Back

Norm Reeves Honda Superstore North Richland Hills - Service Center

North Richland Hills, TX

4.6
2,954 Reviews

2,954 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center

Sort by
May 24, 2025

I don't want to write anything and this is actually really xxxxing annoying that it's making me write something. I don't have to do this at all. More

by jessicadfranklin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Hi, Jessica. Thanks for the 5-star rating! We appreciate your feedback, no matter how long or short it is.

May 24, 2025

Service was great, the communication was great and Dennis is always was great. Thank you More

by xscott04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for the kind words about Dennis and our team’s communication—keeping you in the loop is key to a great service experience. Don’t forget to grab a complimentary beverage from our coffee bar next time you drop by. We’re here whenever your Honda needs us next!

May 24, 2025

I couldn't hear. They adapted an communicated with me by text. Trusta was great More

by Akins7828
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Hi, thanks for sharing the honest feedback. We're glad that when you needed it, our team was flexible and adapted to fit your situation. We appreciate your thoughts.

May 24, 2025

Friendly, understanding, and thoughtful Consistent experience which is why we request Amanda specifically when we have service needs More

by brobertson2
Recommend Dealer
Yes
Employees Worked With
Amanda
May 27, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate your continued trust in Amanda and are proud to deliver the friendly, understanding service you expect. Feel free to use our online scheduling tool next time to reserve your spot at your convenience. We look forward to providing another consistent experience!

May 23, 2025

Great service from Cody. Greeted promptly. Kept me informed of status. Covered additional recommendation thoroughly. More

by Steve K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Brian
May 23, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Hey Steve, Cody’s grinning ear-to-ear at your kind words! Prompt hellos, clear updates, and thorough recommendations are what we live for. Next time you’re in need, let us keep that stellar service rolling!

May 23, 2025

Service was good, uber that took me home was not the best. Vehicle was dirty . Uber pick up to get my car, had picking up a some street corner, not at my house. Called my service rep, and no one could f More

by maddessert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Issac Moya
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We’re glad you found our service solid and apologize for the transportation hiccups. Your valuable feedback helps us continually strive to improve. Thank you for recognizing our checkout rep’s kindness—your comfort matters to us.

May 22, 2025

Outstanding service. The reason I bought another CRV. All the people that work there are always great help. More

by aclaros
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Congrats on another awesome CR-V! Have you had a chance to try the Bluetooth® streaming audio yet? Our crew loves keeping Honda fans happy, and knowing you trust us makes our day.

May 22, 2025

Great service from Angel Flores, happy to have him as an advisor. Two BDC agents also very helpful, Elizabeth L and Myranda S More

by Akira.1991
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Weston King
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Ataga
1.0
This rating includes all reviews, with more weight given to recent reviews.
Elizabeth French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rhett Valentine
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Issac Moya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elizabeth L, Myranda S
May 22, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Thanks for shouting out our team! We're pleased that Angel, Elizabeth, and Myranda played tag team and delivered an all-star customer service experience. If you need anything else from us, please don't hesitate to ask. We'll always be here for you!

May 22, 2025

Excellent Quick and effective service, polite and patient They offer free ride save my time More

by Sw0211
Recommend Dealer
Yes
Employees Worked With
Bryan
May 23, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Wow, you practically teleported through service! We’re thrilled our speedy, polite team and complimentary ride made your visit a time-saver. Can’t wait to zoom you back in for your next check-up!

May 22, 2025

I'm kind of disappointed, I am a repeat customer, but didn't feel the love or appreciation in the deal. Maybe I need to shift my loyalty to somewhere else next time. I was cornered because the wife rea More

by ajdalvarez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Angel Flores
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We're truly sorry to hear you didn’t feel the appreciation you deserve as a loyal customer. We value your continued trust and would like the chance to speak to you about this. Please contact Macon Huntsinger at Macon.huntsinger@normreeves.com.

...
6
...