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Northtown Subaru

Amherst, NY

4.9
451 Reviews

3930 Sheridan Drive

Amherst, NY

14226

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451 Reviews of Northtown Subaru

September 10, 2024

Purchased 2025 Subaru Forester. Entire transaction was smooth and professional. I’’m very pleased with the result. More

by Lackawanna Oakie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Naetzker
Sep 10, 2024 -

Northtown Subaru responded

Hi Lackawanna! Thank you for sharing your positive experience with Northtown Subaru! We're delighted to hear that the transaction was smooth and professional. Enjoy your new 2025 Subaru Forester!

September 09, 2024

Jason W was Informative, helpful, and not pushy. Great salesperson. The dealership was clean and welcoming. More

by Vera
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jason Wilkinson
Sep 10, 2024 -

Northtown Subaru responded

Vera, we're delighted to hear that Jason and the team at Northtown Subaru provided a welcoming experience. Thanks for sharing your positive feedback!

September 09, 2024

Excellent service - I came in for a routine oil change, but had questions about oil consumption on my Subaru WRX. They answered all my questions, and indicated how to diagnose any potential issues going f More

by davidwilliamhunt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sherrie
Sep 10, 2024 -

Northtown Subaru responded

David, we're delighted to hear that our team at Northtown Subaru provided excellent service and addressed all your questions. Thanks for choosing us for your oil change needs!

September 06, 2024

Very professional and cordial service. Well organized with clean and comfortable waiting area. Good communication during the service visit. They needed to order a part and schedule a retur More

by Jhassett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Stewart
Sep 09, 2024 -

Northtown Subaru responded

Thank you for the fantastic feedback! We're delighted to hear that our Northtown Subaru team provided professional and cordial service, along with a comfortable waiting area. We appreciate your patience during the part order process and look forward to serving you again soon! Safe travels!

September 02, 2024

I paid $141 for an oil change and a tire rotation and they didn’t even wash/vacuum the car which I thought was a standard part of the service. At the time I leased the car, the sales person kept callin More

by Tltucker.12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NA
Sep 03, 2024 -

Northtown Subaru responded

We apologize for any inconvenience you experienced during your service visit. It's disappointing to hear that we didn't meet your expectations, especially regarding the car wash/vacuum and communication issues. We strive to provide a seamless experience for our customers and would like to make it right. Please reach out at your convenience so we can address this further. Thank you, Kevin O'Neill - Service Manager - 716-839-3800 x 19120

August 27, 2024

My old car wasn't running the day I was to pick up my new used car. I live right near Northtown Subaru, so they sent some of their young guys to try to jumpstart my car. When it wouldn't start, they pushed i More

by First-time Subaru owner
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service staff
Aug 27, 2024 -

Northtown Subaru responded

Thank you for sharing your experience! We're delighted to hear that our team at Northtown Subaru went above and beyond to assist you. We appreciate the kind words and we're here if you need anything else!

August 26, 2024

Great ! Everyone was friendly. Enjoyed my time there. Jerry was wonderful to work with. He’s the best. More

by Olsheep
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jerry Lewis
Aug 27, 2024 -

Northtown Subaru responded

We're delighted to hear you had a great experience with Jerry and the team at Northtown Subaru! Thanks for sharing your feedback!

August 25, 2024

Brought the Subaru in for service including tire pressure indicator. We have new tires. I was told that the pressure indicator was checked. The very next day the pressure indicator went on even though the se More

by Kenk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not applicable
Aug 27, 2024 -

Northtown Subaru responded

Kenk, I'm sorry to hear about the ongoing issue with your tire pressure indicator. We understand how frustrating this can be and would like to help resolve it as soon as possible. Please reach out when you have a moment so we can discuss further options. Thank you, Kevin O'Neill - Service Manager - 716-839-3800 x 19120

August 25, 2024

Incredible experience when we purchased our new Forester. Amani was professional, informative and helpful throughout the whole process More

by rmallak003
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Amani Elbanna
Aug 26, 2024 -

Northtown Subaru responded

We're delighted to hear that Amani provided such a professional and informative experience during your Forester purchase at Northtown Subaru. Enjoy the new ride!

August 22, 2024

Waited four hours for oil change and brakes. $740 dollars later could not throw in light for license plate More

by donnamw31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Ahern
Aug 22, 2024 -

Northtown Subaru responded

We regret the long wait and any inconvenience caused. It's disappointing to hear that we missed an opportunity to provide a more complete service experience. If you have further concerns or would like to discuss this, please reach out at your convenience. Thank you, Kevin O'Neill - Service Manager - 716-839-3800 x 19120

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