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Norm Reeves Honda Superstore North Richland Hills - Service Center

North Richland Hills, TX

4.6
2,425 Reviews

2,425 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center

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October 18, 2024

Excellent service with not a long time to wait. I’ve been buying and taking my Hondas there for years. More

by Higman1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hailey Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elizabeth French, Anthony Garcia. It’s 5 stars for both.
Oct 21, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for the excellent review! We value your business and can’t wait to assist you again.

October 18, 2024

No communication, broke my car more, multiple visits to the dealship, took 6 months to get a part More

by Wbaran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Angel Flores
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We apologize for the inconvenience and understand your frustration. Please reach out to our general manager, Richard Lennard, at richard.lennard@normreeves.com at a time that works for you.

October 17, 2024

Tristan Rivas took care of my service, very professional and polite like always. Thank you More

by Jannett0114
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We're grateful for your feedback! It's great to hear that Tristan provided great service during your visit. Please visit us again soon.

October 17, 2024

Satisfied why repeat my words xx xx xx xx xx xx xx xx xx xx More

by Pomeroyjim
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Kellar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for taking the time to leave a review. Let us know what we can do to provide a 5-star experience on your next visit!

October 17, 2024

Excellent reception, faster service than promised. Even when bad news it’s delivered professionally. I’ll be back! More

by Betsy.allaire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

So glad you enjoyed your time with us! We're here for any future needs.

October 17, 2024

I appreciate the level of professionalism and efficiency provided! Zackary Frausto went the extra mile to service my car even without an appointment. Thanks More

by LP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary Frausto
Oct 18, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for the five-star review and your positive works about your experience with Zachary and our service team! We hope to help you again with your future service needs.

October 17, 2024

Norm Reeves Honda has taken excellent care of my needs and Tristian has been very accommodating and pleasant to work with More

by Kdstaley1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for the five-star review and the positive words about your experience with Tristan and our team! We appreciate the feedback and hope to help you again with your future service needs.

October 17, 2024

Service was fast and customer service was excellent. Service advisor was very helpful with the process More

by Santos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you, Santos! We appreciate the five-star review and are happy to hear about your positive service experience.

October 17, 2024

I was able to get an appointment quickly for my preferred time. Service was done promptly and staff was friendly and knowledgeable. More

by Kpekala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Kellar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your five-star review! We appreciate the positive feedback about your service experience and hope to help you with your future service needs.

October 17, 2024

Pretty fast and convience explain detail what i need to do on my car. Will come back More

by Rickytmh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana Krupansak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for the positive feedback and the five-star review! We greatly appreciate it!

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