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Norm Reeves Honda Superstore North Richland Hills - Service Center

North Richland Hills, TX

4.6
2,710 Reviews
Call Service Center (817) 345-6175

2,710 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center

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March 08, 2025

Dealership is always clean and professional. I was a service director for a large auto dealership group and it is good to see a group that employs enough people to serve the customer. More

by Stencefam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 07, 2025

I appreciate the Uber rides bring free on my recall issue. Thank you once again. More

by Dvdafly
Recommend Dealer
Yes
Employees Worked With
Scott
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Mar 07, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We're glad that you could take advantage of the complimentary Uber rides! Sometimes, it just doesn't make sense for you to stay, especially for a recall repair that may be more complex. Thanks for letting us know, and we'll see you soon!

March 07, 2025

When I arrived someone was there to great me and like always great service was provided More

by Edith T.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis García and Alexander Tavira
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Mar 07, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

That sounds like a great start to a satisfying service appointment for your Honda, Edith! If you want to learn what may be next on the table for your car, feel free to consult with a member of our service team. Thanks so much, and we can't wait to help you again!

March 07, 2025

While the repair was done as promised, I was disappointed to find the splash shield that was taken off laid in back of my vehicle. More

by TomPryor
Recommend Dealer
Yes
Employees Worked With
Dennis Williams
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Mar 07, 2025 -

TomPryor responded

Is putting the part replaced a policy of Norm Reeves Honda. If so, not being informed of that is disappointing.

March 07, 2025

The service department has failed me three times in last 3 months. Over promised expectations More

by TomPryor
Recommend Dealer
No
Employees Worked With
Larry Dorvak
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March 06, 2025

They are very professional and courteous and do the perfect job. I would recommend them to all Honda drivers More

by ziausheikh786
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 07, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Your recommendation makes us so happy! Word-of-mouth can help introduce customers to our services. We're pleased to serve you and hope we see you next time. Feel free to schedule an appointment online. Thank you!

March 06, 2025

I came here to do a service recall at 90000 mile and to save some time I am replacing timing belt n serpentine belt and replacing water pump as per their 100k service plan which is a conscious things to do More

by shaikhhasnat
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Fritts
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Mar 07, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

That's a good idea to replace the items that may be up for a replacement for your 2017 Honda Pilot like the timing and serpentine belts and the water pump. Sometimes, planning ahead can save you a headache. We appreciate you putting your trust in our service team and welcome you to come back any time. Thank you!

March 06, 2025

The dealership took care of me, stood by the warranties without fuss or fight they washed my car, but I wish they had vacuumed the floor mats More

by undergroundprofessor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 07, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We're glad that your Honda service visit went so well with the warranty coverage and complimentary car wash! We will address the floor mat vacuuming with our service team and remind them about this for the future. Thanks so much for sticking with us, and we hope to see you soon!

March 06, 2025

When I first drove up there were several employees there and I still waited a while. My advisor was out it took 2 employees to figure that out,The advisor that took care of me was great More

by nohrod17
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unsure
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Mar 07, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate you bringing the snags in your service visit for your Honda. In the end, it sounds like things went well! We will address our service team about the issues you brought up so that we can provide you and other customers with a five-star experience. Please let us know if you need anything else. Thanks so much!

March 05, 2025

They provide the excellent services, advisors & mechanics & sales persons, that place is clean, offer free good coffee, More

by Mly177Tx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 05, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

That sounds like an excellent endorsement for our dealership! We're so excited to read this review and look forward to serving you and your Honda again. Feel free to schedule your next appointment online. Thank you!

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