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Northtown Subaru

Amherst, NY

4.9
504 Reviews

3930 Sheridan Drive

Amherst, NY

14226

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504 Reviews of Northtown Subaru

November 02, 2023

Wonderful people. Great environment. A wonderful experience every time I am there. A fabulous experience More

by Jrdyn003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor
Nov 03, 2023 -

Northtown Subaru responded

Thank you for being a Northtown Subaru customer! We appreciate your kind comments about our team and look forward to seeing you at your next visit!

October 30, 2023

Very efficient and high quality work. The job that needs to be done is done right and excellently. Highly recommend this dealership. The service department is top notch. More

by Louis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Docker - Service
Nov 01, 2023 -

Northtown Subaru responded

Hi Louis! We appreciate your high recommendation and are glad to know you found our service department at Northtown Subaru efficient and of top quality. Thanks for sharing your experience!

October 25, 2023

Fantastic! Great explanation of what and why the work needed to be done. Well done! More

by rpm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua
Oct 25, 2023 -

Northtown Subaru responded

This is great to hear! Thank you for trusting the Northtown Subaru team with your vehicle! We'll see you next time!

October 24, 2023

I worked with James Filipski sales consultant. James was very knowledgeable and informative. At know time did I feel I was being pushed or slighted. He easily answered all questions I had along wi More

by Jim’s Forester
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Filipski
Oct 24, 2023 -

Jim’s Forester responded

Northtown is welcome to use my review publicly.

Oct 25, 2023 -

Northtown Subaru responded

Thank you so much, Jim! We're happy that James and the team could make this an easy experience for you! We're glad you are happy with the visit and look forward to seeing you again at Northtown Subaru!

October 24, 2023

Excellent customer service. Oil change, tire rotation and inspection done done well and finished within an hour. More

by tmferraro1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
Oct 25, 2023 -

Northtown Subaru responded

We're glad to know you had a great experience with our service department at Northtown Subaru! We always aim for efficiency without compromising quality. Thanks for the positive feedback!

October 20, 2023

Adam was patient and kind, he answered all of our questions and didn’t make me and my partner feel rushed or pressured into purchasing a vehicle. More

by Gabrielle
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Bahgat
Oct 20, 2023 -

Northtown Subaru responded

Gabrielle, it's great to know that Adam provided you with a comfortable and informative experience here at Northtown Subaru. We're here for you anytime!

October 18, 2023

Caleb was very nice as a sales person. But as a dealership I will never buy from Northtown again. They charged me $75 to fill up my new car which only costs $40 to fill. I asked to have th More

by patrish17
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jesse, Michael Ahern
Oct 19, 2023 -

Northtown Subaru responded

Patrish, We're sorry to read about your experience. We strive for transparency and excellent customer service, so it's disappointing to see we fell short during your visit. Your feedback is important in helping us improve our services moving forward. If you'd like to discuss this further or have any other concerns, please don't hesitate to reach out directly at your convenience. Thank you, Brian Meadow - Sales Manager - 716-839-3800 x 191

October 17, 2023

I was very pleased with my visit to Northtown Subaru and our salesman Stephen. They offered us a great deal on a Forester and Stephen was very helpful and courtious throughout our time there. The deanship More

by tombren33
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Ahern
Oct 17, 2023 -

Northtown Subaru responded

Tom, we're delighted to know that Stephen and our team at Northtown Subaru provided you with a great experience. We hope you enjoy your new Forester!

October 16, 2023

Jim Filipski did a great job today taking care of our needs with our purchase. More

by jmkinal
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Filipski
Oct 16, 2023 -

jmkinal responded

Thank you Jim Filipski!

October 13, 2023

Andy as always was great. Got me in got the issue addressed and got me out. Love Northtown More

by mitkrap01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Stewart
Oct 13, 2023 -

Northtown Subaru responded

We're so glad Andy was able to make this a five-star experience for you! Thank you for being a Northtown Subaru customer!

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