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Norm Reeves Honda Superstore North Richland Hills - Service Center

North Richland Hills, TX

4.6
2,425 Reviews

2,425 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center

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October 01, 2024

Service completed well. Still missing my part replacement for damage done to door seal. Pending issue. More

by msena777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember technician for oil change. Elizabeth French was going to replace my part pending order.
Oct 02, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thanks for the wonderful review! We hope to serve you again soon.

October 01, 2024

Very friendly and attentive crew. I was in and out in under an hour. No complaints at all! More

by Rhassansmith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate the great feedback! Feel free to stop by anytime.

October 01, 2024

The service advisor has always been friendly and the techs complete the work quickly and accurately. They were even able to fix a key fob which saved me from having to buy a new one. More

by Annette K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary
Oct 02, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Your feedback brightened our day! We look forward to serving you again.

October 01, 2024

Anthony did a great job. The service department did a great job as well. I’ll be back. More

by ward.quinton1
Recommend Dealer
Yes
Employees Worked With
Tim Kellar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elizabeth French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hannah Pearson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Lindley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Issac Moya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Raja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Gerlikoviski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony
Oct 02, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your fantastic rating! We look forward to your next visit.

October 01, 2024

Angel was personable and did what he was able to do for me. The wait time was what he said it would be. More

by lsilvers43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Your satisfaction is our top priority! Thanks for the 5 stars and see you soon.

October 01, 2024

They are the best but they are too far away. The people are all really good but I will probably use David McDavid from now on. Much closer. More

by Wackyjackie11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thanks for the 5-star review! We're always here if you need further assistance.

October 01, 2024

They were very helpful and efficient. Nick was super helpful! I had a great experience. More

by vsavana03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
Oct 02, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We’re so happy you had a positive experience! Come back and see us anytime.

October 01, 2024

Friendly employees and timely oil changes. It’s also nice that they wash my car when they are done. More

by Lynnjessee1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for the 5-star rating! We can't wait to see you again soon.

October 01, 2024

Already did this once. Made appt for warranty work. I live a hour away. Checked in on day of appointment. Did not have warranty part. Wasted my time and gas. Did not More

by markamassey55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know
Oct 03, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We’re sorry to hear about the inconvenience during your recent visit and would like to learn more about it. Please reach out to our general manager, Richard Lennard, at richard.lennard@normreeves.com.

October 01, 2024

Didn't get service done for what is paid for. not going again or anymore. Been a customer for last 8yra, but trust lost in a day!. More

by praveen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Elizabeth French
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda
Oct 03, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We’re saddened to hear about your experience with our service center and would like to learn more about your recent visit. Please reach out to our general manager, Richard Lennard, at richard.lennard@normreeves.com.

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