Norm Reeves Honda Superstore North Richland Hills - Service Center

Dennis and Elizabeth are awesome. They are always informative and quick to answer questions. Thank you. They are always informative and quick to answer questions. Thank you. More

Dennis Williams did a great job. Explained everything and got job done fast. I have title confidence in Dennis keeping car running for a long time Explained everything and got job done fast. I have title confidence in Dennis keeping car running for a long time More

Great experience. Always takes great care ands communicates well. Had Tristan as service advisor he was spot on. Always takes great care ands communicates well. Had Tristan as service advisor he was spot on. More

Quick service department. Our service advisor was awesome. Service tech did great job checking out our car. Our service advisor was awesome. Service tech did great job checking out our car. More

I received excellent, compassionate service. Tristan worked with me in an unusual situation, being my extended warranty chose not to pay for a covered repair. He was respectful and positive. Tristan worked with me in an unusual situation, being my extended warranty chose not to pay for a covered repair. He was respectful and positive. I would use NRH /Tristan in the future. I have shared my experience with others and highly recommend Tristan. More

Took longer than expected xxx xxx xxxxxz xxx x x xxx xxxxx x x xz xxxxx x x xz More

Amanda Fritz was our arrive advisor, and we really like her. We got our van in and out same day - that’s always a bonus. her. We got our van in and out same day - that’s always a bonus. More

I have been coming to this shop for over 2 years now because I was hoping I could trust this dealership. When I first came, it seemed good, but as time went by, I was seeing a lot of “recommendations” t because I was hoping I could trust this dealership. When I first came, it seemed good, but as time went by, I was seeing a lot of “recommendations” that “needed” to be fixed or it could hurt my car in the long run. I went with the recommendations but I noticed when I come one time and told a problem, even if it’s not fixed, they will mention a different set of “problems” the next time. It’s always something major and something that costs a lot of money. I even brought my car in on 2 separate occasions to be fully inspected so I can get the “actual” issues in order to take care of them at one time. I was also willing to keep me car there for as long as they needed. Each time I got it some, something “new” would be a problem and they would want $169 to do ANOTHER diagnostic, yet, it should have been done the other times. Bottom line, I took it to another mechanic and they hooked up my car and saw nothing that Honda said was a problem. He said my car was actually in really good condition and I elected to do a regular maintenance suggestion (spark plugs). Honda wanted to charge me $414 for that service alone but with all the other “maintenance” they suggested, it would have cost me $1931 with supplies being $75, parts being $443 and labor being $1306. I saved so much time, money and aggravation when I went to this other shop. The complete price for my spark plugs and labor was $185. I normally stay VERY loyal to Honda (owned Hondas since 1999) and go to them for maintenance, but it’s lacking honesty and integrity just to turn a profit, which is hurting their clients. Instead of doing legit business at an affordable price and keeping a steady clientele, they force us to go elsewhere and they will lose their business permanently. Hopefully things improve eventually. More

Advisor kept me informed and proved information that allowed me to make decisions about what additional work I wanted done besides the regular maintenance. allowed me to make decisions about what additional work I wanted done besides the regular maintenance. More

Outstanding Customer Service, facilities, amenities, and above all the Staff. Tommy L. and Nick are both amazing. They went above and beyond to ensure that my care and I were well taken care off. above all the Staff. Tommy L. and Nick are both amazing. They went above and beyond to ensure that my care and I were well taken care off. More