Norm Reeves Honda Superstore - Huntington - Service Center

Proactive, helpful and accommodating service department; they easily changed my appointment when I had a conflict pop up, they provided a reasonable estimate for the work I requested and useful recommendati they easily changed my appointment when I had a conflict pop up, they provided a reasonable estimate for the work I requested and useful recommendations for additional maintenance, and they completed the work on time for the price estimated. I was quite satisfied with the experience. More

Had a great experience at NR of HB. Alex was very friendly and quick as was the service. It was my first time at the dealership and wont be the last I am sure. Alex was very friendly and quick as was the service. It was my first time at the dealership and wont be the last I am sure. More

Excellent customer service from every department. I am greeted when I bring my car to the check-in point. I am immediately addressed by an associate. My concerns and needs are assessed almost immedia I am greeted when I bring my car to the check-in point. I am immediately addressed by an associate. My concerns and needs are assessed almost immediately. I am greeted when I walk in the door to see the service administrator. They always review everything thoroughly, including cost, and time for service. If I ask for a print out of something pertaining to my car, they always provide it for me. More

Everytime I go and Benito helps me with my scheduled maintenance I am always satisfied with the service provided maintenance I am always satisfied with the service provided More

Norm Reeves Honda provides the best customer service to its customers in Huntington Beach and Orange County its customers in Huntington Beach and Orange County More

2 points, 1 i had an appointment and was on time then told there was a back up of 2 to 3 hours , after waiting 2 hours i find out your shop did not carry the parts needed to do a brake job on my car , . told there was a back up of 2 to 3 hours , after waiting 2 hours i find out your shop did not carry the parts needed to do a brake job on my car , . they offered to order from auto zone, but didnt know if the brake pads were ceramic or not. so the service lady is researching the items and will call me during the week. 2nd point , i had ordered replacement light bulbs for my dash and paid up front, they were to contact me when they came in. since i was at your shop for my brakes i went to check on the status of the liht bulbs, after about 15 minutes searchin on the computer, the gentleman went in the back and ta da they had been in for a while, but no one reached out to notify me. NOTE, this is stupid you email me a survey and then want to send me an email to verify its me ? seriously ? More

Tony was great. He knew I had to pick my kid up from school and got it all done in time. He knew I had to pick my kid up from school and got it all done in time. More

Viviana was courteous, attentive and very kind. She got me in and out quickly and I appreciate the professional manner in which the entire team handled my service. She got me in and out quickly and I appreciate the professional manner in which the entire team handled my service. More

Too long waiting time (3 hrs) for something that could take few minutes to verify within minutes for a tire replacement take few minutes to verify within minutes for a tire replacement More

Viviana,always service with a smile. I appreciate her honesty and opinion whatever i need she will sugest. Thank You Norm Reeves I appreciate her honesty and opinion whatever i need she will sugest. Thank You Norm Reeves More