Norm Reeves Honda Superstore North Richland Hills - Service Center

Mario was really helpful with the service. It was really cool that I could get a uber home and back and didn't have to wait at the dealership. 10/10 experience. It was really cool that I could get a uber home and back and didn't have to wait at the dealership. 10/10 experience. More

Their service was patient and thorough, the waiting time was short, and I was very satisfied. was short, and I was very satisfied. More

Everyone is friendly. They made sure to clean my car well. They completed my oil change. They made sure to clean my car well. They completed my oil change. More

I was unhappy this Saturday when I take my car for oil change, I started driving on the freeway and my hood it was making some noise I stopped and noticed they don't lock the hood. next day I have m change, I started driving on the freeway and my hood it was making some noise I stopped and noticed they don't lock the hood. next day I have my light on about a low presure on one of my tires this is the 2nd time when they rotated tires they don't calibrated and I have the light on More

Things went good. I have no complaints. The worst part is being pestered about a survey. I have no complaints. The worst part is being pestered about a survey. More

Cody was exceptional and very thorough with explaining things at my service I highly recommend him for your go to guy on your car needs things at my service I highly recommend him for your go to guy on your car needs More

No complaints The advice was specifically about the work About the recall for which I scheduled the appointment About the recall for which I scheduled the appointment More

As far as we can tell, the service was completed in good shape. Two suggestions to help you: [1] double check the brake fluid replacement records for the VIN # since it was recently completed. [2] The remai shape. Two suggestions to help you: [1] double check the brake fluid replacement records for the VIN # since it was recently completed. [2] The remaining red-colored, 100k-mile items for 'immediate attention ' are still 25k miles away, not truly immediate, of course. A novice customer would likely be alarmed at the $4k+ service list presented – better, perhaps, to yellow code them or simply show them as 'recommended/upcoming'. It's an opportunity to avoid the hard sell and take a softer or partnership style approach while differentiating your service department from the mass out there. Then, over deliver to increase trust and loyalty. Thank you for helping us maintain our vehicle. More

My car light came back on, there's a grease stain on my leather. My car was filthy too. leather. My car was filthy too. More

Was told I need a low pressure fuel pump $1200. Was told i should get the car back by Friday. I had to call the service department at 5pm to get an update only to be told it also need a high pressu Was told i should get the car back by Friday. I had to call the service department at 5pm to get an update only to be told it also need a high pressure fuel pump $1800. No communication. My previous experience is similar. AC issue was told the issue was fixed, a few days later it started doing the same thing they said they repaired so I had to pay additional money to get it fixed. Needed the splash guard under the engine replaced, your people just put in bolts with washers only to have it fail. Again we had to bring it in 2 additional times and I requested to see the repair and was told they didn't replace it initially. Wow! You service team needs up to date diagnostic equipment and better trained technicians if this is how it works. Better communication from Amanda would be good along with Tony Lit. More