Norm Reeves Ford Superstore

Mike from the service department was excellent. I had an appointment to drop off my Navigator and had been waiting awhile. Mike stepped in while the Lincoln service advisor was preoccupied with som I had an appointment to drop off my Navigator and had been waiting awhile. Mike stepped in while the Lincoln service advisor was preoccupied with something else. He took excellent care of me, helped with the courtesy loaner, and kept me regularly updated. He even took care of an unrelated recall since the vehicle was already in the shop. My truck came back in good working order with all of the issues resolved. More

Rafael was very communicative and very prompt and give me the information that I needed and the repair completed on my vehicle along with providing me with additional information on some concerns I had. the information that I needed and the repair completed on my vehicle along with providing me with additional information on some concerns I had. More

Extremely great service and friendly reliable customer service, had a recall they took care of with no problem no issues, the availability too was crazy quick. service, had a recall they took care of with no problem no issues, the availability too was crazy quick. More

Robyn helped me through the process very nice and fast at responding to any question I had. Very professional. responding to any question I had. Very professional. More

Fast service, friendly, returned calls, no pressure, called Lyft for me, put charge on my bill called Lyft for me, put charge on my bill More

Every time I visit them I always feel welcomed. They offer me a great customer service every time. They offer me a great customer service every time. More

Jeremy is the best. He is very helpful. Thank you Jeremy for all the assistance. Keep it up. Great job! He is very helpful. Thank you Jeremy for all the assistance. Keep it up. Great job! More

Everyone is really friendly and very helpful, answers all questions and explain everything to you in great detail. questions and explain everything to you in great detail. More

Great service and timing. Scheduling and wait period was a breeze. Recommend for follow up. Scheduling and wait period was a breeze. Recommend for follow up. More

Service was very thorough, kept me informed along the way. Staff is extremely courteous. Great experience overall. way. Staff is extremely courteous. Great experience overall. More