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Northtown Subaru

Amherst, NY

4.9
560 Reviews

3930 Sheridan Drive

Amherst, NY

14226

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560 Reviews of Northtown Subaru

January 09, 2024

They were very friendly and not aggressive sales people. I refuse to purchase a vehicle from a place that has pushy sales people. I walked in, had them show me the vehicle, didn’t d a test drive, and made t More

by rudnickitracy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Wilkinson
Jan 09, 2024 -

rudnickitracy responded

Thank you Jason for all of your help and attention!

Jan 10, 2024 -

Northtown Subaru responded

We're delighted to hear that Jason and our team assisted you during your purchase process at Northtown Subaru! Thank you for trusting us with your business! We hope to serve you again in the future. Have a great ride in your new Subaru!

January 07, 2024

Robert was helpful and kept in contact with me while the team worked on my car. I did not buy from Northtown, but their service department stepped right up to fix my radio display. Would definitely go back More

by Wehnerlauren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert D
Jan 08, 2024 -

Northtown Subaru responded

Lauren, thank you for the 5-star rating! We're glad to know Robert and our service team at Northtown Subaru were able to assist with your radio display. We appreciate the positive feedback and look forward to helping you again in the future!

January 05, 2024

The service was exceptional. I was given a concise explanation of what was being serviced on my car. And every one was very professional and courteous. More

by Rb5698
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas
Jan 05, 2024 -

Northtown Subaru responded

We're glad to know you found our service exceptional at Northtown Subaru! Our team always aims for clear communication and professionalism. Thanks for the positive feedback!

January 02, 2024

We had already enjoyed our buying process here in 2019, but little did we know how fantastic the service experience would be. After a rodent took up residence in our engine compartment and made a meal of a More

by Rob E.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriel Neumann
Jan 03, 2024 -

Northtown Subaru responded

Hey Rob, thank you for the 5-star rating! We're great to know that Gabe and our team at Northtown Subaru were able to help you out during the holiday season. We always aim for a seamless service experience! We look forward to assisting you in future car purchases!

December 29, 2023

I had the pleasure of working with Karen Schultz. She was very courteous, patient and knowledgeable in meeting my needs. It was time well spent as she researched their inventory and found the perfect More

by Esther414.7
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Karen Schultz
Jan 03, 2024 -

Northtown Subaru responded

Hi Esther! We're so glad to know that Karen was able to assist you in finding the perfect car at Northtown Subaru. We appreciate your kind words and look forward to serving any of your future needs!

December 28, 2023

Everyone I dealt with, especially Gabe, were very helpful and didn’t try to push any services on me that I hadn’t come in for. Appreciated! Service was fast too. More

by apikoff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabe in service
Jan 02, 2024 -

Northtown Subaru responded

A Pikoff! We're glad to know that you had a positive experience with Gabe and the rest of our team at Northtown Subaru. We always aim for efficient service without any unnecessary pressure. Thanks for your feedback!

December 22, 2023

Adam was a huge help in helping me purchase the exact car I wanted! I was in a bit of a rush to purchase a car because I was having troubles with another dealership. Adam was super thorough throughout the de More

by Chrysa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Bahgat, Michael Ahern
Dec 22, 2023 -

Northtown Subaru responded

Chrysa, we're so glad to know that Adam was able to assist you in finding the perfect car at Northtown Subaru. We appreciate your kind words and are here for any future questions or needs!

December 19, 2023

Quick and responsive service. Communicative throughout the day on status and flexible with picking up when complete. More

by lou.bordonaro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy
Dec 19, 2023 -

Northtown Subaru responded

Hey Lou, thank you for the 5-star rating! We're glad to know you found our service at Northtown Subaru quick and responsive. We always aim for clear communication throughout the process and look forward to serving you again!

December 18, 2023

Andy has been my service advisor for many years. This is my fifth Forrester and every time I come in for service I’m greeted with a pleasant smile. Andy diagnose the problem and arranged for the ser More

by Luap0417
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy in service
Dec 18, 2023 -

Luap0417 responded

This is my fifth Forrester, and every time I come in for service I’m greeted with a pleasant smile and he diagnosed the problem and arrange for service. The vehicle was fixed in the time he said it would be I will never go anywhere else for service. Northtowns provides value.

Dec 18, 2023 -

Northtown Subaru responded

Thank you so much for trusting Andy & the Northtown Subaru team with the care of your vehicles! We're truly grateful for your continued support and look forward to seeing you at your next visit!

December 16, 2023

Josh has been my service advisor for several years, and he has always provided excellent service. Most recently, my 2009 Outback had.a cylinder head gasket failure. Josh diagnosed the problem quickly and More

by Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Mayer
Dec 18, 2023 -

Northtown Subaru responded

We're glad to know that Josh has been providing you with excellent service over the years at Northtown Subaru. It's great to learn your Outback is back on the road and running smoothly! Drive safely!

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