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Norm Reeves Honda Superstore North Richland Hills - Service Center

North Richland Hills, TX

4.6
2,971 Reviews
Call Service Center (817) 345-6175

2,971 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center

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April 10, 2025

2 hour wait for an oil change seems excessive given the early hour of my visit and the volume of cars you were servicing. More

by Gafunke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Hello, thank you for sharing your honest feedback. We're glad that your experience was positive overall and do apologize for the wait. We appreciate your patience and understanding.

April 10, 2025

The consultant that worked with me was very polite and informative. When I come back I'll be asking for him again More

by Mgarcia08196
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 11, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We're happy to hear this! Angel truly lives up to his name, and we know he'd be pleased to work with you again. Thank you!

April 10, 2025

Good but always takes so long just to get an oil change. And expensive for it More

by mlashurst1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad something. 5 stars
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Apr 11, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Hi, thank you for your honest feedback regarding your service visit. We regret that your oil change took longer than expected and appreciate your patience. Your input is essential as we strive to improve our processes and provide better value, and we hope to exceed your expectations on your next visit.

April 08, 2025

The staff was highly attentive and knowledgeable, providing thorough answers to all my questions. Great service More

by Fam.Barreto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Issac Moya
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 09, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Thanks for the awesome review! We’re thrilled to hear that our team made such a positive impression with their attentiveness and expertise. Providing great service is what we strive for, and it’s wonderful to know you felt well taken care of. Give us a shout if you need any further assistance!

April 08, 2025

They have Great service they are always very helpful and attentive! Definitely recommend to everyone More

by lesslyromero246
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Martinez
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Apr 09, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Lessly, thanks so much for your fantastic review! We're thrilled to hear that you had a great experience with our team and found us helpful and attentive. That's part of what makes our team so great. Look forward to helping you again in the future!

April 07, 2025

Alex was very knowledgeable and kind and helpful. He greeted me with a smile and treated me with utmost kindness and respect. I have used Norman Reeves exclusively for service on 2 Hondas I currently More

by jerryghizzoni
Recommend Dealer
Yes
Employees Worked With
Please send me a survey and I will fill it out asap
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Apr 08, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

It's wonderful to know Alex's warmth and knowledge made your experience memorable. Your loyalty means a lot to us, especially since you've entrusted us with the care of your Hondas more than once. We can’t wait to welcome you back—please check out our accessories and Honda Tire Store if you need them!

April 07, 2025

Great experience as always. I hate I can not just say that in less than 15 words More

by david.scott3745
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Kellar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 08, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Your review perfectly sums up our commitment to service, David—thank you for capturing the essence of what we do! We’re delighted you had a great experience every time you visit. Your support inspires us to continue making every interaction count.

April 07, 2025

I was very satisfied with the service on my vehicle. My service advisor was very courteous and extremely helpful. More

by Runeasy29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 08, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Hello! We're thrilled that your service advisor made you feel completely taken care of with courtesy and expertise, handling every detail with care. We're here to serve you, from maintenance to a friendly chat over a refreshing beverage from our coffee bar.

April 06, 2025

I’ve purchased two vehicles from Norm Reeves in the last 8 years. The buying process was easy and quick. I was given a fair price for my trade-ins. More

by Jbgrab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 07, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We're elated to hear that our service once again exceeded expectations! Thanks a lot. We'll be here whenever you need us, and we hope you'll spread the word among your circle about the great experience you had. We'd love to help your friends like we helped you!

April 05, 2025

Said battery was bad! Actually positive cable was completely loose, and my battery was actually good. Very POOR mechanics at Norm Reeves More

by W_Thurlow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony
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Apr 08, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We're sorry for any inconvenience you experienced during your recent service. Your satisfaction is important to us, and we’d like to make things right. Please feel free to reach out to our Fixed Operations Manager, Richard Meneely, at richard.meneely@normreeves.com, so we can discuss your concerns further. 

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