Norm Reeves Honda Superstore North Richland Hills

I purchased a used car for my mom here as a Christmas gift, using USAA bank. However, the finance team forgot to send the dealer funding request, which caused a delay. I had to reach out to the dealershi gift, using USAA bank. However, the finance team forgot to send the dealer funding request, which caused a delay. I had to reach out to the dealership multiple times over the last months to get this issue sorted out. Eventually, the finance guy and his manager called me to resolve the issue, but throughout the conversation, I could hear the FINANCE MANAGER yelling in the background, THREATENING ME that I better have HIS MONEY. Is this really the kind of management you hire at your dealership, thanks for the outstanding customer service Norm Reeves Honda! More

Brought my new Civic (10 months old, 12k miles) in for two safety recalls (emissions software update and power steering). I really want to hate this dealership because the finance guys are the worst, but two safety recalls (emissions software update and power steering). I really want to hate this dealership because the finance guys are the worst, but if I'm honest this service visit was great. When I set the appointment they told me it could be up to five hours, so I brought my laptop so I could work while I waited. I guess it was slower than they anticipated because I was out of there in an hour--90 minutes tops. Angel Flores checked me in right away and kept me posted with texts and in-person visits to the waiting room throughout. Yes, they did a multi-point inspection and Angel tried to sell me maintenance I didn't need, but I only had to decline once and he dropped it. That's all I've ever wanted! I get these people have a job to do, and I don't mind them doing it--as long as they take "no" for an answer. Same with Joe Hoch. He wandered by and introduced himself and tried to sell me parts or upgrades or something. I declined and he politely left me his card and went on his way. Five stars! A few months ago I got an email from my original salesman, Erik Chipman, with a birthday voucher for a free specialty coffee from their bistro. This was my first time back since receiving it but they redeemed it without question. Sweet! Five stars for Erik for his contribution to my pleasant morning in absentia. On my way out Angel offered me a free cookie. Even though I had not spent a dime at the dealership that day. Such a nice touch. I do think it's a little annoying that this dealership bombards me with requests for reviews after every interaction. But I get that it's a competitive business. And believe me, it's a two way street. I'm ready to uncork a one-star on these guys the moment they give me an excuse. But today was not that day. More

Quick service on vehicle repair. Very slow to respond on arrival to meet service advisor. Dealership contacted me in response to a voicemail complaint about slow response. They ha Very slow to respond on arrival to meet service advisor. Dealership contacted me in response to a voicemail complaint about slow response. They have promised it will be corrected in the future. More

Friendly, fast and efficient. They made my visit pleasant and were open about all the communication They made my visit pleasant and were open about all the communication More

Tommy got me in and out pretty quick and kept me up to date on progress. I appreciate not being pushed for repairs that weren't needed yet. date on progress. I appreciate not being pushed for repairs that weren't needed yet. More

Rated 5 stars but they forgot to do my oil change. However when I asked them they said they could quickly changed it However when I asked them they said they could quickly changed it More

Outstanding service As soon as I drove into the service bay, the workers helped me. I got a rental car easily, always prompt answering questions. bay, the workers helped me. I got a rental car easily, always prompt answering questions. More

A human error was made on our first visit for repair of our vehicle, but our service representative, Zach, was honest, understanding, and helpful to facilitate getting this corrected. our vehicle, but our service representative, Zach, was honest, understanding, and helpful to facilitate getting this corrected. More

Although I scheduled an appointment, I waited longer than expected to be greeted by a service advisor. Eventually I talked with Amanda and she handled everything from there. She provided exceptional custom expected to be greeted by a service advisor. Eventually I talked with Amanda and she handled everything from there. She provided exceptional customer service including an in-depth review of my vehicle’s maintenance record to determine that all required servicing was accomplished. More

Good service and service advisor wa very helpful and clean bathroom and waiting area also clean bathroom and waiting area also More