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Norm Reeves Honda Superstore North Richland Hills - Service Center

North Richland Hills, TX

4.6
2,425 Reviews
Call Service Center (817) 345-6175

2,425 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center

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October 10, 2024

NRH Superstore provides efficient and quality service for my vehicle. Customer service has always been polite, knowledgeable and engaging. I will continue being a customer. More

by Jaybridge42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda in the Service Dept.
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Oct 10, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your kind review! We hope to welcome you back for future visits.

October 10, 2024

More and more Impressed with Tristan Performance. I Will not use any other advisor :) he’s Top Tier, Great Work! More

by Breezbri791
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 10, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

It’s wonderful to hear you had a 5-star experience! We're here anytime you need us.

October 10, 2024

There were no issues with the service. But there is al days scope for improvement. More

by Rijraf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Williams
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Oct 10, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We’re so happy to hear your feedback! We look forward to helping you again soon.

October 10, 2024

Nice dealership! Wait time was minimal. The Cafe serves good food and a variety of drinks. My service advisor Nicholas was the best! I have never had an issue. More

by Nlucano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas-service advisor
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Oct 11, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We’re so happy to see your 5-star review! Please feel free to reach out anytime you need us.

October 10, 2024

Dennis was my service manager who did a great job in helping fix my rear breaks More

by drscottbarnett72
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Williams
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Oct 11, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your wonderful feedback for Dennis and our team! We’re here for you whenever you need us.

October 10, 2024

Disconnect between service advisor and techs. Important vehicle info not passed/received. Music in waiting area/cafe way too loud. More

by Lary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Crean——5stars
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Oct 11, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for sharing your feedback. It gives us the opportunity to improve. We hope to see you again soon!

October 10, 2024

Great job getting The work done as promised, and in a short amount of time More

by Scottabraham
Recommend Dealer
Yes
Employees Worked With
Michael Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 11, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for taking the time to leave a 5-star review! We’re always here to help—stop by anytime.

October 10, 2024

Manager very rude person, advisor also was nice at the beginning but suddenly started to text me in rude way. Never going back to that place even that i was going to so the service that was recommended b More

by sritagomez14
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Erick martinez
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Oct 24, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We’re frustrated to hear about your experience in coming to our dealership for service for your Honda, sritagomez14. We appreciate your feedback and will address this with our service team to ensure better communication and respect throughout the process. If you ever reconsider, we’d love the opportunity to provide you with the service you deserve. Thank you.

October 09, 2024

They dealership was very clean and efficient in all the services requested on the day of the visit. More

by James Lee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Lit
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Oct 09, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We’re so glad you had a 5-star experience! Please don’t hesitate to reach out anytime you need us.

October 09, 2024

Anthony provided exceptional service during my state inspection at Honda—efficient, friendly, and highly professional! More

by Ericdz0895
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Garcia
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Oct 09, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

It was a pleasure assisting you! Thank you for the 5 stars and we look forward to your next visit.

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