Norm Reeves Honda Superstore North Richland Hills - Service Center

Ali and Michael were friendly, courtesy, and helpful. They made the car buying experience great. Would definitely buy from the again. They made the car buying experience great. Would definitely buy from the again. More

It’s never a question where I’m going to bring my vehicle for service. I enjoy every person on the Norm Reeves Honda Service Center team from the intake guys to the advisors to the mechanics, and even to the for service. I enjoy every person on the Norm Reeves Honda Service Center team from the intake guys to the advisors to the mechanics, and even to the kind gentleman who arranges the loaner vehicle when one is needed. Eric has been my advisor for a while now, and I can always rely on him to: -keep me updated, -patiently explain the things I do not immediately understand, -give me a realistic ETA and -recognize me as a person and not a transaction/ number -gift me with the much anticipated choco chip cookie (which reduces the sting of that invoice amount!) More

Always helpful , cooperative, kind, nice, always a great experience and pleasure , I will recommend to as many people as I can experience and pleasure , I will recommend to as many people as I can More

I get all my service done here and they are always so helpful and kind helpful and kind More

I have already done one review? Tristan was pretty busy and unable to get me an uber but your “coordinator” just inside the door to all your maintenance staff took care of me. App Tristan was pretty busy and unable to get me an uber but your “coordinator” just inside the door to all your maintenance staff took care of me. Appointment at 7 am car finished at 4:07pm. Seems like a long time for a safety recall that you have been doing for a while. Good work with getting me an uber in both directions More

Mike is amazing as always. It's a pleasure to bring my Pilot in for maintenance. It's a pleasure to bring my Pilot in for maintenance. More

I was able to bring my vehicle in ,, in the am and got it back the same day. Thank you Michael for getting the repairs made in such a short time. back the same day. Thank you Michael for getting the repairs made in such a short time. More

Good person and good customer service angel is the profesional ond respet the custumer congratulations Bo angel is the best profesional ond respet the custumer congratulations Bo angel is the best More

Great customer Service they take care of their customers with no hassle or issues will recommend with no hassle or issues will recommend More

Brought my new Civic (10 months old, 12k miles) in for two safety recalls (emissions software update and power steering). I really want to hate this dealership because the finance guys are the worst, but two safety recalls (emissions software update and power steering). I really want to hate this dealership because the finance guys are the worst, but if I'm honest this service visit was great. When I set the appointment they told me it could be up to five hours, so I brought my laptop so I could work while I waited. I guess it was slower than they anticipated because I was out of there in an hour--90 minutes tops. Angel Flores checked me in right away and kept me posted with texts and in-person visits to the waiting room throughout. Yes, they did a multi-point inspection and Angel tried to sell me maintenance I didn't need, but I only had to decline once and he dropped it. That's all I've ever wanted! I get these people have a job to do, and I don't mind them doing it--as long as they take "no" for an answer. Same with Joe Hoch. He wandered by and introduced himself and tried to sell me parts or upgrades or something. I declined and he politely left me his card and went on his way. Five stars! A few months ago I got an email from my original salesman, Erik Chipman, with a birthday voucher for a free specialty coffee from their bistro. This was my first time back since receiving it but they redeemed it without question. Sweet! Five stars for Erik for his contribution to my pleasant morning in absentia. On my way out Angel offered me a free cookie. Even though I had not spent a dime at the dealership that day. Such a nice touch. I do think it's a little annoying that this dealership bombards me with requests for reviews after every interaction. But I get that it's a competitive business. And believe me, it's a two way street. I'm ready to uncork a one-star on these guys the moment they give me an excuse. But today was not that day. More