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Northtown Subaru

Amherst, NY

4.9
504 Reviews

3930 Sheridan Drive

Amherst, NY

14226

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504 Reviews of Northtown Subaru

October 10, 2023

While it was annoying that it took a while for parts to come in for my repair. They took very good care of me while I was waiting More

by saintsantos1341
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Stewart
Oct 10, 2023 -

Northtown Subaru responded

We appreciate your patience during the repair process and are glad to know you felt well taken care of at Northtown Subaru. Thanks for sharing your experience!

October 10, 2023

I want to thank the Northtown team, Brian and Chris in service and Zakary in sales. My entire experience was great and I really trust this dealership and team to give me the best service and support. My More

by Azalea4647
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zakary, Michael Ahern
Oct 11, 2023 -

Northtown Subaru responded

We're so glad to know you had a great experience with Brian, Chris, and Zakary at Northtown Subaru! Enjoy driving your new Subaru and please don't hesitate to reach out if there's anything else we can do for you!

October 09, 2023

They always put the customer first, I have bought multiple vehicles from them and I will continue to do so they are great. More

by reece272
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aubrey from the service dept., Michael Ahern
Oct 09, 2023 -

reece272 responded

Aubrey from the service department is fantastic, she is very personable and when you tell her about an issue she takes care of it immediately.

October 09, 2023

Excellent customer service from Aubrey, excellent vehicle service! Can’t say enough good things about Northtown Subaru!! More

by Aimee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aubrey
Oct 10, 2023 -

Northtown Subaru responded

Hi Aimee! We're so glad to know you had an excellent experience with Aubrey at Northtown Subaru! We appreciate your kind words and look forward to serving you again in the future.

October 07, 2023

Very pleasant and cooperative. They did an excellent job with no pressure on me by attempting up selling. Also, comfortable surroundings! More

by tomara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Ahern
Oct 09, 2023 -

Northtown Subaru responded

Hi Tomara! We're glad to know that you had a pleasant experience at Northtown Subaru! Our team always aims for no-pressure service in comfortable surroundings. Thanks for the positive feedback, and we hope to see you again soon!

October 03, 2023

Super helpful and nice! They reviewed what was going to happen and made it clear and concise. More

by allycoolj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh, Michael Ahern
Oct 03, 2023 -

Northtown Subaru responded

Hey Ally, We appreciate your positive feedback and hope to serve you again in the future. Safe travels!- The Northtown Subaru Team

September 30, 2023

Worst service ever. Took my car for diagnostics to find out what kind of work the car needed. Aubrey from service took the car in at 7:53 am. Aubrey told me that they wi More

by Mustafa Mair
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Aubrey Putnam, Michael Ahern
Oct 24, 2023 -

Mustafa Mair responded

Took my car for diagnostics to find out what kind of work the car needed. Aubrey from service took the car in at 7:53 am. Aubrey told me that they will give me a call around 3pm. I received a call from Aubrey around 10:00am saying that they found nothing wrong with the car but the muffler. I paid $194.99 for diagnostic fee that gave me no new information about my car. A week later the upper coolant hose started leaking bad. Absolutely xxxx attitude from Aubrey when i called today to find out what did they do during diagnostics that cost $194.99 after tax. I was told by Aubrey today that they didn’t even check the engine. What a scam.

Oct 26, 2023 -

Northtown Subaru responded

Thank you for the review, Mustafa. I'm sorry to hear that these unfortunate circumstances didn't leave you with a better impression of our dealership. Please feel free to contact me directly so that we can discuss these concerns further and work toward a resolution. Respectfully, Kevin O'Neil - Service Manager - 716-839-3800 x 120

September 26, 2023

Had a great experience here . My salesperson , Jerry Lewis , was fantastic. He took much time and effort to get me set up and made sure everything was perfect before I left with t More

by Todd Papke
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jerry Lewis, Michael Ahern
Sep 27, 2023 -

Northtown Subaru responded

Hey Todd, we're glad to know that Jerry and our team at Northtown Subaru made your car-buying experience a great one. We appreciate your recommendation! Enjoy every mile in your new Subaru.

September 26, 2023

Rob was great at explaining what had to be done and fixed it quickly. His customer service was outstanding! More

by Rob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob
Sep 27, 2023 -

Northtown Subaru responded

Hi Rob! We're glad to know you had a great experience with Rob and our team at Northtown Subaru. We always aim for efficient and top-notch service! Thanks for the review.

September 25, 2023

Taylor was wonderful in getting me out in time to pick up my kids! The work was done well and timely More

by Jhcavage
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor in service
Sep 26, 2023 -

Northtown Subaru responded

Thank you for sharing your service experience with Taylor at Northtown Subaru! We'll see you next time! Have a great ride!

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