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Norm Reeves Ford Superstore

Cerritos, CA

4.7
2,232 Reviews

18900 Studebaker Rd

Cerritos, CA

90703

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2,232 Reviews of Norm Reeves Ford Superstore

September 09, 2022

Thank you, Norm Reeves for your great service! Cerritos Ford my service was excellent my advisor Tony Ibarra has been my advisor for many years, he is very professional and I recommend him to any More

by Thelmacrtz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Ybarra
Sep 12, 2022 -

Norm Reeves Ford Superstore responded

You're very welcome! We are happy we could be of service. Thank you for the 5-star review.

September 08, 2022

Took over 3 hours just to get a basic Works service with an appointment. Service advisor did not go over service report with me. And while I appreciate that no one tried to hard sell me extra services, I ha More

by mic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unkown
Sep 08, 2022 -

Norm Reeves Ford Superstore responded

Hello, we sincerely apologize for the length of your wait and it's disappointing to hear that you were not 100% satisfied with your service experience. Please reach out to our Service Director, Juan Prado, at 562-405-3550 if you wish to discuss this further. Thank you very much.

September 08, 2022

Every person we worked with was exceptional from start to finish. We highly recommend this dealership! More

by Ajtherealbatman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Limon , Manny Mendez, George Contakos
Sep 09, 2022 -

Norm Reeves Ford Superstore responded

We're so excited to hear that you had a pleasant experience with our team at Norm Reeves Ford from start to finish! Congrats on your purchase!

September 08, 2022

Mike Mosley helped me out and provided excellent service. I really appreciate how efficient everything was. Thank you! More

by jasonkukim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Mosley
Sep 09, 2022 -

Norm Reeves Ford Superstore responded

We're glad to know that our amazing team continues to deliver efficient, top-notch service to our valued customers. Thanks for stopping by, Jason!

September 08, 2022

Our salesperson, Jasmine was very courteous and knowledgeable sales. Had the car ready for us to see and drive. The sales process was very pleasant and fast. Youssef, the finance manager was very p More

by emadboutros
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jasmine, Mohammed
Sep 09, 2022 -

Norm Reeves Ford Superstore responded

We love hearing from our customers about their car-buying experience! Thank you so much for sharing. Take care and enjoy!

September 05, 2022

Excellent customer service, answer and explain questions. Trust work done on vehicle, waiting is no too long More

by Luz-fajardo
Recommend Dealer
Yes
Employees Worked With
Rafael Gonzales
Sep 06, 2022 -

Norm Reeves Ford Superstore responded

Thank you for the kind words and 5-star rating! We strive to provide the best customer service to everyone who visits us. See you next time!

September 04, 2022

I was very pleased that My vehicle was accepted as a walk in. Yolanda was very responsive in hearing my issues. My only concern was that it was a bit difficult to make contact with the service dept. to get a More

by Ray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yolanda Jimenez
Sep 06, 2022 -

Norm Reeves Ford Superstore responded

Thank you for the feedback and for sharing your experience, Ray! We're happy our team could be of service. Thanks for stopping by, and we hope to see you again.

September 03, 2022

Excellent service experience! Service representative Rafael G. is very polite and very easy to work with. More

by Eric G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Gonzales
Sep 06, 2022 -

Norm Reeves Ford Superstore responded

We're so glad to hear that you had an excellent experience at our service center, Eric! Thanks so much for sharing your experience, and we hope to see you again!

September 01, 2022

Very understanding ,Super professional,Great guys And Great deals!!! Yes I will recommend them to Friends and family! More

by antoinettelove2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Pulido
Sep 02, 2022 -

Norm Reeves Ford Superstore responded

Thank you so much for your kind words and recommendation! We appreciate your business and look forward to seeing you again!

August 31, 2022

I always take my car to the dealership for service and I don’t have to worry about Anything it’s always done well More

by Mschmd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robyn Devis
Sep 01, 2022 -

Norm Reeves Ford Superstore responded

Thank you so much for your kind words! We appreciate your business and look forward to seeing you again!

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