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Norm Reeves Honda Superstore North Richland Hills - Service Center

North Richland Hills, TX

4.6
2,717 Reviews

2,717 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center

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January 15, 2025

Had another great service experience. My Honda had a recall and they called me to schedule the appointment. I took the car in early to drop it off. They gave me a ride home and did a mu More

by Dougscan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Billeaud
Jan 15, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We're a fan of this five-star review, Doug! It sounds like a thorough service visit for your Honda, including the necessary multipoint inspection. Thanks for letting us know, and you can easily make appointments online!

January 15, 2025

Tommy Crean got me in and out in less then hour and half. Great service! More

by Krgreen50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Crean
Jan 17, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Ninety minutes sounds like a reasonable time for a service appointment for your Honda! Thanks for letting us know, and we hope to serve you again. Feel free to schedule your next visit online.

January 14, 2025

I have had nothing but good experiences at Norm Reeves Honda because of my service advisor Tommy Lin. True professional and knows what he is doing. If you go to Norm Reeves for servicing then you should h More

by R.Appelbaum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Lin
Jan 14, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate your loyalty regarding our service department and especially Tommy! He will be happy to hear this, and we're glad that you can count on him to work on your Honda. When you're ready for another appointment, remember to review our service specials to sweeten your visit. Thank you!

January 12, 2025

Tommy Litmixay was very friendly and courteous however I also had the tires rotated but wasn’t informed that the charge didn’t include balancing which I thought was very odd. I’ve never had tires rotated bu More

by Toprf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Litmixay
Jan 13, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate the heads up about your service concerns regarding the tire rotation you recently had. To discuss your tire service in more detail, please contact our service department. Thank you, and we hope to hear from you soon!

January 11, 2025

I had a very good experience as i usually always do. Tommy's customer service was A plus; he was very patient and professional. He is truly an asset to your organization. More

by Dalemeo212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Litmixay
Jan 13, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We give this review an A+! Thanks for your loyalty and the stellar review for Tommy. To make the most of your service visit, review our service specials. See you next time!

January 11, 2025

Good clean. wonderful great good customer service.like that they have free coffee and food More

by Hickre16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Snacks and refreshments are on us! We're glad that you could take advantage of these perks. Remember that your service can be that much sweeter when you consider our service specials. Thanks so much, and we're here to serve you!

January 11, 2025

Very Courteous and friendly. Always Kept me updated on the status of my vehicle through text messages. More

by Dave.Kelley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Beevers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We're so pleased to read your review, Dave! We're happy that our service staff gives you regular updates when you bring your vehicle in for service. Remember that, if you're in a rush, we can accommodate you with Express Service. Thanks for letting us know!

January 11, 2025

Michael Wright took excellent care of both my car and me. Thank him for me. More

by John-Kelley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rhett Valentine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We will have to let Michael know about your satisfaction with the service visit you had for your Honda, John! If you need service in the future, you can schedule an appointment online, and you can request Michael. Thank you!

January 10, 2025

My guy who helped me was great. Gave me constant updates and didn’t make me get repairs that were not needed More

by Scottieboy.Peterson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward was amazing
Jan 10, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

That's the kind of service we like to provide to customers like you, Scott! Regular updates will ensure you know the status of your Honda. Thanks so much, and remember that we always provide service specials. Make sure to take a look!

January 10, 2025

Norm Reeves dealer employees works just fine as others. No different, I would expect more enthusiasm with customers like me More

by dkjguyen78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jalynn’s Bledsaw
Jan 10, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Your feedback is valuable to us, and we will bring that enthusiasm back to our service department! Thanks for letting us know, and we hope to supply you with a five-star experience next time. See you soon!

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