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Norm Reeves Honda Superstore North Richland Hills - Service Center

North Richland Hills, TX

4.6
2,425 Reviews
Call Service Center (817) 345-6175

2,425 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center

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November 07, 2024

Very polite and respectful customer service representative. Nice and cool waiting area. Very friendly staffs More

by manischand30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Garcia
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Nov 07, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

What a nice review! We're happy that you had a great experience when bringing your Honda in for service and that you felt comfortable in our waiting area. Thank you, and we can't wait to serve you again!

November 07, 2024

I enjoy the dealership for how efficient it is and how willing to help the service advisors are. Zachary Frausto is my go-to advisor and always does his best to make sure I am satisfied with what I need d More

by Alex2122.Gonzales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary Frausto
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Nov 08, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

That's great that you've made Zachary your go-to for Honda service, Alex! We will be sure to tell him, and thank you for all the great compliments. We look forward to working with you again!

November 07, 2024

I was greeted checked in and service was done in a timely manner. Thank you More

by brendaleawill20@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaylynne Bledsaw
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Nov 08, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Sounds like a great service visit for your Honda, Brenda! We're happy that it was fast and efficient like we promised. Thank you, and we hope to see you next time!

November 07, 2024

I have always been able to get an appointment when ever I needed to get one. More

by Keehrw.V
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

That's important--to be able to get service for your Honda when it's needed! Thanks for letting us know, and feel free to schedule your next one online if you haven't tried it out yet.

November 07, 2024

I've been coming here since 2008. That says alot. And I have no intention of going elsewhere. Always friendly people and patient when I don't understand something. Thank you! More

by xaneta29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Wow! Sixteen years--we're extremely flattered! Thanks for trusting us for so long, and we're excited to help you out again with your Honda. See you next time!

November 07, 2024

Dennis, my service advisor was very knowledgeable and just a real good dude. Makes me want to come back for sure! More

by Dalejo88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis
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Nov 08, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We're excited to let Dennis know about your awesome service visit for your Honda! Thanks for sharing, and we welcome you to return.

November 07, 2024

Appt was at 5:30 on Friday. Felt rushed . Hope oil was changed properly. Was also amazed at the increase in cost of the oil change. Jeeezzz! Otherwise, no issues. Workers we More

by Tsmiles1896
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth French
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Flores
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We're glad that your experience with our team went well although you felt rushed. We will take these comments into consideration as well as the cost. Thanks for the feedback, and please let us know what else we can do for you!

November 07, 2024

I was greater promptly. Anthony was attentive to what I needed, he explained the options to the service, and the vehicle was cleaned better than usual which was a nice surpr More

by Barry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony.Garcia? Not sure of his last name. The Service Advisor.
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Nov 08, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

That's great to hear, Barry! Sounds like Anthony performed all the service that your car needed and explained them to you. And your Honda was cleaner than before you left it! Thanks for putting your faith in us, and we hope to see you at a future service appointment!

November 07, 2024

Anthony Garcia was the employee who worked with me. He was very knowledgeable and kind. More

by Bbhoran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Garcia
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Nov 08, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We will be sure to pass on your compliments to Anthony on your Honda service visit! Thanks for sharing, and we look forward to working with you again.

November 07, 2024

I went in as car was sluggish in starting. Advisor went beyond to make sure all was correct More

by P.Rhodes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

It was a good idea to bring in your Honda if it wasn't starting with the same amount of pep. We're glad that your advisor checked it out, and everything is okay. Thank you, and please do not hesitate to reach out if you need service again!

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