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Northtown Subaru

Amherst, NY

4.9
414 Reviews

3930 Sheridan Drive

Amherst, NY

14226

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414 Reviews of Northtown Subaru

June 13, 2024

Everyone takes the time to explain what’s happening and why. Both service reps we have dealt with were great. (We’ve had our Subaru in for repairs and oil changes in the past six months.) They even gave ou More

by kimalisonbuckner1224
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The two service reps were great! Unfortunately, their names elude me at the moment.
Jun 13, 2024 -

Northtown Subaru responded

Thank you for sharing your positive experience at Northtown Subaru! We're glad to hear our team took great care of both you and your pup, and that the coffee hit the spot. We appreciate your support!

June 12, 2024

Taylor in service was exceptional. Jim in service provided us a courtesy ride to a restaurant across from the dealer so we wouldn’t have to cross a very busy 4 lane highway. I am very More

by elainesilver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Bonati
Jun 12, 2024 -

Northtown Subaru responded

Thank you for sharing your positive experience! We're glad to hear that Taylor and Jim provided exceptional service at Northtown Subaru. We appreciate your support and look forward to serving you again!

June 10, 2024

Ease of scheduling and excellent service department keep me coming back. Aubrey was outstanding on my last visit. More

by Ngb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aubrey
Jun 10, 2024 -

Northtown Subaru responded

We're delighted to hear that our service department and Aubrey made your visit a great one at Northtown Subaru. Thanks for sharing your positive experience!

June 08, 2024

Great customer service. Knowledgeable staff. All needs taken care of. Really excellent experience purchasing a vehicle. More

by Swedesteel.jy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Meadow , Scott Jauch, Gordon McCombs, Jonah Lubick
Jun 10, 2024 -

Northtown Subaru responded

Thank you for the fantastic feedback! We're delighted to hear that our team at Northtown Subaru provided excellent service and met all your needs. Enjoy your new vehicle!

June 07, 2024

Excellent service from Josh Meyer as always, the staff is very accommodating. Improvements needed in service call center! More

by Thakur
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Mayers and Aubrey Putnam
Jun 10, 2024 -

Northtown Subaru responded

Thank you for the review. We're glad to hear Josh and our Northtown Subaru team always provide excellent service. If there's any additional feedback you'd like to share regarding our service call center, please feel free to contact me directly. Thanks again, Kevin O'Neill - Service Manager - 716-839-3800 x 19120

June 07, 2024

Great service and very timely. Wait was less than expected! Never any problems with service. More

by Pfbraun100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny
Jun 10, 2024 -

Northtown Subaru responded

We're glad to hear it! Thank you for rating Northtown Subaru five stars! We look forward to your next visit!

May 31, 2024

I purchased a brand new Subaru from North Town. I came in late on a busy night and Jenny Ferguson still was able to give me her full attention. They gave me a great deal on my trade in and the new More

by George M
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jenny Ferguson
Jun 03, 2024 -

Northtown Subaru responded

George, we're delighted to hear Jenny and the Northtown Subaru team provided such excellent service. Many thanks to you & your family for the continued support. Enjoy your new Subaru!

May 28, 2024

Services department is very transparent and helpful about my car's maintenance needs. Added shuttling really helps getting to and from the dealer. More

by Kisae22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Ahern
May 28, 2024 -

Northtown Subaru responded

We're glad to hear our service department's transparency and shuttle service made your experience at Northtown Subaru a positive one. Thanks for the feedback!

May 27, 2024

Great service. Very friendly and helpful staff that go above and beyond for the customer. More

by Bufhock21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
May 28, 2024 -

Northtown Subaru responded

Hi! Thank you for leaving us this five-star review and the kind words about our service team at Northtown Subaru! We'll see you next time!

May 22, 2024

Jenny was wonderful to work with. She was very knowledgeable, informative and very easy going. She was patient and answered all of our many questions with ease and kindness. More

by jenncash1219
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jenny Ferguson
May 22, 2024 -

jenncash1219 responded

Thank you for making our first experience purchasing a Subaru so painless!!

May 22, 2024 -

Northtown Subaru responded

Thank you for the wonderful review! We're happy to hear you had a great experience working with Jenny and we'll be sure to share these kind comments with her. Take care and please don't hesitate to reach out if our Northtown Subaru team can be of service again in the future!

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