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Norm Reeves Honda Superstore North Richland Hills - Service Center

North Richland Hills, TX

4.6
2,994 Reviews
Call Service Center (817) 345-6175

2,994 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center

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December 27, 2024

Good inventory selection and friendly salespersons, plus a very good service department that care and value your time. The Bistro in the lobby always has something good cooking. More

by Gary_C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 30, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We like to think we have it all between our great selection, friendly team, and yes, even our bistro. We're glad you found everything was worthy of your 5 star rating! Swing by for a bite whenever you need service or have questions about your ride!

December 27, 2024

Always amazing experience. Employees are always ready to help. Customer going on 5 years now! More

by Destany
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Garcia
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Dec 30, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

hanks for trusting us with your automotive needs, Destany! We’re thrilled you had a great experience. Stop by again any time and we'll be happy to help!

December 26, 2024

I took my car in for service and a recall. As always I was take care of quickly. Zach, my service technician makes sure I stay informed about my car’s progress. More

by Ratliffjoanna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zackary Frausto
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Dec 27, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Our service crew always aims to please, and Zack brings his A game every day! We're happy you chose us to attend to your car's service needs. Whether it's routine maintenance or something pressing, give us a call and we'll be happy to help again!

December 26, 2024

My needs were addressed very professionally. Dennis also listened to my concerns and didn’t take it personally. More

by amytice3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis
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Dec 26, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Dennis puts on a masterclass every day, and we're glad you got to see it in action! Thank you for rating us 5 stars, Amy, and we hope to work with you again soon. Enjoy your next trip!

December 26, 2024

This center is very clean, organized and well managed. Everyone is very polite and kind as well. More

by Lcostello67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Billeaud
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Dec 27, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We're proud of our facilities and are glad you appreciate them, too! It's a clean and comfortable area, combined with friendly experts, that makes us a great place to do business. Come see us again any time! We'll be happy to help you find a great new Honda or keep your current car in excellent condition.

December 24, 2024

Norm reeves Honda is very professional and Tristan shows. the dealership at their finest! He gets straight to the point which I really like and doesn’t mince words. Thanks for hiring this man. He may be young More

by Ann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 24, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Hi Ann, and thank you for taking the time to review us! Tristan is a solid member of our team, and we're happy to see his hard work earned your 5-star rating. We're always ready to make sure you and your car are taken care of, so stop by any time!

December 24, 2024

The service was exactly what I needed and my service provider, Eric, was extremely helpful. More

by sydneyramos8139
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Martinez
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Dec 24, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thanks for sharing your kind words for Eric! The rest of the team is happy to have him aboard thanks to amazing customer service and expertise. Whenever you need our help, give us a call!

December 24, 2024

Anthony was very helpful. He was professional and kind in our dealings. I will come back based on his service. More

by ccopelandtaxconsultant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Garcia
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Dec 24, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We're thrilled to hear your story! Anthony's professionalism is always a boon to the team, and we're glad you got to experience it for yourself. Our service specials make maintenance even easier; be sure to check them out!

December 24, 2024

Not being informed how long a service will take and waiting 2 hours for an oil change. More

by fragarcia16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Antonio Garcia
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Dec 24, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We apologize for the wait in our service center; our team knows that your time is important! We'd like to hear any other feedback you have for us. Give us a call whenever you have a moment. Thank you!

December 24, 2024

The service transaction was positive in every regard! I especially appreciated the professionalism and my dealer representative being attentive to my needs! I was comfy in the waiting area and it was an More

by kute-k
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 24, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

That's awesome to hear! Every time we hear about a great story like yours, it motivates us to keep up the great work. We hope to see you again soon- in the meantime, drive safely!

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