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Norm Reeves Honda Superstore North Richland Hills - Service Center

North Richland Hills, TX

4.6
2,980 Reviews
Call Service Center (817) 345-6175

2,980 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center

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February 12, 2025

Great service, fast turnaround. Associates were attentive and polite. I was contacted via text and email. More

by Brendamolina019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 12, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

It sounds like you received communication regarding your service visit all the way around, Brenda! We're pleased that you felt satisfied with the service experience you had and how fast it was. Thank you, and remember that you can schedule your next appointment online!

February 11, 2025

I always have great customer service and my car is serviced on a timely manner. More

by castillomtd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Billeaud
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Feb 12, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Welcome back to our service center! We appreciate your loyalty and that your car always receives quick service. Please let us know what was lacking in our service so that we can make improvements where necessary. Thanks so much!

February 11, 2025

Lacking customer service response and updates in the service department. Otherwise good service work done. More

by 93CB7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Wright
3.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Flores
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard in service department
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Feb 12, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We pride ourselves on consistent communication and understand how frustrating it is that you did not receive that type of attention. We appreciate you bringing this up, and we will discuss this with our service team to provide you with a five-star experience next time. Otherwise, thanks so much for the thumbs-up on your service experience . If you have any other questions, please reach out to our Fixed Operations Manager, Richard Meneely, at richard.meneely@normreeves.com. Thank you.

February 11, 2025

Anthony Garcia did amazing on my service and provided the best feedback on what needed to be addressed. More

by BlaytonC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Garcia
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Feb 12, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Cheers to Anthony! We're excited to read this news and that you had a fulfilling service visit for your Honda. Remember that we also have service specials that you can take advantage of to add to the value of your next visit. Thank you!

February 11, 2025

Great service center. Friendly agents and convenient location. A plus that early hours are available for service. More

by tifflexi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Crean
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Feb 12, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

The early bird gets the worm so that's why we have our early hours for those who can't drop off their cars after a certain hour. It's just one of the many perks we provide to our customers like the beverage and coffee bar and Express Service program. Thanks for bringing your Honda in, and we can't wait to see you again!

February 11, 2025

I waited at the dealership for my state inspection. It was clean, quiet and they offered water/coffee. More

by Sydney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Fritts
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Feb 12, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We're pleased that you were comfortable while you waited to get your car inspected, Sydney! We hope that it went well, and your car is performing at its best after the check-up. Thanks for putting your trust in us!

February 10, 2025

Poor communication. Had vehicle from Friday to wed & said it was a bad fuse. Unacceptablr More

by MLBDDAD
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony Garcia
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Feb 11, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate your feedback on the lack of communication and delays regarding the service diagnosis of your Honda. Since we value you as a customer, please reach out to our Fixed Operations Manager, Richard Meneely, at richard.meneely@normreeves.com to express your concerns. Thank you.

February 10, 2025

Anthony was very helpful and went above and beyond! I made an appointment to get a tire replaced. The tire was never ordered and Anthony made sure to put a rush on it and was delivered and replaced in More

by a.dickinsin05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony in service
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Feb 11, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate your patience in getting your tire replaced! We're glad that Anthony could rush the tire order and get it for your car in only two hours. Hopefully, you're enjoying riding around with a new set of wheels. Thank you, and please let us know what else we can do for you!

February 10, 2025

I have purchased three vehicles here and had them serviced here as well. Great service each time I visit. More

by rbrebarr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Crean
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Feb 10, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Your loyalty means so much to us! We're like a family here, and we appreciate you returning to us for both sales and service. What's next? We'd love to know and will be happy to know what we can do for you. Thank you!

February 10, 2025

Great experience. Wish I’d bought my Honda here. Unfortunately my originating dealer will not get back to me with my warranty information. More

by Lacycarroll2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Raja
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 10, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We're sorry to read that, Lacy! Please let us know if we can do anything to help you in retrieving your warranty information. Thanks for the praise on your service visit, and we look forward to working with you again!

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