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Norm Reeves Ford Superstore

Cerritos, CA

4.7
2,233 Reviews
Call Dealership (562) 846-1991
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18900 Studebaker Rd

Cerritos, CA

90703

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2,233 Reviews of Norm Reeves Ford Superstore

June 09, 2022

Service was very thorough, kept me informed along the way. Staff is extremely courteous. Great experience overall. More

by Baridave
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Robyn Devis
Report | Print
Jun 10, 2022 -

Norm Reeves Ford Superstore responded

We appreciate you for taking the time to give our dealership such an excellent star rating and review. It helps us to know that we are meeting the needs of our customers. See you next time!

June 08, 2022

The service department was fast, productive & professional! Got my car diagnosed, fixed and out the door. Thank You Ivan! You took great care of my car and customer service was on point. More

by Paola Aguilar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ivan Cruz
Report | Print
Jun 09, 2022 -

Norm Reeves Ford Superstore responded

Thanks for the fantastic review and rating, Paola! We are pleased to hear you had a great experience during your visit and that Ivan could make your visit a memorable one.

June 07, 2022

Samier was very patient and helpful with me . He went out of his way to help me and get me the monthly payment I was looking for . More

by Maria.Velazquez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samir, Benjy Brown, George Contakos
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Jun 07, 2022 -

Maria.Velazquez responded

I being getting my last 3 lease cars from this dealer . By far I always get great service. they really care about their customers .

June 07, 2022

Very poor customer service, will never use or recommend. Left numerous messages and no call backs. More

by Hfeljefe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Danielle, Tony Ybarra
Report | Print
Jun 07, 2022 -

Norm Reeves Ford Superstore responded

Hi, we regret to read about your recent negative experience, and we understand your frustrations. We would appreciate the opportunity to talk more about this situation with you. Please contact our Service Director, Danielle Juarez, at 562-405-3550 so we can address your concerns. Thank you.

June 05, 2022

Great customer service. Great sell personal and financing help me get on my new car More

by Mbarrioshvac
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kang, Carlos Lopez, Joseph Calderon, Rafael Gonzales, Juan Soto
Report | Print
Jun 06, 2022 -

Norm Reeves Ford Superstore responded

We appreciate you taking the time to leave such a positive review. Congrats, and we hope we can be of assistance to you again someday.

June 05, 2022

My entire car buying experience at Norm Reeves was very positive. George Contakos was great to work with. He was very pleasant, patient, informative and extremely thorough. Every staff member I encounter More

by JTThom
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Kang, George Contakos
Report | Print
Jun 06, 2022 -

Norm Reeves Ford Superstore responded

We are pleased to hear that you had an excellent car-buying experience with our team. We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise. Take care and enjoy!

June 03, 2022

I think everything and everyone was excellent. I was comfortable and well taken care of. More

by tykennon18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Prado, Tony Ybarra, Sean Osborne, Rachelle Papadatos, Jose Torres, Daniel Sanchez, Juan Soto, Ray Quintero, Benjy Brown, Robyn Devis
Report | Print
Jun 06, 2022 -

Norm Reeves Ford Superstore responded

We are so glad to hear your needs were met during your visit to Norm Reeves Ford! Thanks for stopping by.

May 31, 2022

Honest and respectful and fast service smart group The best dealership Thank you so much for help ✅ More

by John metaoos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Ybarra
Report | Print
Jun 01, 2022 -

Norm Reeves Ford Superstore responded

We appreciate the kind words, John! We are always happy to be of service and we look forward to your next visit. Until then, take care!

May 29, 2022

Good service on car but too long of a wait, even when appointment was made More

by Ecs
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tony Ybarra
Report | Print
May 31, 2022 -

Norm Reeves Ford Superstore responded

Thank you for taking the time to leave feedback on your experience. We truly appreciate knowing how we can meet the needs of our customers.

May 29, 2022

Bought car used there in 2005. Service Dept keeping it running to 592,000+ miles. More

by lurchenstein
Recommend Dealer
Yes
Employees Worked With
Rudy Wilson & Jamie at Hertz counter, Juan Prado, Tony Ybarra, Sean Osborne, Rachelle Papadatos, Jose Torres, Daniel Sanchez, Juan Soto, Ray Quintero, Robyn Devis
Report | Print
May 31, 2022 -

Norm Reeves Ford Superstore responded

Thanks for the positive feedback on your service visit, we love to hear it! If you need anything else, please don't hesitate to reach out to us!

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