Norm Reeves Honda Superstore North Richland Hills
North Richland Hills, TX
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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I had a great experience… The salesmen were HUNGRY! But not in a “pressured” bad way at all. Their sales tactics come from more of an “educate the customer” standpoint But not in a “pressured” bad way at all. Their sales tactics come from more of an “educate the customer” standpoint More
Handled everything without a problem and reasonably priced. Will go back again anytime. We buy our vehicles here as well. priced. Will go back again anytime. We buy our vehicles here as well. More
Didn’t have a great experience. Had an appointment scheduled which I got to on time, but then had to wait 20 minutes for my assigned service tech to show up. Then he said to wait in Had an appointment scheduled which I got to on time, but then had to wait 20 minutes for my assigned service tech to show up. Then he said to wait in the waiting area and he’d be with me in 7 minutes (lol). Another 20 minutes passed. Got my loaner car and drove off. Then next few days gave vague text updates about my AC leaking, even though my AC did work. Hard to get a hold of him, and gave poor visual evidence of the issues. Ultimately, may have been billed for a non issue, but will be difficult to prove otherwise. Finally, had them looking to a rear spoiler issue, that it was coming off, and got a vague explanation that didn’t make sense (basically said that they couldn’t fix it because the clips can’t be repaired, what?) - and then got the vehicle back where it is clearly more loose and in worse shape than when I brought it in. Buuuut, they did fix the various issues and the main reasons I brought the vehicle in so…partial success I guess. More
I had a very pleasant experience at Norm Reeves dealership in the service department thank to Anthony who is a perfect good example of excellent customer service dealership in the service department thank to Anthony who is a perfect good example of excellent customer service More
For this visit, zero stars. I booked maintenance online for a recall. When I chose recall as the reason, the system suggested a particular recall that was the right one. I click I booked maintenance online for a recall. When I chose recall as the reason, the system suggested a particular recall that was the right one. I clicked yes, that's the one. I booked on Thursday for a Tuesday visit. After I drove 18 miles for this appointment, Michael called and said they didn't have the recall part in stock. He said I should have called ahead instead of using the online system. How am I supposed to know that? Why did the system not notify the parts department between Thursday and Tuesday? However two other employees were very helpful in correcting an Apple CarPlay issue. More
I’ve had nothing but outstanding experiences at Norm Reeves. The staff are helpful, attentive and kind. I know I will always be taken care of at Norm Reeves. That’s what keeps me coming back. Reeves. The staff are helpful, attentive and kind. I know I will always be taken care of at Norm Reeves. That’s what keeps me coming back. More
Friendly and professional service! The staff were great in helping me the best possible deal. I would highly recommend Norm Reeves Honda! The staff were great in helping me the best possible deal. I would highly recommend Norm Reeves Honda! More
The Service manager was very helpful when there was a misunderstanding about parts and procedures. She made everything right misunderstanding about parts and procedures. She made everything right More