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Northtown Subaru

Amherst, NY

4.9
448 Reviews

3930 Sheridan Drive

Amherst, NY

14226

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448 Reviews of Northtown Subaru

July 31, 2023

Tim Park was absolutely amazing. The friendliness, helpfulness, and staff knowledge were great and really helped us out in a difficult situation. Highly recommended and we will be More

by pjs.saikia
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Park
Aug 02, 2023 -

Northtown Subaru responded

We're happy to hear that Tim and our team at Northtown Subaru were able to assist you during a difficult situation. We appreciate your recommendation and see you again in the future!

July 31, 2023

Stephen Naetzer was very helpful and knowledgeable in helping me find my Subaru Forester. My trade-in transition went smoothly and I was very satisfied with the service I received! More

by phrang22
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Stephen Naetzer
Aug 01, 2023 -

Northtown Subaru responded

We're so glad to know that you had a smooth trade-in experience and found the perfect Subaru Forester with us at Northtown Subaru. Thank you for your kind words about our team's knowledge and helpfulness!

July 30, 2023

Adam was awesome! Second time working with him-he’s the best. Made the process as easy as possible! More

by jillianrae24
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Baghat
Aug 01, 2023 -

Northtown Subaru responded

Thank you for the 5-star rating! We're pleased that Adam provided you with a great purchase experience during your visit. We'll see you next time at Northtown Subaru!

July 29, 2023

Great service and friendly staff. Everyone is informative and patient. Great dealership to go to in buffalo. More

by gillian.skidmore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Ahern
Aug 02, 2023 -

Northtown Subaru responded

Hey Gillian, thank you for the great review! We're delighted to hear that you found our service and staff at Northtown Subaru up to the mark. We appreciate your support and see you again!

July 29, 2023

Chris was very helpful and informative. He explained all our options as well as pricing in great detail. He kept us informed of our options without pushing to upsell us on things we didn't More

by Lisa Goss
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Chris Troxel
Jul 31, 2023 -

Northtown Subaru responded

Lisa, it's great to know that Chris was able to provide you with the detailed information and patience you needed during your visit at Northtown Subaru. We're glad he made a positive impression! Thanks for recommending us - we look forward to seeing you next time!

July 28, 2023

Jeff Kreuz was very pleasant and professional. This is the second time he has helped me with a lease for a new legacy. He made everything go very smoothly without any stress. I would definitely More

by Judyjabisantz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Jreuz
Jul 31, 2023 -

Northtown Subaru responded

Judy, we're delighted to know that Jeff provided a smooth and stress-free leasing experience for you at Northtown Subaru. Thanks for your recommendation! Enjoy the new Subaru Legacy!

July 28, 2023

Due to my schedule, I had to wait 3 weeks to get my car inspected. Once My dropped my car off, it was finished in 35 minutes!! I had a piece of a side mirror break off, they had to order the piece. They More

by Russbus716
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Ahern
Jul 31, 2023 -

Northtown Subaru responded

Thank you for the wonderful review! It was our privilege to serve you and we hope we have the opportunity to do so again in the future! - The Northtown Subaru Team

July 27, 2023

Wonderful customer service! ! Dakota took excellent care of me and my vehicle !! Would highly recommend this dealership. More

by Pattie956
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota
Jul 27, 2023 -

Northtown Subaru responded

Hey Pattie, we're pleased to hear that Dakota and our team at Northtown Subaru provided you with a wonderful service experience. Thank you for your kind words and recommendation! We'll see you next time, safe travels!

July 27, 2023

the first phone number at service they couldnt find my name; then they couldnt find appt then the major recall parts department sent wrong parts and held up getting my car another 4 or 5 days. Andy was More

by granny788
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andrew Stewart, Chris (he sold us the car), Michael Ahern
Jul 28, 2023 -

Northtown Subaru responded

I'm sorry to read about the issues you experienced with our service department. We strive for efficiency and accuracy, so it's disappointing to know we fell short in this instance. I appreciate your patience during these setbacks and want to assure you that Andy's helpfulness is a reflection of what we aim for consistently. Regarding the key fob battery issue and cleanliness of your car mats, let’s discuss how we can make things right - please reach out at your earliest convenience! Thank you, Kevin O'Neil - Service Manager - 716-839-3800 x 120

July 24, 2023

Andy Stewart and his techs provide terrific service. Easy to schedule and service completed in a timely fashion. Aaa+++ More

by mjpikus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Stewart
Jul 24, 2023 -

Northtown Subaru responded

Thank you for the great review! We're so glad to hear that Andy and our team at Northtown Subaru provided you with terrific service. Your satisfaction is important to us, and we appreciate your support. Have a fantastic day!

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