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Norm Reeves Honda Superstore North Richland Hills - Service Center

North Richland Hills, TX

4.6
2,973 Reviews

2,973 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center

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March 22, 2025

Very satisfied! My boyfriend purchased Honda at this dealership since this is his go to wanted to make it my go to also Friendly and very knowledgeable technicians. More

by Mashella
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Technician service center
Mar 25, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Congrats to you and your boyfriend on the new Honda! We love helping customers find their dream rides, and it was a joy to work with you both on this purchase. If there's anything else you need in the future, ranging from a simple oil change to another vehicle purchase, we'll be here for you both.

March 22, 2025

Great service people Five stars for all people I had contact with. Will recommend dealership to all friends More

by david.scott3745
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Kellar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

That's awesome, David! Thank you for the kind recommendation, and we're glad our commitment to customer service came through. We hope to help you and your loved ones for many years to come!

March 22, 2025

Your commendation for additional repairs included customer statements that I DID not tell the Representative. I only said to inform me about serious issues due to the age of the vehicle. Nothing abo More

by Legopooh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure who it is
Mar 26, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate your feedback and are sorry if there was any confusion or miscommunication regarding your repairs. Would you please contact Richard Meneely at Richard.meneely@normreeves.com so we can discuss this further? Thank you.

March 22, 2025

Everyone was very pleasant and helpful. Amanda kept me updated on the progress of me service while waiting and personally sought me out to up date me. The service was great, as was the over More

by Rainmaker5502
Recommend Dealer
Yes
Employees Worked With
I think her name was Amanda
Mar 25, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Amanda will be happy to hear she delivered a 5-star experience. Thanks! We always want to do the best we can for our customers and reviews like yours inspire us daily.

March 22, 2025

Everyone was very pleasant and helpful. Amanda kept me updated on the progress of me service while waiting and personally sought me out to up date me. The service was great, as was the over More

by Rainmaker5502
Recommend Dealer
Yes
Employees Worked With
I think her name was Amanda
Mar 25, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Amanda will be happy to hear she delivered a 5-star experience. Thanks! We always want to do the best we can for our customers and reviews like yours inspire us daily.

March 22, 2025

Everyone was very pleasant and helpful. Amanda kept me updated on the progress of me service while waiting and personally sought me out to up date me. The service was great, as was the over More

by Rainmaker5502
Recommend Dealer
Yes
Employees Worked With
I think her name was Amanda
Mar 25, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Amanda will be happy to hear she delivered a 5-star experience. Thanks! We always want to do the best we can for our customers and reviews like yours inspire us daily.

March 22, 2025

No sure yet. Have appt on Monday for AC unit. See what they do to make it right. Will advise after that. Rob Haneisen More

by rahaneisen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Vickers
3.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Rob, we’re concerned by your review and would like to learn more about your situation, so that we can help. Please contact Richard Meneely at Richard.meneely@normreeves.com with more information. Thank you.

March 22, 2025

Change in ownership is very evident. Too high of turnover since then. It is clear previous owners ‘Huggins’ was truly focused on customers. Current owners mainly focused on internet rati More

by Busterbear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Totten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hailey Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Kellar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis Williams
Mar 25, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Hello, thank you for sharing your honest thoughts. We're glad that your overall experience was a positive one and will take your feedback into consideration. Honest reviews like yours help us assess how we're doing and continually strive to be better every day.

March 17, 2025

I’m was very happy and satisfied with fue service provided. I highly recommend and will always bring my car to Mr. Michael Wright More

by Rosanna Perez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Rosanna, we’re so glad to hear that you’re happy with the service you received! Michael Wright and our team appreciate your recommendation and look forward to taking care of your vehicle for years to come. Thanks for being part of the Norm Reeves family!

March 17, 2025

My service was amazing. I never have complaints when visiting for service. Very friendly and attentive to my concerns. Thank you More

by kyadrian.dennis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
amanda
Mar 17, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you so much for your kind words! We’re thrilled to hear that you always have a great experience with our service team. Your trust means a lot to us, and we appreciate you choosing Norm Reeves Honda. See you next time!

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