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Northtown Subaru

Amherst, NY

4.9
449 Reviews

3930 Sheridan Drive

Amherst, NY

14226

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449 Reviews of Northtown Subaru

January 23, 2024

Sales process was quick and painless. Sales person Jenny was a pleasure to work with. More

by Ed
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jenny Ferguson
Jan 23, 2024 -

Northtown Subaru responded

Hi Ed! Thank you for the five-star review and kind words about Jenny from our sales team at Northtown Subaru! We'll see you next time!

January 19, 2024

What a pleasure to be greeted by Service Manager Andy Stewart. Andy has helped us for many years. He and the service team are a main reason why we have purchased six Subarus from Northtown. Looking fo More

by Ern
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Stewart
Jan 22, 2024 -

Northtown Subaru responded

Hi Ernie and Judith! It's great to know that Andy and our service team have consistently provided you with excellent experiences at Northtown Subaru. We're looking forward to helping you find your seventh Subaru this spring!

January 18, 2024

Thank you Gabriel and Robert for helping us at the front desk and asking all of our questions and taking care of our car needs. Great customer service at this location. More

by CZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriel , Michael Ahern
Jan 19, 2024 -

Northtown Subaru responded

We're so glad to know that Gabriel and Robert were able to assist you with your car needs at Northtown Subaru. We strive for great customer service, thanks for acknowledging their efforts!

January 16, 2024

Aubrey Putnam was the best person I have ever worked with starting from the guy(no stars) who sold me the car. She made up for some of all the troubles I have had with my car and personnel. She took the ti More

by Bsnowy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aubrey Putnam
Jan 16, 2024 -

Northtown Subaru responded

We're so glad to know that Aubrey was able to turn your experience around! Thanks for sharing this feedback and please don't hesitate to reach out if there's anything else we can do for you! - The Northtown Subaru Team

January 16, 2024

Aubrey Putnam was the best! She helped me take care of my car's inspection, and smoothed things out for a bearing issue that was new! I'll never bring my car anywhere else! More

by Walter.cook.iv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Ahern
Jan 17, 2024 -

Northtown Subaru responded

Hi Walter! We're so glad to know that Aubrey was able to assist you with your car's inspection and bearing issue at Northtown Subaru. Your trust in our service means a lot! We look forward to seeing you next time.

January 14, 2024

Robert was great! I was in a tough situation, needing to get service before a trip. He fit me in and the team did an efficient, complete job. Thank you! More

by Mimi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
Jan 16, 2024 -

Northtown Subaru responded

Hi Mimi! We're glad to know that Robert and our team at Northtown Subaru were able to assist you efficiently before your trip. Safe travels!

January 11, 2024

Northtown Subaru has been great in servicing my subaru. They are timely, communicative and professional. More

by jmarie6707
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
Jan 12, 2024 -

Northtown Subaru responded

Hi Marie! We're glad to know you've had a positive experience with our service team at Northtown Subaru. We strive for timely and professional communication, so it's great to see that reflected in your visit!

January 10, 2024

Always ready for me when I arrive and work done well and in a timely manner. Thank you! More

by kmcclaren1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriel
Jan 10, 2024 -

Northtown Subaru responded

Thank you for rating us five stars! We're glad you had such a wonderful experience and look forward to seeing you again! - Northtown Subaru

January 10, 2024

Everyone was very helpful and wonderful to deal with. All of our questions were fully addressed and we received excellent service. More

by Mary
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jerry W Lewis, Nelson Eagle, Michael Ahern
Jan 11, 2024 -

Northtown Subaru responded

Hi Mary, thank you for the 5-star rating! We're delighted to know that our team at Northtown Subaru was able to provide you with excellent service and answer all your questions. We hope to see you next time! Enjoy your new ride!

January 09, 2024

They were very friendly and not aggressive sales people. I refuse to purchase a vehicle from a place that has pushy sales people. I walked in, had them show me the vehicle, didn’t d a test drive, and made t More

by rudnickitracy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Wilkinson
Jan 09, 2024 -

rudnickitracy responded

Thank you Jason for all of your help and attention!

Jan 10, 2024 -

Northtown Subaru responded

We're delighted to hear that Jason and our team assisted you during your purchase process at Northtown Subaru! Thank you for trusting us with your business! We hope to serve you again in the future. Have a great ride in your new Subaru!

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