Norm Reeves Honda Superstore North Richland Hills - Service Center

They are great at being clear on what needs to be done and what can wait. and what can wait. More

The Honda specialist was professional and knowledgeable. He provided excellent customer service in all facets of the visit. He provided excellent customer service in all facets of the visit. More

Excellent service! Thank you Anthony Garcia! You listened to what I needed and got it done fast. Thank you Anthony Garcia! You listened to what I needed and got it done fast. More

Appreciate the trip checkup - even though I was not due for full service they checked my car for full service they checked my car More

Excellent service also very satisfied with technician Tim Kellar Will continue to use your service. Kellar Will continue to use your service. More

I love this dealership & the team. Everyone is friendly & helpful. I didn't buy my car thru them, but that is where I take it to be serviced. Everyone is friendly & helpful. I didn't buy my car thru them, but that is where I take it to be serviced. More

We had a wonderful experience working with Amanda Fritts at Norm Reeves Honda. We had a transmission system issue and had received a quote from a shop for $8,000+ in repairs. I called Grapevine Honda first at Norm Reeves Honda. We had a transmission system issue and had received a quote from a shop for $8,000+ in repairs. I called Grapevine Honda first to check on warranty and the man at the service department lied and said that there was NO warranty. I had the feeling he didn't even look up the VIN I provided to him because he responded so quickly. I decided to give Norm Reeves Honda a call and Amanda Fritts answered, immediately looked it up and advised me that there IS IN FACT an extended warranty on the torque converter. She set up an appointment to get our vehicle in as soon as possible and arranged an Uber and then eventually a loaner vehicle for us while repairs were being made. She provided superior customer service communicating clearly and working through our concerns. She even coordinated other work we needed done on the vehicle. Amanda cares about the customer and treated us like family. Thank you Amanda and Norm Reeves Honda! More

The service was completed within the estimated time given by the service writer. They washed and vacuumed the car. by the service writer. They washed and vacuumed the car. More

Ever since Huggins sold to Norm Reeves service has been horrible. Atrocious. Huggins had people there that had actual relationships with customers & valued them. I have bought 2 cars from this dealership & horrible. Atrocious. Huggins had people there that had actual relationships with customers & valued them. I have bought 2 cars from this dealership & I will NEVER again give them business. I will also tell all of my family & friends who drive Honda not to go there. More

Lack of transparency in terms of documentation provided after service. My alignment was out of spec after service, and I was unable to verify that until I requested documentation two times. after service. My alignment was out of spec after service, and I was unable to verify that until I requested documentation two times. More