Norm Reeves Honda Superstore North Richland Hills
North Richland Hills, TX
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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The car has been in service for a long time for diagnosis. The services are too expensive. diagnosis. The services are too expensive. More
As always, I worked with Nate Franklin and he’s awesome. From check-in all the way to the time I pay, he is very nice, professional and transparent. He will always get a 5/5 from me. I gave 4 stars simpl From check-in all the way to the time I pay, he is very nice, professional and transparent. He will always get a 5/5 from me. I gave 4 stars simply because I am starting to question if this service center is like every other shop who tries to “find” or “creates” issues with your car to ensure you’ll spend more money. When I come in, there is always something that needs to be “fixed” but it might not match what was needing to be “fixed” the time before, yet those issues weren’t worked on either. I like that Nate will explain what is actually an issue and what is just based off mileage/time, but the mechanic should be specifying it on the paper. This way there will be no question months later when looking at the paper again and trying to figure out what is a true pressing issue for the vehicle. The first 2 years, this service center seemed very legit but the past few months, I’m thinking about getting a second opinion to see what problems listed are an actual problem. More
My experience with this dealership was great. My salesperson was excellent she got me the vehicle i wanted My salesperson was excellent she got me the vehicle i wanted More
Things went well. Tara was nice and helpful. I had no real issues. Woody was a pain in the neck with his difficult style. I had to reference the company website to get Tara was nice and helpful. I had no real issues. Woody was a pain in the neck with his difficult style. I had to reference the company website to get an exchange of vehicle. Just not great feel/vibe. Maybe it's time for Woody to retire. Overall this was a good experience. More
Service was fast and great! I always have a great experience at this dealership with the service department. Liz and Tommy were very helpful and on top of communicating with me! I always have a great experience at this dealership with the service department. Liz and Tommy were very helpful and on top of communicating with me! More
Fast, quick, excellent care at the service center. Each person I interacted with was informative and helpful. Each person I interacted with was informative and helpful. More
Love this dealership & Anthony Garcia is the best! He is very knowledgeable & always kind. Thank you guys for great service & authenticity! <3 He is very knowledgeable & always kind. Thank you guys for great service & authenticity! <3 More
Scheduled appointment was kept. Prompt attention to my arrival. Explained what service was needed and cost. Service done in timely manner. Prompt attention to my arrival. Explained what service was needed and cost. Service done in timely manner. More
I have another brand of car, too. I tend to take it to the dealer as well. Norm Reeves Honda has MUCH better customer service in my opinion. They're great! I tend to take it to the dealer as well. Norm Reeves Honda has MUCH better customer service in my opinion. They're great! More
Allen was very helpful and kind. Very grateful! Always a great experience when my car gets serviced. Very grateful! Always a great experience when my car gets serviced. More