023 -

Northtown Subaru responded

Thanks for sharing your experience, Liz! We're happy to hear Joshua made your visit a smooth one and we look forward to seeing you again next time here at Northtown Subaru!

September 16, 2023

This is my second purchase. Jim my salesman was great very nice not pushy at all! A More

by Lburns002
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim filipski
Sep 19, 2023 -

Northtown Subaru responded

Thank you for trusting Northtown Subaru with your loyal business! Jim & the team hope you enjoy your new vehicle and look forward to working with you again next time!

...
41
...