Norm Reeves Honda Superstore North Richland Hills - Service Center

Good professional service, my car's A/C is way better, I always come here for my car needs always come here for my car needs More

Fast pace, amazingly quick, great service, Love the energy and felt unpressured when given advice on what i should look into doing soon. energy and felt unpressured when given advice on what i should look into doing soon. More

I have been driving Hondas for 35 years and this was the best service I have had. My service advisor went above and beyond to take care of my problem. best service I have had. My service advisor went above and beyond to take care of my problem. More

I have been pleased with my vehicle purchases (two) and certainly with the service department. I continue to return for service as needed even though there is another Honda dealer closer to me. My sales certainly with the service department. I continue to return for service as needed even though there is another Honda dealer closer to me. My sales experience of last week also went very smoothly and with no surprises. More

TIM KELLAR IS AN OUTSTANDING SERVICE ADVISOR WHOM I HAVE KNOWN AND TRUSTED FOR MANY YEARS TO HANDLE MY SERVICE NEEDS. KNOWN AND TRUSTED FOR MANY YEARS TO HANDLE MY SERVICE NEEDS. More

Great Service, especially when you make an appointment in advance. The Norm Reeves facility is very nice. advance. The Norm Reeves facility is very nice. More

It is a very good dealership, everyone is very professional and helpful in the service. professional and helpful in the service. More

Not good service, they told tore rotation but they didnt do the tire rotation but invoice issue mentioned as issue is resolved. I recommend not to go again do the tire rotation but invoice issue mentioned as issue is resolved. I recommend not to go again More

Brought my 2014 honda accord in for starter issue. Was given a quote for $4000. Was told needed new starter and an entire wire harness for my car. Was told they wouldn't warranty the starter unless I Was given a quote for $4000. Was told needed new starter and an entire wire harness for my car. Was told they wouldn't warranty the starter unless I got the entire harness. I said NO replace only the starter. That fixed the problem. Trying to force me to get other work done is unethical. I expected better from a Honda dealer More

my recent experience at your dealership, which unfortunately was the worst I have ever encountered. I have been a loyal customer for years, even driving from Arlington to this location for service unfortunately was the worst I have ever encountered. I have been a loyal customer for years, even driving from Arlington to this location for service because of the outstanding customer relationship I had come to trust. My recent visit related to my 2010 civic has completely eroded that trust. The service member did not thoroughly explain the issues with my car in layman's terms, making it difficult for me to understand the problem and the associated costs. He seemed more concerned with reminding me that our phone conversation was on a recorded line, which did nothing to address my concerns or help me make an informed decision. This experience has left me questioning the quality and integrity of the service department, and I am deeply disappointed. I hope this feedback can be used to improve the customer experience moving forward. More