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Northtown Subaru

Amherst, NY

4.9
451 Reviews

3930 Sheridan Drive

Amherst, NY

14226

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451 Reviews of Northtown Subaru

July 30, 2024

Exceptional service as usual. Sometimes it’s challenging to book the appointment given this dealership is super busy, but service is worth the wait. More

by dsm777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda and Sherrie
Aug 01, 2024 -

Northtown Subaru responded

Thank you for your patience and understanding! We're delighted to hear that the service at Northtown Subaru continues to meet your expectations. We appreciate your support and look forward to serving you again soon! Safe travels!

July 30, 2024

First time service: great people, fast check-in,comfortable waiting room, completed on time. Very satisfied! More

by JJB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Ahern
Aug 01, 2024 -

Northtown Subaru responded

JJB, we're delighted to hear you had a great first service experience with us at Northtown Subaru. Thanks for the positive feedback!

July 30, 2024

Service not as good as usual this time. Delayed task completion until next day (tho just 2 fluid changes, tire rotation and air filter swap) and despite sending a text for me to use for upd More

by peg sullivan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maybe Nick? Service dept., not sales, Michael Ahern
Jul 31, 2024 -

Northtown Subaru responded

Hi Peg, thank you for sharing your honest review. We apologize that the level of service did not compare to your previous visits. We kindly ask that you reach out to us at your earliest convenience. Thank you, Kevin O'Neill - Service Manager - 716-839-3800 x 19120

July 29, 2024

The service exceeded my expectations. Andrew was kind and helpful while also moved the process along so we were not waisting time. More

by Dtobias
Recommend Dealer
Yes
Employees Worked With
Andrew Nusall, Michael Ahern
Aug 01, 2024 -

Northtown Subaru responded

Thank you for sharing your experience! We're delighted to hear that Andrew provided efficient and helpful service at Northtown Subaru. We appreciate your feedback and support!

July 28, 2024

I have leased 4 Subaru Foresters from Chris. Always a completely thorough process. Service department is very helpful and efficient. No all day waiting for standard maintenance, plus they have c More

by Dianne
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Troxel, Michael Ahern
Jul 28, 2024 -

Dianne responded

Confirm

Jul 29, 2024 -

Northtown Subaru responded

Dianne, we're happy you received excellent service and clear communication at Northtown Subaru. Thanks for sharing your experience and for your continued support!

July 28, 2024

Smooth process , Scott was perfect! No problem with paperwork or communications Big Red Bow on car ! More

by Ritchi D
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Ahern
Jul 29, 2024 -

Northtown Subaru responded

Ritchi, we're delighted to hear that Scott made your experience smooth and enjoyable at Northtown Subaru. Enjoy the new ride with the big red bow!

July 28, 2024

Andy in service is excellent. There were unexpected delays, but he communicated effectively and was very accommodating. More

by ThePhoenix17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
Jul 29, 2024 -

Northtown Subaru responded

We're glad to hear Andy provided excellent service and kept you informed despite the delays. Thanks for choosing Northtown Subaru!

July 28, 2024

Professional, courteous, friendly. Great experience with Brandon Mednick.My fifth Subaru Crosstrek, and all things being equal, I'll be back for another one! More

by jplasky13
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Mednick, Michael Ahern
Jul 30, 2024 -

Northtown Subaru responded

We're delighted to hear you had a great experience with Brandon at Northtown Subaru! Thanks for your continued loyalty and enjoy your fifth Crosstrek!

July 27, 2024

The service hostess was knowledgeable and friendly. She explained everything in detail and the service was completed in much less time than anticipated. More

by Serge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sherrie
Jul 29, 2024 -

Northtown Subaru responded

Serge, we're glad to hear our service hostess provided you with a great experience at Northtown Subaru. Thanks for the positive feedback!

July 27, 2024

Everyone was very friendly and answered all my questions. I thought I had to get my tires rotated but he explained I didn’t have to because of low mileage. They took my car in right away and were finished mu More

by Adamsrib00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Ahern
Jul 29, 2024 -

Northtown Subaru responded

Thank you for sharing your experience! We're glad our team at Northtown Subaru could provide friendly and efficient service. Drive safely, and we look forward to seeing you again!

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