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Northtown Subaru

Amherst, NY

4.9
448 Reviews

3930 Sheridan Drive

Amherst, NY

14226

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448 Reviews of Northtown Subaru

November 03, 2023

Great service and Gabriel is the best, went above and beyond to help me get a new battery and loaner at no cost! More

by mts1919
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriel Newman
Nov 03, 2023 -

mts1919 responded

Gabriel is the best, above and beyond to help!

Nov 03, 2023 -

Northtown Subaru responded

We're glad to know that Gabriel was able to assist you effectively at Northtown Subaru! It's great when our team can go above and beyond. Enjoy your new battery, and thank you for the review!

November 02, 2023

Excellent customer service from Aubrey and the rest of the staff. Service was quick and everyone is friendly. More

by 117wings
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aubrey
Nov 03, 2023 -

Northtown Subaru responded

We're delighted to know you had a great experience with Aubrey and our team here at Northtown Subaru. Thanks for sharing your feedback about our quick service and friendly staff!

November 02, 2023

Very good service. Kind staff that answered all of my questions. The shuttle service is a nice plus also. More

by Tyler Horton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua
Nov 03, 2023 -

Northtown Subaru responded

Hey Tyler, thank you for the 5-star rating! We're glad to know you found our service at Northtown Subaru up to the mark and appreciated the shuttle service. We'll see you next time! Have a great ride!

November 02, 2023

Aubrey was both helpful and cordial. My services were completed expertly and in a timely fashion. Communication by phone/texts was also excellent. More

by Donna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aubrey
Nov 03, 2023 -

Northtown Subaru responded

Hi Donna! It's great to know that Aubrey and our team at Northtown Subaru were able to provide you with timely and expert service. We appreciate your feedback on the communication as well!

November 02, 2023

Wonderful people. Great environment. A wonderful experience every time I am there. A fabulous experience More

by Jrdyn003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor
Nov 03, 2023 -

Northtown Subaru responded

Thank you for being a Northtown Subaru customer! We appreciate your kind comments about our team and look forward to seeing you at your next visit!

October 30, 2023

Very efficient and high quality work. The job that needs to be done is done right and excellently. Highly recommend this dealership. The service department is top notch. More

by Louis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Docker - Service
Nov 01, 2023 -

Northtown Subaru responded

Hi Louis! We appreciate your high recommendation and are glad to know you found our service department at Northtown Subaru efficient and of top quality. Thanks for sharing your experience!

October 25, 2023

Fantastic! Great explanation of what and why the work needed to be done. Well done! More

by rpm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua
Oct 25, 2023 -

Northtown Subaru responded

This is great to hear! Thank you for trusting the Northtown Subaru team with your vehicle! We'll see you next time!

October 24, 2023

I worked with James Filipski sales consultant. James was very knowledgeable and informative. At know time did I feel I was being pushed or slighted. He easily answered all questions I had along wi More

by Jim’s Forester
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Filipski
Oct 24, 2023 -

Jim’s Forester responded

Northtown is welcome to use my review publicly.

Oct 25, 2023 -

Northtown Subaru responded

Thank you so much, Jim! We're happy that James and the team could make this an easy experience for you! We're glad you are happy with the visit and look forward to seeing you again at Northtown Subaru!

October 24, 2023

Excellent customer service. Oil change, tire rotation and inspection done done well and finished within an hour. More

by tmferraro1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
Oct 25, 2023 -

Northtown Subaru responded

We're glad to know you had a great experience with our service department at Northtown Subaru! We always aim for efficiency without compromising quality. Thanks for the positive feedback!

October 20, 2023

Adam was patient and kind, he answered all of our questions and didn’t make me and my partner feel rushed or pressured into purchasing a vehicle. More

by Gabrielle
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Bahgat
Oct 20, 2023 -

Northtown Subaru responded

Gabrielle, it's great to know that Adam provided you with a comfortable and informative experience here at Northtown Subaru. We're here for you anytime!

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