Martin Trevino

“I regret purchasing my 2026 Hyundai Palisade matte finish vehicle from Norm Reeves Hyundai Irving. The dealership did not adequately communicate the real-world maintenance limitations and ownership bu finish vehicle from Norm Reeves Hyundai Irving. The dealership did not adequately communicate the real-world maintenance limitations and ownership burden associated with matte paint finishes. Within days of ownership, I learned that standard car washes cannot safely be used; repairs and maintenance are significantly more difficult, and ownership requires constant specialized care. When I requested assistance shortly after purchase, the only option presented involved taking on substantial negative equity rather than working toward a reasonable exchange solution. Buyers considering matte paint should thoroughly research the long-term maintenance implications before purchasing.” . More

Report | Print

We had a great experience at this dealership. The team was professional, friendly, and easy to work with from start to finish. They made the process smooth and stress-free, answered all our quest The team was professional, friendly, and easy to work with from start to finish. They made the process smooth and stress-free, answered all our questions, and never made us feel pressured. More

by SABI SHRESTHA Verified Customer Verified Customer

Report | Print

It was late my wife was not feeling well and they would not let us leave. At one point the sales person drove off with my wife in the car and did not tell me he was leaving. No one should ever go to Norm R not let us leave. At one point the sales person drove off with my wife in the car and did not tell me he was leaving. No one should ever go to Norm Reeves ever! More

by B_FARISH Verified Customer Verified Customer

Report | Print

Kero is an exceptional professional. He was punctual, polite, and refreshingy honest throughout the entire process. I highly recommend him for a transparent and pressure-free car-buying He was punctual, polite, and refreshingy honest throughout the entire process. I highly recommend him for a transparent and pressure-free car-buying experience. Five stars More

by Paul Verified Customer Verified Customer

Report | Print

I traded my 2023 Elantra for the 2025 Elantra and they did not pay it off as agreed. This damaged my credit score. The finance manager assured me he would take care of it when I went back to bring it to h did not pay it off as agreed. This damaged my credit score. The finance manager assured me he would take care of it when I went back to bring it to his attention but did not. More

Report | Print

Leo was friendly and knowledgeable about the vehicle. Gave me ample time to test drive. Gave me ample time to test drive. More

by dmichele0723 Verified Customer Verified Customer

Report | Print

Yes and no on recommending Norm Reeves Hyundai. I would absolutely recommend the sales team and specifically, Kero. He was attentive to detail, well versed and well spoken. He helped guide, most im I would absolutely recommend the sales team and specifically, Kero. He was attentive to detail, well versed and well spoken. He helped guide, most importantly, my son through a process that was very new to him with a first car purchase. That being said, I had the complete opposite experience with the finance department. I understand and respect the add on sale of extended warranty. I had to say no five times. It became so awkward that my son was very uncomfortable as well as me. After my final "no" the remainder of the time spent with the finance team was very quite and tense. A lot of lessons for my son which unfortunately included to not to let an aggressive sales person pressure you into something that you do not want nor intend to purchase. I would also like to add on every up sale the finance person added GAP insurance. We put a down payment of $6500 on a $17000 car. Understanding the products prior to selling it I believe is essential. If I wasn't focused on getting my son a car I would have walked away from the deal. I have purchased multiple cars at this point in my life and I have never had an experience as I did with this finance department. More

by milissa.sinnett Verified Customer Verified Customer

Report | Print

Refreshing to find an honest dealership that actually cares about its future and current customers. They were the absolute best on the purchase of a new car with a trade in. cares about its future and current customers. They were the absolute best on the purchase of a new car with a trade in. More

by rickloweglobal Verified Customer Verified Customer

Report | Print

Daniel was very helpful and easy to work with which made the process very enjoyable! the process very enjoyable! More

by MDPGGA Verified Customer Verified Customer

Report | Print

The deal and financing process was comfortable and nicely handled by Norm Reeves team. All details were shared and explained. handled by Norm Reeves team. All details were shared and explained. More

by pbpranav750 Verified Customer Verified Customer

Report | Print