Norm Reeves Honda Superstore North Richland Hills

Service representative was friendly. The dealership looked clean. I did not like that the service rep suggested service that needed to be done but did not verify with carfax but only The dealership looked clean. I did not like that the service rep suggested service that needed to be done but did not verify with carfax but only looked at the service done at the dealership. The car wash at dealership always mess up my license plate. I’m not sure how to resolve that. I generally do not go to this dealership because it’s time consuming to get there and back with the traffic because of the location. I went this time because there was a deal in the oil change that I was needing to have done. More

My service advisor Anthony Garcia was excellent. Anthony kept me informed on status of the repairs throughout the three days my car was in the shop and was able to clearly explain technical details Anthony kept me informed on status of the repairs throughout the three days my car was in the shop and was able to clearly explain technical details whenever I had a question. Best auto service experience ever! A true professional!! More

Always fast and efficient. Love the sales and the service department. Both Manuel and Amanda were great to work with Love the sales and the service department. Both Manuel and Amanda were great to work with More

great people who care about you and your cars needs. i wouldnt go anywhere else i wouldnt go anywhere else More

I'm writing to share my incredible experience leasing a Honda Prologue from Norm Reeves Honda, specifically with the help of Andy Cazares. From the moment I stepped into the dealership, I was greeted with Honda Prologue from Norm Reeves Honda, specifically with the help of Andy Cazares. From the moment I stepped into the dealership, I was greeted with professionalism, courtesy, and an unwavering commitment to customer satisfaction. Andy was exceptional throughout the entire process. He patiently answered all my questions, explained the features of the Prologue in detail, and made sure I felt comfortable every step of the way. His expertise and knowledge were evident, and he truly went above and beyond to ensure I made the best decision for my needs. The Prologue itself is a stunning vehicle. The sleek design, spacious interior, and impressive technology features have exceeded my expectations. The smooth and quiet ride, combined with the powerful electric motor, make for an incredibly enjoyable driving experience. I highly recommend both the Honda Prologue and the team at Norm Reeves Honda, especially Andy Cazares. If you're in the market for a new electric vehicle, I urge you to visit this dealership and experience the difference firsthand. Thank you, Andy and Norm Reeves Honda, for making my car-buying experience so positive! More

I am Wendy's husband. I brought her vehicle in. One of the major reasons I will come back is because of your service writer Tommy. He was excellent. I will say every one I brought her vehicle in. One of the major reasons I will come back is because of your service writer Tommy. He was excellent. I will say every one of your staff I encountered there was helpful, professional and cordial. From the gentleman driving my car back to the parts department and the gentleman that checked me out. I've never had such great service. I'm sure you are swamped with complaints, but remember that is an opportunity to save a customer for life. People that never come back, never complain. Judging from the way I was treated, you'll have a lot of return customers. Thank you Bobby More

Great service as always. Everyone was helpful and very polite. My truck is running great after routine maintenance. Everyone was helpful and very polite. My truck is running great after routine maintenance. More

Christian was an exceptional sales person he was friendly, courteous, very knowledgeable about the vehicle I couldn’t have asked for a better salesman. friendly, courteous, very knowledgeable about the vehicle I couldn’t have asked for a better salesman. More

Kay has delivered great customer service and very professional. Very very technical on vehicle services. professional. Very very technical on vehicle services. More

I came in for a recall on my accord and Tristan tried talking me out of getting it done. I explained I traveled a lot and I would like it done. He said we probably don’t have the part and I asked him to talking me out of getting it done. I explained I traveled a lot and I would like it done. He said we probably don’t have the part and I asked him to look. It was like pulling teeth with him getting my car done. It wasn’t a good experience and this was my first time using you. I won’t be back. Just a poor experience! More