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Norm Reeves Honda Superstore North Richland Hills - Service Center

North Richland Hills, TX

4.6
2,958 Reviews

2,958 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center

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May 22, 2025

Great service from Angel Flores, happy to have him as an advisor. Two BDC agents also very helpful, Elizabeth L and Myranda S More

by Akira.1991
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Weston King
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Ataga
1.0
This rating includes all reviews, with more weight given to recent reviews.
Elizabeth French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rhett Valentine
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Issac Moya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elizabeth L, Myranda S
May 22, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Thanks for shouting out our team! We're pleased that Angel, Elizabeth, and Myranda played tag team and delivered an all-star customer service experience. If you need anything else from us, please don't hesitate to ask. We'll always be here for you!

May 22, 2025

Excellent Quick and effective service, polite and patient They offer free ride save my time More

by Sw0211
Recommend Dealer
Yes
Employees Worked With
Bryan
May 23, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Wow, you practically teleported through service! We’re thrilled our speedy, polite team and complimentary ride made your visit a time-saver. Can’t wait to zoom you back in for your next check-up!

May 22, 2025

I'm kind of disappointed, I am a repeat customer, but didn't feel the love or appreciation in the deal. Maybe I need to shift my loyalty to somewhere else next time. I was cornered because the wife rea More

by ajdalvarez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Angel Flores
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We're truly sorry to hear you didn’t feel the appreciation you deserve as a loyal customer. We value your continued trust and would like the chance to speak to you about this. Please contact Macon Huntsinger at Macon.huntsinger@normreeves.com.

May 22, 2025

Outstanding service. The reason I bought another CRV. All the people that work there are always great help. More

by aclaros
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Congrats on another awesome CR-V! Have you had a chance to try the Bluetooth® streaming audio yet? Our crew loves keeping Honda fans happy, and knowing you trust us makes our day.

May 22, 2025

Drove right into the service area, was greeted promptly by the advisor, car was sent back to the service area and service completed promptly More

by staples_steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Gerlikoviski
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Steve, it's great to hear from you! From that warm welcome at the door to lightning-fast work under the hood, we’ve got your six. Swing by anytime.

May 22, 2025

Theyhave always had great service. Alex suggested work that would be good to do, but was very accepting of the fact that I didn't have the financial resources to do it that day. More

by tmbow
Recommend Dealer
Yes
Employees Worked With
Gentleman's first name was Alex.
May 23, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Hi there, it’s great to know Alex hit the sweet spot between helpful advice and budget-friendly options. We believe service should fit your schedule and your wallet. Anytime you’re ready to take the next step, we’ve got you covered.

May 22, 2025

Angel Flores was very personable and courteous. Was on top of keeping me informed with what was happening to my car. It is the reason why I will keep coming back. More

by San40Nurse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Angel's thrilled you felt so informed and cared for! Keeping you in the loop is our specialty, and knowing it brings you back warms our hearts. We’ll be here whenever your car needs that personal touch!

May 21, 2025

Zack was extremely helpful and informative during my service visit. I highly recommend this location and Zack is a great representative to work with. More

by kaydyan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack
May 21, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Zack’s mission: make service informative and straightforward—and you just made his day by noticing! We appreciate your recommendation and can’t wait to help you (and more folks like you) cruise through your next visit.

May 20, 2025

Mario was professional and kept me informed. Car service and repairs were completed on time. More

by Richardlylechristian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Mario’s your behind-the-scenes MVP! We’re thrilled your ride got the VIP treatment—on time and with all the updates you needed. Thanks for trusting us to keep your Honda in tip-top shape!

May 20, 2025

The service was nice and quick but the attendant who took my payment wasn’t your normal courteous person. He seemed irritated when I asked him a question about the report had had given me about my vehicle. I More

by Rcminis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know his name
May 21, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Hi, we're glad your experience was mostly positive but apologize if you didn't receive the warm greeting you deserve. We're here to chat if you'd like to discuss your experience further. Please reach out to Richard Meneely at richard.meneely@normreeves.com if so.

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