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Norm Reeves Honda Superstore North Richland Hills - Service Center

North Richland Hills, TX

4.6
2,427 Reviews

2,427 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center

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September 23, 2024

Very clean and pleasant. Did not have to wait long time. My car was supposedly to be delivered today washed and it was as not. Other than that, all good. More

by Henryticojr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We truly appreciate your positive feedback! Let us know how we can continue to assist you.

September 23, 2024

Dealership refused to replace the part that was damaged by the parts that caused the damage and under warranty. More

by Ken B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Elizabeth French
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Franklin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Hi Ken, we’re sorry to hear about the inconvenience during your visit and understand your frustrations. Please reach out to our general manager, Richard Lennard, at richard.lennard@normreeves.com.

September 22, 2024

Awesome dealership. Friendly Courteous Helpful. Doesn’t try to push the upsale. Extremely happy I purchased my HRV from NormReeves Honda More

by jerrival
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Your 5-star feedback means a lot to us! We're here whenever you're ready for your next visit.

September 22, 2024

We had our grandsons 2011 CRV serviced recently and tires replaced . They did a nice job Getting it ready for him. More

by Bevlindap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We’re thrilled to see your 5-star rating! Come back and see us soon – we’d love to help you again.

September 21, 2024

I had such a wonderful experience here with Andy Abugoush , he was extreamly courteous, very helpful & knowledgeable . He made the whole process of buying my car so much less painful than I had anticipated More

by Janette Nunley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
(Andy) Emad Abugoush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for the amazing review! We're glad you had a positive experience and hope to assist you again in the future.

September 21, 2024

Great dealership, Tommy goes out of his way to get everything done to help out the guests and is very communicative with whats happening to the vehicle. More

by hunterbef
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Litmixay
Sep 23, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We truly appreciate your 5-star review! It was a pleasure serving you, and we look forward to seeing you back soon.

September 20, 2024

I have always been happy with the excellent service provided by the Norm Reeves dealership. It’s the only place I take my car to for service. More

by Mbea1206
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony (Service Adviser)
Sep 20, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for the 5 stars! We're so glad to hear we met your expectations. We're here to help anytime, so don’t hesitate to reach out!

September 20, 2024

Personnel very kind, explained everything really well. They provided a quick answer and checked every detail in my car. The employee provided good information and was very respectful. More

by maria.pezeshki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Martinez
Sep 20, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for the fantastic review! We're thrilled you had a great experience and look forward to assisting you again soon.

September 20, 2024

Worse experience ever. I was lied to and mislead by my service person after a technician ma mistake. They tried to just pass me off. Seeing I was on crutches and could not More

by Buie144
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hannah Pearson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Hi, we regret to read about your negative experience and understand your frustrations. We would appreciate the opportunity to talk more about this situation with you. Please reach out to our general manager, Richard Lennard, at richard.lennard@normreeves.com

September 20, 2024

It was easy to make an appointment on line Our service advisor Tommy is always helpful! More

by Graczyk0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Lu
Sep 23, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate the 5-star review! We're always here to help—reach out anytime you need us.

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