Norm Reeves Honda Superstore North Richland Hills - Service Center

I had a great experience with this service; they were very knowledgeable and attentive to my needs. very knowledgeable and attentive to my needs. More

I came in for an oil change and unsure about a potential battery issue. Eric listened to my questions and talked me through my options. Once everything was inspected he thoroughly explained what was most im battery issue. Eric listened to my questions and talked me through my options. Once everything was inspected he thoroughly explained what was most important to resolve and worked within my budget to get as much done as possible. He was courteous and patient, making my service visit essentially stress free! More

Amanda Fritts was my service advisor, and she is amazing. She fully explained what needed attention on my car and why it was needed. The service department did a great job and I feel confident that my car is She fully explained what needed attention on my car and why it was needed. The service department did a great job and I feel confident that my car is in great condition for my future driving needs. More

Great friendly service . The service provider personnel were very knowledgeable and helpful. Overall, excellent service. The service provider personnel were very knowledgeable and helpful. Overall, excellent service. More

Service advisor Amanda was pretty amazing. . She was friendly, patient, honest, communicative, and kind.. She even had my car cleaned up for me.. She had the car pulled up and ready to go befor . She was friendly, patient, honest, communicative, and kind.. She even had my car cleaned up for me.. She had the car pulled up and ready to go before I even paid!! I’ll be back and see her, again!! More

This is a no-hassle no-drama outfit! Ali Qurbani and Anthony Hall came up with the best deal and made it easy to pay for! I sat on the couch! And I love my Honda Pilot Trailsport! Ali Qurbani and Anthony Hall came up with the best deal and made it easy to pay for! I sat on the couch! And I love my Honda Pilot Trailsport! More

Service department does great work. I have been happy each time I bring my vehicle in for service. I have been happy each time I bring my vehicle in for service. More

Was told the repairs to my car based on a recall would take approximately four hours but it was six hours. I was told at 6 o clock that it was ready and I could come get it. I arrived at the service cent take approximately four hours but it was six hours. I was told at 6 o clock that it was ready and I could come get it. I arrived at the service center about 30 minutes before closing which was 7 o clock and my vehicle still wasn’t ready. It was finished at 7 o clock and I wasn’t even informed as I waited outside based on the entire dealership smelling like gasoline giving me a massive headache. I happened to look over and see my car parked in the garage area. The communication of the staff in the service center is subpar and not very helpful. They are the closest dealership to me and the place I purchased my car from which happens to be my first Honda. If I had somewhere else to go, I probably would. More

N/A N/A N/A N/A N/A N/A N/A N/A More

It’s frankly a non customer service shake you down for every dime cash cow mobster operation. The service advisors are only concerned about running yo your bill and cashing out. They literally have the ca every dime cash cow mobster operation. The service advisors are only concerned about running yo your bill and cashing out. They literally have the card machines on their bodies. Horrible service management and employees. Don’t buy a car there or service. It’s not Huggins. More