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North Hills Toyota
Pittsburgh, PA
203 Reviews
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203 Reviews of North Hills Toyota
July 26, 2012
This was a very positive experience. Pete took the time to explain very thoroughly and patiently the features of the models we were considering. He went well above what I would consider the norm. He seemed to explain very thoroughly and patiently the features of the models we were considering. He went well above what I would consider the norm. He seemed genuinely interested in our understanding what features each model had and he explained their their function clearly and completely. He and Steve worked with us to help us narrow our choices so that we arrived at a car that fulfilled our needs and wants. They put us in a car we love and fits us perfectly. We would very highly recommend this dealership and Pete and Steve to friends, relatives and any others who ask our opinion. More
by JoeKnapp
Employees Worked With
Pete Panyon, Steve Allan, Steve Allan, Pete Panyon
July 23, 2012
I own a 2010 Prius, and when I bought it, I obtained the "Tires for Life" program. In this program, you must bring in your car every 5,000 miles to have the tires measured and rotated. You may br "Tires for Life" program. In this program, you must bring in your car every 5,000 miles to have the tires measured and rotated. You may bring it in with a 1,000 mile leeway before or after each 5,000 mile mark. You may only bring it in to the dealer you bought it from. I brought it in every 5,000 miles, except for the 15,000 mile mark, when I called from Michigan saying I would likely not make it until somewhat past 16,000 miles. I was told to "not worry about it" and took it in at 16,900. The service man who waited on me (I'm not sure who it was, but it should be on my receipt) told me that he would simply "mark it around 16,000 to make sure you're still good for the Tires for Life program." I thanked him and continued very conscienciously bringing it in every 5,000 miles all the way to 45,000 miles, when they finally agreed to replace the tires. Along the way, I was paying for tire rotations, oil changes, inspections, etc. at this dealership for at least 9 service appointments. I knew I could probably have obtained these services cheaper elsewhere, but I felt I could trust this dealership and so gave them my business. Between 30,000 and 45,000 miles, it was like pulling teeth to get them to recognize how dangerously low in tread these tires were getting, to the point where I had them measured elsewhere and was told they were below safety standards. When they finally agreed to honor their tire program, they looked back and told me that due to my visit at 16,900 miles, they did not have to honor their program. I believe their service man deliberately misled me into believing I was still eligible for this program to keep me coming every 5,000 miles, and also made me continue to drive on very dangerous tires for way too long. I am not disputing at all that I brought it in at 16,900 miles. I clearly did and even pointed that out to them. I am angry for being continuously misled each time I came in for service that I was still in the tire program and for being pressured hard to drive on absolutely dangerous tires as confirmed by an outside tire place. They have lost my trust and I will not return. More
by Nkosovec
Employees Worked With
Lenny Spudich
July 22, 2012
I went to North Hills Toyota on July 20, 2012 to trade in my 2010 Honda Pilot. Matt and Steve were great... Matt was very professional in his work and took it very seriously. my wife and i were very pleased my 2010 Honda Pilot. Matt and Steve were great... Matt was very professional in his work and took it very seriously. my wife and i were very pleased to work with him on getting our new 2013 Scion. Steve was just as great getting our Financing in order. These two gentlemen are great. i recommened them to any buyer willing to get a new vehicle or used. Thank you Matt and Steve. More
by werco10
Employees Worked With
Matt Artis
July 11, 2012
I don't feel I could have done any better anywhere else. Great product&reasonable price. I was very impressed with the knowledge of my salesperson Pete. He was technically strong. Ultimately this is what Great product&reasonable price. I was very impressed with the knowledge of my salesperson Pete. He was technically strong. Ultimately this is what sold me the vehicle. I also appreciated the GM Carlos willingness to broker my sale. He was flexible and made the sale happen. Finally, Steve D. did my paper work. He was organized, got me in and out in a timely matter. My wife and I both reccommend this dealership. More
by steve stopchick
Employees Worked With
Pete Panyon
July 08, 2012
Got a very competitive quote from North Hills Toyota for a Corolla over internet through Kelly Blue Book. Internet Price turned out to be "real". No gimmicks, stress free and easy. They also worked with me a Corolla over internet through Kelly Blue Book. Internet Price turned out to be "real". No gimmicks, stress free and easy. They also worked with me to give me a competitive trade-in value for my high mileage Subaru to make deal fall into place. Other dealers got back to me but wouldn't commit to a price unless I came in. I perfer to do all the negotiating beforehand so I don't waste a day playing games with a dealer. Very nice group of people I dealt with. More
by FGVazquez
Employees Worked With
Matt Artis
July 02, 2012
Jay was very friendly and extremely helpful to my mother in her search for a new vehicle. She even test drove the Rav*4 on several different occaisions throughout a few months of time. I appreciate his pati in her search for a new vehicle. She even test drove the Rav*4 on several different occaisions throughout a few months of time. I appreciate his patience over this time period, his knowledge of the Toyota brand, and matching her with a fantastic car. Thank you! The rating above reflects the entire process as dealing with finance and other departments at Toyota. If it were just a rating for Jay, it would be all "Great" More
by jaro15223
Employees Worked With
Jay, Jay Garasic
July 01, 2012
Carlos and Steve made the experience of buying my first car a fantastic one. I went in looking for a used (2011) Corolla S, and Carlos was able to get me a brand new one (2012) for only about $1000 more th car a fantastic one. I went in looking for a used (2011) Corolla S, and Carlos was able to get me a brand new one (2012) for only about $1000 more than I had planned to spend for the used one. Super friendly and personable. Carlos made it clear that he was there to help me in any possible way, including giving me his personal cell number. Steve made all the paperwork as simple as could be, explaining what everything was and really making the whole process a breeze. Would definitely recommend these guys to anyone looking for a toyota. More
by jamesxross
Employees Worked With
Carlos Rodriguez
June 26, 2012
Steve and Jack made the process fast and easy. They did everything they said they would do! No surprises, just straight up and honest. As a former car salesman, I really appreciated the way that they respe everything they said they would do! No surprises, just straight up and honest. As a former car salesman, I really appreciated the way that they respected my experience. They were super! I will definitely recommend this dealership and I will buy from them again.Thanks Guys! More
by grwjr
Employees Worked With
Steve and Jack, Steve Allan, Jack Passoth
June 26, 2012
Great experience, even with many glitches (on our end) during the process. Everyone was very helpful, friendly and easy to work with. We left with a good deal and a great vehicle...thank you! during the process. Everyone was very helpful, friendly and easy to work with. We left with a good deal and a great vehicle...thank you! More
by mdiviney
Employees Worked With
Carlos, Carlos, Chris
