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Norm Reeves Honda Superstore North Richland Hills - Service Center

North Richland Hills, TX

4.6
2,427 Reviews

2,427 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center

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September 14, 2024

service was quick and done correctly my vehicle was washed and interior was cleaned ready to go More

by Whitworth0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Kellar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elizabeth French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harry Whitworth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your 5-star review! We’re glad you had a wonderful experience and can’t wait to assist you again.

September 14, 2024

Very quick to help check me in and took care of the problems without hesitation. More

by Joniwalk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nichols
Sep 16, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We’re thrilled to see your 5-star rating! We look forward to assisting you with all your future needs.

September 14, 2024

Kay was very friendly and provided excellent customer service for my recent service appointment on my Honda Passport. More

by Mrichfam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kay ?? - Service Dept
Sep 16, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thanks for the amazing feedback! Feel free to visit us anytime—our team is always ready to help.

September 13, 2024

First time service on my Honda and Mike was great on explaining how my present and future needs will be carried out. He was very thorough and said if I needed anything don’t hesitate to call. Thank yo More

by ELVIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Welcome to our Honda service center, Alvis! We're pleased that your first service visit went so well, and we look forward to helping you again. Thank you!

September 13, 2024

Nice easy service, I like them. I get out fast thanks for all your good work More

by L_Mcnieljr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate your great review, L_Mcneiljr! Please let us know what we can do during your next visit to provide you with a five-star experience. Thank you!

September 13, 2024

Zach provided exceptional customer service. He kept me informed at every step which I greatly appreciate. I couldn't ask for a better expense!!!!!!!! More

by NA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Frausto
Sep 13, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

That sounds awesome, NA! We're thrilled that Zach did such a great job servicing your Honda. Please let us know what else we can do for you. Thank you!

September 13, 2024

Zach in service, Kevin O in sales, Evelyn and and Anthony in processing provided outstanding customer service More

by Maryjo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Ortega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hailey Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Issac Moya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Hall
Sep 13, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

That's what we like to hear, Maryjo! We're happy that Zach, Kevin, Evelyn, and Anthony were reasons for your successful service visit for your Honda. Thanks for letting us know, and we hope to see you again!

September 13, 2024

Dennis Williams service advisor He is a rockstar. So kind. Walked into Honda and was meet by Dennis. I told him what the issue was and he quickly got on his computer. He worked it out that they could More

by Diane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Williams 5 stars
Sep 13, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

That's awesome to hear, Diane! We will pass on your compliments to Dennis about his hard work in servicing your Honda. Thanks for letting us know, and we hope you come again!

September 13, 2024

I have been very satisfied with your dealership and especially with Hailey Owens in your sales department. Hailey came thru for me two years ago when I was spending the summer with my son and was in an More

by jane-b
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hailey Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Oh, no! Well, we're pleased that Hailey could help you find a 2018 Honda CR-V that you've been loving, Jane! Thanks for trusting in our team and returning for service. We hope to see you in the future!

September 13, 2024

Thanks to Nick, Nicholas, he helped me make sure i had everything situated for my roadtrip :) More

by Nancy Munoz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick, Nicholas
Sep 13, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We will let Nick know, Nancy, and we're pleased that he could help you with your Honda. We look forward to your return and have fun on your road trip! Thanks so much!

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