Norm Reeves Honda Superstore North Richland Hills - Service Center

Very professional and appears to be well run. Great customer service. My sales person was knowledgeable and listened to needs. Great customer service. My sales person was knowledgeable and listened to needs. More

Very transparent on everything , honesty and good service. I definitely will look for them next time!! service. I definitely will look for them next time!! More

Zackary was great and really explained everything to me in detail and was ver efficient in the service process! in detail and was ver efficient in the service process! More

I’ve typically found the associates at Norm Reeves to be quite excellent—just very good experiences all around. quite excellent—just very good experiences all around. More

Service advisor Tommy Crean did an amazing job of taking Care of the customer under his care Care of the customer under his care More

I got in/out right away without an appointment. Great service & employees! We even got a cookie on our way out :) Great service & employees! We even got a cookie on our way out :) More

Very prompt service as it only took two hours . No needless upselling and very professional demeanor. No needless upselling and very professional demeanor. More

Dealership like a car doctor which means a relevant and accurate diagnosis specific to the car. Instead I was given a list of repairs recommended based on some common and yet some arbitrary recommendations accurate diagnosis specific to the car. Instead I was given a list of repairs recommended based on some common and yet some arbitrary recommendations without even checking the car yet. As a human being, one would apparently hate this type of physician. And unfortunately so would a car. Just one example to make the point: tire rotation was recommended right away. I mentioned my car doesn’t drive that much and then the tire thread was measured. No surprise they are exactly the same between rear tires and front ones. Of course the service is extremely slow. I noticed it was not that busy at the day but it still took 3 hours or more to complete a simple and routine job. Lastly the guy ( not the original service gentleman) was very adamant about overcharging beyond what had been agreed. In summary the service seems not trustworthy. The customer drives away with more uncertainties about the car. More

Great customer service. Professional, kind and knowledgeable people. Did not make me wait long hours and were up front with me from the start. Did not have to pay unnecessar Professional, kind and knowledgeable people. Did not make me wait long hours and were up front with me from the start. Did not have to pay unnecessary fees. More

Tommy L. Is exceptional!! I am a Leader Developer at my workplace and I was amazed by his awesome customer service skills. He seemed genuine and really made Is exceptional!! I am a Leader Developer at my workplace and I was amazed by his awesome customer service skills. He seemed genuine and really made my experience awesome! You are highly blessed to have him on your team! I can honestly say this is the first time I ever left after having an oil change anywhere that I thought several times afterwards, Man! That was Great service! I will be back, and I hope he is the person that assists me. Great job, Tommy! You are gold star material! Keep it up! More