Norm Reeves Hyundai of Irving

Juan Rosas was very professional and helped me purchase my new Santa Cruz. He took the time to have it detailed and showed me the computer personalization and vehicle settings. my new Santa Cruz. He took the time to have it detailed and showed me the computer personalization and vehicle settings. More

It's a little bit far for me, but I like the customer service and the salesmen I'm so grateful for him service and the salesmen I'm so grateful for him More

“I regret purchasing my 2026 Hyundai Palisade matte finish vehicle from Norm Reeves Hyundai Irving. The dealership did not adequately communicate the real-world maintenance limitations and ownership bu finish vehicle from Norm Reeves Hyundai Irving. The dealership did not adequately communicate the real-world maintenance limitations and ownership burden associated with matte paint finishes. Within days of ownership, I learned that standard car washes cannot safely be used; repairs and maintenance are significantly more difficult, and ownership requires constant specialized care. When I requested assistance shortly after purchase, the only option presented involved taking on substantial negative equity rather than working toward a reasonable exchange solution. Buyers considering matte paint should thoroughly research the long-term maintenance implications before purchasing.” . More

Overall, the experience was okay. However, The 2nd key to my vehicle was misplaced and the dealership still has not reached out to me to get me the 2nd key and make this situation rig However, The 2nd key to my vehicle was misplaced and the dealership still has not reached out to me to get me the 2nd key and make this situation right. Also, the sales rep told me that my driver/passenger mirrors were power and could be pulled in. However, this is not the case with the 2023 Palisade and now I cannot get the vehicle in my garage very easily at all. This was the one thing I needed on the vehicle so for the sales team to not know this option wasn't present on the vehicle I purchases was very disappointing. I also feel like the dealership did not make an effort to get me floor mats or a cargo liner/cover for the vehicle. More

We had a great experience at this dealership. The team was professional, friendly, and easy to work with from start to finish. They made the process smooth and stress-free, answered all our quest The team was professional, friendly, and easy to work with from start to finish. They made the process smooth and stress-free, answered all our questions, and never made us feel pressured. More

Sevastian is awesome—the best salesperson I’ve ever met. Great experience. Highly recommend him to all my friends. Great experience. Highly recommend him to all my friends. More

It was late my wife was not feeling well and they would not let us leave. At one point the sales person drove off with my wife in the car and did not tell me he was leaving. No one should ever go to Norm R not let us leave. At one point the sales person drove off with my wife in the car and did not tell me he was leaving. No one should ever go to Norm Reeves ever! More

Juan was on the spot, friendly and very helpful. Finance Richie understood what our needs were and helped us through t. Finance Richie understood what our needs were and helped us through t. More

Kero is an exceptional professional. He was punctual, polite, and refreshingy honest throughout the entire process. I highly recommend him for a transparent and pressure-free car-buying He was punctual, polite, and refreshingy honest throughout the entire process. I highly recommend him for a transparent and pressure-free car-buying experience. Five stars More

My experience at this dealership was wonderful. My salesman Lou Margetis walked me through the whole process. I highly dislike the whole car buying process but Lou made it so easy listening to all My salesman Lou Margetis walked me through the whole process. I highly dislike the whole car buying process but Lou made it so easy listening to all my concerns, wants and needs. More