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Norm Reeves Honda Superstore North Richland Hills - Service Center

North Richland Hills, TX

4.6
2,711 Reviews

2,711 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center

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February 27, 2025

Norm Reeves Honda and Tristian were very helpful. Service was quick and customer service is unmatched. Thank you! More

by alicia.b.braun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Tristan is getting a lot of love today, and we're here for it, Alicia! We appreciate you giving us a lot of compliments after your Honda service visit. If you want to request him again, make sure you let us know because he's very popular. Thanks so much!

February 27, 2025

I do not trust this dealership anymore. They are either disorganized and don't check things properly and/or they do find ways to screw you over on purpose. They have messed up multiple time More

by Honda Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
Feb 28, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

To serve you better, we'd like to find out more details about your dissatisfaction with our dealership. This will enable us to improve necessary services to give loyal customers like you a five-star experiences. Your feedback will be very valuable. If you like, please send an email to Macon Huntsinger at macon.huntsinger@normreeves.com for sales concerns or our Fixed Operations Manager, Richard Meneely, at richard.meneely@normreeves.com regarding service. Thank you.

Feb 28, 2025 -

Honda Customer responded

I completed the survey they give you after getting service done. Somebody in the service department should be aware. This review is meant for consumers.

February 26, 2025

This week's appointment went very smoothly. Quickly met with service advisor. Recall work completed as planned. More

by Charlie Plumlee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda
Feb 26, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We're pleased that your Honda service appointment for a recall went so well, Charlie! It's important to take care of recall repairs as soon as you can to make sure you can travel safely. Sounds good that it was a quick appointment, too. Thanks for stopping by!

February 26, 2025

Quick and easy to drop off. Love the updates via email which let's you select additional services that are recommended. Convient way to pay ahead before you pickup More

by Collier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy
Feb 26, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

It sounds like you've taken advantage of our virtual services when you bring your Honda in for service. That's awesome! Email updates can ensure that you have a good idea when your car could potentially be ready. Thanks for putting your trust in us! Remember that we also have service specials you should check out before you visit next time.

February 26, 2025

Excellent customer service! They finished my car earlier than promised and fixed all the issues. Management and service advisor very professional and knowledge. I have a Toyota More

by Kiko84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We're flattered that you prefer our Honda dealership to service your Toyota Camry! This confirms that we're capable of taking care of any make and model, and we welcome you to return any time. Thanks so much, and we look forward to serving you for many more miles and years to come!

February 26, 2025

They are always answer all my questions and the service is pretty quick for how busy they are! More

by Pretty_Nikol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zackary Frausto
Feb 26, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Even though we're busy, Nikol, we always have time for our customers! We're pleased that has been your experience with us. Hopefully, we can provide you with the same high level of service next time. Feel free to schedule your next appointment online. Thnak you!

February 26, 2025

Will not use for service again. I hauled my car there and after spending 5000 dollars to get my car out They didn’t fix the original problem. It is still sputtering like it did when More

by Timastout
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amanda
Feb 26, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We're concerned about your vehicle's continuing issues and would like to address them, Tim. To resolve the issues and ensure that your vehicle is in good shape, please get in touch with our Fixed Operations Manager, Richard Meneely, at richard.meneely@normreeves.com. Thank you.

February 26, 2025

Helping their customers each and every day to make sure they are comfortable working with Norm Reeves Honda. More

by wasimashar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

That's nice to hear! We want our customers to be happy and satisfied with the services we provide. If you choose to wait for your car, remember that we have a fantastic coffee and beverage bar you can enjoy in our waiting area. Thanks so much!

February 26, 2025

Norm reeves lacks in service and communication. They throw parts at a problem instead of properly diagnosing the vehicle, then they expect you to pay for their trial and error unless you speak up. More

by Mbuckleymarkos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Elizabeth French
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas
Feb 26, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We're disappointed that you have been dissatisfied with the service that your Acura has received at our dealership. Since we value you as a customer, we'd like to discuss these issues with you. Please reach out to our Fixed Operations Manager, Richard Meneely, at richard.meneely@normreeves.com. Thank you!

February 26, 2025

I recently had my vehicle serviced at Norm Reeves Honda, and while the cost was on the higher side, I continue to trust them because they consistently take great care of my car. The service team is professi More

by Agent007Gt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate you sharing your experiences with our dealership when it comes to servicing your Honda! This gives us a sense of pride and encourages us that we're providing the right level of service. Remember that we also have service specials that you can consider. Thanks so much!

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