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Northtown Subaru

Amherst, NY

4.9
504 Reviews

3930 Sheridan Drive

Amherst, NY

14226

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504 Reviews of Northtown Subaru

November 18, 2023

First time I’ve been at Northtown for service and I couldn’t be happier with my experience. Everyone I dealt with was professional, courteous and kept me apprised of my car’s issues. More

by gniesy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Dockery
Nov 20, 2023 -

Northtown Subaru responded

We're so glad to know your first service experience at Northtown Subaru was a positive one! Our team is always here to provide professional and courteous assistance. Thanks for the great review, we appreciate it!

November 14, 2023

Excellent service. Everyone is friendly and caring. Always goes extra mile to meet the customer’s needs More

by Mmcaloon67Maggie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy in service. 5 stars
Nov 14, 2023 -

Northtown Subaru responded

We're delighted to know you had an excellent experience with our team at Northtown Subaru! We always strive to go the extra mile for our customers. Thanks for sharing your feedback!

November 13, 2023

Great experience each time I visit. Sales staff A1. Comfortable while waiting for pick up of new vehicle. More

by janiemessinger
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sierra Geiger
Nov 14, 2023 -

Northtown Subaru responded

Hi Janie! We're so glad to know that you've consistently had great experiences at Northtown Subaru. Thanks for the shout-out to our sales staff! Enjoy your new vehicle.

November 11, 2023

Josh has been my service advisor for many years. He has consistently provided excellent service in maintaining and repairing my 2009 Subaru Outback. This has included diagnosing difficult problems More

by Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
Nov 13, 2023 -

Northtown Subaru responded

We're so glad to know that Josh has been providing you with excellent service over the years at Northtown Subaru. It's great to see his dedication and knowledge are appreciated! Thanks for your continued trust in us, we look forward to serving you for many years to come!

November 04, 2023

Josh at Northtown Subaru always provides us the very best service that we rely on. More

by Thakur
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Mayer
Nov 06, 2023 -

Northtown Subaru responded

Thank you for the five-star review and kind words about Josh and our service team at Northtown Subaru! Have a great day!

November 04, 2023

I had an awesome experience from start to finish. Scott was great to work with, and went above and beyond to make things so easy. The management team is amazing as well. I’ve gotten Subaru’s previous More

by shell.burton151
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott
Nov 06, 2023 -

Northtown Subaru responded

Thank you for the 5-star rating! We're delighted to know you had an awesome experience with Scott and our management team at Northtown Subaru! We look forward to serving your future Subaru needs! Drive safely!

November 03, 2023

Great service and Gabriel is the best, went above and beyond to help me get a new battery and loaner at no cost! More

by mts1919
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriel Newman
Nov 03, 2023 -

mts1919 responded

Gabriel is the best, above and beyond to help!

Nov 03, 2023 -

Northtown Subaru responded

We're glad to know that Gabriel was able to assist you effectively at Northtown Subaru! It's great when our team can go above and beyond. Enjoy your new battery, and thank you for the review!

November 02, 2023

Excellent customer service from Aubrey and the rest of the staff. Service was quick and everyone is friendly. More

by 117wings
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aubrey
Nov 03, 2023 -

Northtown Subaru responded

We're delighted to know you had a great experience with Aubrey and our team here at Northtown Subaru. Thanks for sharing your feedback about our quick service and friendly staff!

November 02, 2023

Very good service. Kind staff that answered all of my questions. The shuttle service is a nice plus also. More

by Tyler Horton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua
Nov 03, 2023 -

Northtown Subaru responded

Hey Tyler, thank you for the 5-star rating! We're glad to know you found our service at Northtown Subaru up to the mark and appreciated the shuttle service. We'll see you next time! Have a great ride!

November 02, 2023

Aubrey was both helpful and cordial. My services were completed expertly and in a timely fashion. Communication by phone/texts was also excellent. More

by Donna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aubrey
Nov 03, 2023 -

Northtown Subaru responded

Hi Donna! It's great to know that Aubrey and our team at Northtown Subaru were able to provide you with timely and expert service. We appreciate your feedback on the communication as well!

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